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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Washington
1 review
0 helpful votes
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Fun and not too hard to do,
December 14, 2016

My JibJab videos brought comments from recipients as 'hilarious, cute, and absolutely glorious'!

Date of experience: December 12, 2016
Louisiana
1 review
0 helpful votes
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Too Fun
December 14, 2016

I love Jib-Jab! It is a great way to lighten up some of the stress around the office :)

Date of experience: December 12, 2016
New Jersey
1 review
0 helpful votes
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Difficult
December 14, 2016

Great options for holiday cards, Great Site
However, when I enter email addresses I have to do them 1 at a time so they go through
It takes forever. I would think, once I enter them, it holds them in the data base but it does not

Date of experience: December 12, 2016
Oklahoma
1 review
0 helpful votes
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Fun & Easy
December 14, 2016

Love having this subscription. I love making my co-workers and friends happy by sending them these funny cards.

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Priceless videos
December 14, 2016

I love video, only $18 a year and worth EVERY penny! Can't wait to make more for every season.

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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I love it!
December 14, 2016

Really this app. To make e-cards is very funny and my friends enjoy with my works.

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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Wonderful
December 14, 2016

Omg I haven't laugh this much in a long time.it was fantastic

Date of experience: December 12, 2016
Missouri
1 review
0 helpful votes
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Funny stuff
December 14, 2016

I and my family really enjoyed the "video" I made. The only problem I encountered was the sizing of my picture downloads. I had to reset and retry several times.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Fun website. Poor payment obligations
December 14, 2016

I did not like the automatic renewal of the membership fee.

Date of experience: December 12, 2016
Tennessee
1 review
1 helpful vote
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Except for Halloween, I have been unable to use JibJab for family groups. I also dislike the crude "humor" of many of the options, but, of course, I don't have to use them. Without family friendly options, I doubt I'll use your service. Disappointing. I guess I'm not in your preferred demographic.

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Loads of fun!
December 14, 2016

I look forward to creating new hilarious masterpieces every year!

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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No a happy bunny
December 14, 2016

Very original and funny, however found difficulty loading photographs as no instructions to help you through the procedure. Also found out after arranging message that unless recipient has up to date Adobe unable to open message, so all for nothing

Date of experience: December 12, 2016
Illinois
1 review
0 helpful votes
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Starting over too many times
December 14, 2016

Had to start over too many times. Each time I went to the next phase and didn't like it I could not clear it out and had to start over

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Lots of laughs
December 14, 2016

I love this app but the only thing I wish was a little different is scaling in the faces for it. It was fine for me an adult but my son has special needs and he loves doing and creating these with his friends pictures but it is impossible for him to do on his own. The actual face scaling is fine but the mouth scaling takes a little getting use to! Overall a fun app!?

Date of experience: December 12, 2016
Colorado
1 review
1 helpful vote
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Changes are disappointing for me
December 14, 2016

It'd be nice if you gave 2 choices to form face shapes... the current way and an advanced way (in the past, we were able to set "points" to shape the face). Another system I miss is ordering "a la carte". $18 a year is a lot of money when I order only 2 videos.

Date of experience: December 12, 2016
Ohio
1 review
0 helpful votes
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I can't get the mouths right
December 14, 2016

I'm having a hard time getting the mouths right. But even if they look more like mustaches than mouths, we are having lots of laughs iwth this app.

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Fun, Fun, Fun
December 14, 2016

Send them to friends with grandchildren and she loves seeing their faces in the videos.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Great way to send fun ecards
December 14, 2016

JibJab has always worked great for me. I love the service.

Date of experience: December 12, 2016
Texas
1 review
1 helpful vote
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Scam
December 14, 2016

I was told I was going to be charged 1.99 and now I have a $1.99 charge and a $18.99 charge for downloading one video!

Ridiculous and unacceptable.

Date of experience: December 12, 2016
Texas
1 review
1 helpful vote
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Office Christmas Cards
December 14, 2016

The variety and the light-hearted humor makes it easy to include everyone at work in the animated Christmas Cards. Try to make one with 10 people for next year. Keep up the good work!

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA