Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My JibJab videos brought comments from recipients as 'hilarious, cute, and absolutely glorious'!
Great options for holiday cards, Great Site
However, when I enter email addresses I have to do them 1 at a time so they go through
It takes forever. I would think, once I enter them, it holds them in the data base but it does not
Love having this subscription. I love making my co-workers and friends happy by sending them these funny cards.
I love video, only $18 a year and worth EVERY penny! Can't wait to make more for every season.
Really this app. To make e-cards is very funny and my friends enjoy with my works.
I and my family really enjoyed the "video" I made. The only problem I encountered was the sizing of my picture downloads. I had to reset and retry several times.
I did not like the automatic renewal of the membership fee.
Except for Halloween, I have been unable to use JibJab for family groups. I also dislike the crude "humor" of many of the options, but, of course, I don't have to use them. Without family friendly options, I doubt I'll use your service. Disappointing. I guess I'm not in your preferred demographic.
I look forward to creating new hilarious masterpieces every year!
Very original and funny, however found difficulty loading photographs as no instructions to help you through the procedure. Also found out after arranging message that unless recipient has up to date Adobe unable to open message, so all for nothing
Had to start over too many times. Each time I went to the next phase and didn't like it I could not clear it out and had to start over
I love this app but the only thing I wish was a little different is scaling in the faces for it. It was fine for me an adult but my son has special needs and he loves doing and creating these with his friends pictures but it is impossible for him to do on his own. The actual face scaling is fine but the mouth scaling takes a little getting use to! Overall a fun app!?
It'd be nice if you gave 2 choices to form face shapes... the current way and an advanced way (in the past, we were able to set "points" to shape the face). Another system I miss is ordering "a la carte". $18 a year is a lot of money when I order only 2 videos.
I'm having a hard time getting the mouths right. But even if they look more like mustaches than mouths, we are having lots of laughs iwth this app.
Send them to friends with grandchildren and she loves seeing their faces in the videos.
JibJab has always worked great for me. I love the service.
The variety and the light-hearted humor makes it easy to include everyone at work in the animated Christmas Cards. Try to make one with 10 people for next year. Keep up the good work!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

