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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The ecards I've put together really have made a lot of people laugh! There's something for every occasion. My son and his fiancé loved starring in I Got You Babe and want it played at their wedding. Thanks JibJab
I think you should give the customer a choice of using the mouth or NOT. If you are off just a little - it ruins the whole video. I use your suggestion diagram - but it still doesnt work properly.
Also - the loading is very slowwwwwwww.Also near the end it wont let me go to Facebook or? Without waiting for some time. Otherwise very good.
I don't like the $ grab beyond the membership - I thought that it would be fun to 'save' my cards but you can't unless you pay! What's wrong with this is that it makes the whole jib jab 'thing' - CON... I won't be renewing!
I primarily mail jibjabs to my 4 grandchildren with complicated e-mail addresses that I do not recall easily. It would be great if the system could remember a limited number of such addresses for me.
Great website, easy to navigate, easy to use and great value.
Unless one sends the card immediately it does not turn up. We sent several cards to people to be sent a few days later on their birthdays and not one arrived. A complete con and waste of money
The card I developed for my daughters birthday was sent to her. I included her sisters in copy and they never received the email either. I was the only one who got a copy and was very disappointed by the result
Have not long subscribed but enjoying the app and having fun with it and sharing with family and friends
The website is fine and the videos as well. But where the heck is the 1080P quality? I suppose anno 2016 you can't the deny the fact that that is very important.
I love Jibjab and love creating videos for family and friends. So easy to create.
Like the dance videos you have. Cannot find all of my past videos I have made. Could be because I cancelled my subscription at one time.
I was offered one JibJab for $1.99 the ended up being billed $18.99 for a full year. Dirty way to get an extra $17.00 off someone. Not impressed at all!
Hard to use & understand. Harder still to cancel & get a refund. Also, most videos offered for greeting cards are for 1 to 5 people. We're a family of 6.
I don't know why the mouths are not correct. I thought I positioned them correctly, but instead they look like mustaches over their mouths.
These short videos are an excellent gift and a fun way to celebrate events, always make others and me smile!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

