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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow Stu F.
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Such good fun!
December 14, 2016

The ecards I've put together really have made a lot of people laugh! There's something for every occasion. My son and his fiancé loved starring in I Got You Babe and want it played at their wedding. Thanks JibJab

Date of experience: December 12, 2016
Canada
1 review
1 helpful vote
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SUGGESTION
December 14, 2016

I think you should give the customer a choice of using the mouth or NOT. If you are off just a little - it ruins the whole video. I use your suggestion diagram - but it still doesnt work properly.
Also - the loading is very slowwwwwwww.Also near the end it wont let me go to Facebook or? Without waiting for some time. Otherwise very good.

Date of experience: December 12, 2016
Canada
1 review
1 helpful vote
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Very funny
December 14, 2016

I don't like the $ grab beyond the membership - I thought that it would be fun to 'save' my cards but you can't unless you pay! What's wrong with this is that it makes the whole jib jab 'thing' - CON... I won't be renewing!

Date of experience: December 12, 2016
Denmark
1 review
0 helpful votes
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Close to perfect
December 14, 2016

I primarily mail jibjabs to my 4 grandchildren with complicated e-mail addresses that I do not recall easily. It would be great if the system could remember a limited number of such addresses for me.

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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Great concept super fun
December 14, 2016

Great website, easy to navigate, easy to use and great value.

Date of experience: December 12, 2016
GB
1 review
2 helpful votes
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Rubbish and waste of money
December 14, 2016

Unless one sends the card immediately it does not turn up. We sent several cards to people to be sent a few days later on their birthdays and not one arrived. A complete con and waste of money

Date of experience: December 12, 2016
Ireland
1 review
1 helpful vote
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Unreliable
December 14, 2016

The card I developed for my daughters birthday was sent to her. I included her sisters in copy and they never received the email either. I was the only one who got a copy and was very disappointed by the result

Date of experience: December 12, 2016
Ireland
1 review
0 helpful votes
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Great
December 14, 2016

#1

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Have not long subscribed but enjoying the app and having fun with it and sharing with family and friends

Date of experience: December 11, 2016
Ohio
1 review
0 helpful votes
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Fun
December 14, 2016

I had fun and some laughs from it, I think I had more fun than the receivers did.

Date of experience: December 11, 2016
NL
1 review
1 helpful vote
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Fine, but where is 1080p?
December 14, 2016

The website is fine and the videos as well. But where the heck is the 1080P quality? I suppose anno 2016 you can't the deny the fact that that is very important.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
Follow Carol S.
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I love Jibjab and love creating videos for family and friends. So easy to create.

Date of experience: December 11, 2016
Washington
1 review
1 helpful vote
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JibJab Experience
December 14, 2016

Like the dance videos you have. Cannot find all of my past videos I have made. Could be because I cancelled my subscription at one time.

Date of experience: December 11, 2016
Canada
1 review
1 helpful vote
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Fine print sucks
December 14, 2016

I was offered one JibJab for $1.99 the ended up being billed $18.99 for a full year. Dirty way to get an extra $17.00 off someone. Not impressed at all!

Date of experience: December 11, 2016
Texas
1 review
1 helpful vote
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Don't buy this!
December 14, 2016

Hard to use & understand. Harder still to cancel & get a refund. Also, most videos offered for greeting cards are for 1 to 5 people. We're a family of 6.

Date of experience: December 11, 2016
New York
2 reviews
1 helpful vote
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Xmas 2016
December 14, 2016

I don't know why the mouths are not correct. I thought I positioned them correctly, but instead they look like mustaches over their mouths.

Date of experience: December 11, 2016
Utah
1 review
1 helpful vote
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Not user friendly
December 14, 2016

Website customer service and ease was definitely lacking.

Date of experience: December 11, 2016
Pennsylvania
1 review
0 helpful votes
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How funny was that?
December 14, 2016

Anyone who saw the video relayed to me how hilarious it was.

Date of experience: December 11, 2016
New York
1 review
0 helpful votes
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Refund
December 14, 2016

I did not get a refund when I cancelled in time for one.

Date of experience: December 11, 2016
Australia
1 review
0 helpful votes
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Smiles all round
December 14, 2016

These short videos are an excellent gift and a fun way to celebrate events, always make others and me smile!

Date of experience: December 11, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA