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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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North Carolina
1 review
0 helpful votes
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Unforgettable
December 14, 2016

We do JibJab with our two grandchildren, ages 4 and 7. We had the most fun ever creating our Christmas card.

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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Pretty straight forward and easy to do!
December 14, 2016

Good choice, easy to set up and check when finished.
The only tricky bit is not being able to go to the address book on your device and select individuals to send to. This would be really helpful in the future.

Date of experience: December 12, 2016
New York
2 reviews
0 helpful votes
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Music background is copyright
December 14, 2016

I like jibjab but sometimes the musjc they used is copyrighti tried to post the ecard tbat I made in my fb butit was automaticly remove because the of the music is copyright. Sometimes they allow it but no sounds. Some works but some ecards are not working.

Date of experience: December 12, 2016
Georgia
1 review
0 helpful votes
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Easy, pleasant, and fun.
December 14, 2016

Everything was easy to use. There were many choices available to me. And everything went smoothly.

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Rip-off!
December 14, 2016

Very disappointed! It won't even use out faces! I go through the steps and nothing. I feel like you ripped me off!

Date of experience: December 12, 2016
Florida
1 review
1 helpful vote
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Rip off
December 14, 2016

I only wanted the one time fee which was 1.and change. Instead I paid a year fee which was $18 didn't want that. Also every time I would try to make a card it's asking for another fee. I want my money back

Date of experience: December 12, 2016
Arizona
1 review
0 helpful votes
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Yippee
December 14, 2016

I have been having a wonderful time making jibjabs for everyone at work. They love them. Some are wanting to join..

Date of experience: December 12, 2016
Colorado
1 review
1 helpful vote
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I was distressed to find that, after paying a fee to use the site, I also had to pay a fee to download (keep) what I'd created... not fair.

Date of experience: December 12, 2016
Australia
1 review
0 helpful votes
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Fun
December 14, 2016

Fun filled time spreading the word or should I say laughs!

Date of experience: December 12, 2016
Arizona
1 review
0 helpful votes
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Thank You
December 14, 2016

Did this with my 5 yr old Granddaughter. She loved it.

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Just kinda funny
December 14, 2016

Not impressed nor dissatisfied. The skits are more cute than funny so I wasn't impressed.

Date of experience: December 12, 2016
Massachusetts
1 review
1 helpful vote
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Very cute but PRICEY
December 14, 2016

I love seeing these at the holidays because they make everyone smile. Was not happy about the $18.99 yearly fee for my one time use. They lured me in for $1.99 then had to sign up for the whole year. Some of my friends didn't do it because of the fee. I foresee many others not participating because of that. If they stick to the $1.99 fee, we would see many more...

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Jib jab review
December 14, 2016

I Love JIb Jab and have enjoyed their videos for years! Keep them coming!

Date of experience: December 12, 2016
Indiana
1 review
0 helpful votes
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Awesome entertainment
December 14, 2016

Love this, wish I had knew about this site sooner. So much fun to create.

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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The problem I ran into was that there seemed to be a way to send the video to my friends timeline by hitting the share button, holding down the people icon, touching share, the touching Facebook then share to friends timeline. Unfortunately it would only send the words I wrote but not the video. I finally figured out that I if I didn't hit the Facebook or share button but your the three dots on top right corner I could hit share and then add to friends timeline and it worked. This took over an hour and many many trials until I came up with this solution.

Date of experience: December 12, 2016
Morocco
1 review
1 helpful vote
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Need more variety
December 14, 2016

Need more variety especially at non-holiday times.

Date of experience: December 12, 2016
Paraguay
1 review
0 helpful votes
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Mal mal mal
December 14, 2016

Hasta el momento no he podido ni bajar y enviar ningun video.

Date of experience: December 12, 2016
Virginia
1 review
2 helpful votes
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Disappointed
December 14, 2016

Loved the eCard and ability to post directly to FB. Disappointed because the card doesn't play in FB, it gives a link and most of my friends won't go there. Also disappointed because solution is to pay another fee to download the video. If I've purchased a membership I shouldn't have to also pay to download my video.

Date of experience: December 12, 2016
Rhode Island
1 review
0 helpful votes
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Inexpensive fun for a year!
December 14, 2016

Fun and easy to create the jibjab videos and share with family and friends. Watching their reactions is great.

Date of experience: December 12, 2016
Florida
2 reviews
1 helpful vote
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Just OK
December 14, 2016

It has been a while since I used JibJab. The changes made it tough for an old fart like me to navigate.

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA