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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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We do JibJab with our two grandchildren, ages 4 and 7. We had the most fun ever creating our Christmas card.
Good choice, easy to set up and check when finished.
The only tricky bit is not being able to go to the address book on your device and select individuals to send to. This would be really helpful in the future.
I like jibjab but sometimes the musjc they used is copyrighti tried to post the ecard tbat I made in my fb butit was automaticly remove because the of the music is copyright. Sometimes they allow it but no sounds. Some works but some ecards are not working.
Everything was easy to use. There were many choices available to me. And everything went smoothly.
Very disappointed! It won't even use out faces! I go through the steps and nothing. I feel like you ripped me off!
I only wanted the one time fee which was 1.and change. Instead I paid a year fee which was $18 didn't want that. Also every time I would try to make a card it's asking for another fee. I want my money back
I have been having a wonderful time making jibjabs for everyone at work. They love them. Some are wanting to join..
I was distressed to find that, after paying a fee to use the site, I also had to pay a fee to download (keep) what I'd created... not fair.
Not impressed nor dissatisfied. The skits are more cute than funny so I wasn't impressed.
I love seeing these at the holidays because they make everyone smile. Was not happy about the $18.99 yearly fee for my one time use. They lured me in for $1.99 then had to sign up for the whole year. Some of my friends didn't do it because of the fee. I foresee many others not participating because of that. If they stick to the $1.99 fee, we would see many more...
I Love JIb Jab and have enjoyed their videos for years! Keep them coming!
Love this, wish I had knew about this site sooner. So much fun to create.
The problem I ran into was that there seemed to be a way to send the video to my friends timeline by hitting the share button, holding down the people icon, touching share, the touching Facebook then share to friends timeline. Unfortunately it would only send the words I wrote but not the video. I finally figured out that I if I didn't hit the Facebook or share button but your the three dots on top right corner I could hit share and then add to friends timeline and it worked. This took over an hour and many many trials until I came up with this solution.
Loved the eCard and ability to post directly to FB. Disappointed because the card doesn't play in FB, it gives a link and most of my friends won't go there. Also disappointed because solution is to pay another fee to download the video. If I've purchased a membership I shouldn't have to also pay to download my video.
Fun and easy to create the jibjab videos and share with family and friends. Watching their reactions is great.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

