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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Michigan
2 reviews
0 helpful votes
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CHIPMUNK LOVES JIBJAB
December 14, 2016

Sent Tequila Birthday greeting to my granddaughter, Alicia (a. K. a. CHIPMUNK by her father, my son), who is being taught Spanish by her father and she really enjoyed it, laughing like, well, a chipmunk!

Date of experience: December 12, 2016
Colorado
1 review
0 helpful votes
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Michele's Super B-Day
December 14, 2016

It wasn't difficult to follow, but I thought it would have a cover page with the photo and a caption.

Date of experience: December 12, 2016
Indiana
1 review
0 helpful votes
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Need more designs
December 14, 2016

Did not understand most of product is those designs where you add your own photo. Not into that. Site needs to add designs.

Date of experience: December 12, 2016
Iowa
1 review
0 helpful votes
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Fun time
December 14, 2016

Enjoyed making the Christmas card. First time and it was easier then I thought. I laugh every time I watch it.

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Holiday Luncheon
December 14, 2016

The Jib Jab experience was great! I found the interface user friendly and it was a great addition to our recent holiday party.

Date of experience: December 12, 2016
Alabama
1 review
0 helpful votes
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More Money?
December 14, 2016

Very disappointed. Paid to have, under our impression, and post these videos. However, was required to pay extra in order to keep/post them. If there must be an extra fee, it should be included in the upfront amount.
I will not recommend JibJab.

Date of experience: December 12, 2016
Kansas
1 review
0 helpful votes
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Need to Bring Back Some Oldies
December 14, 2016

I miss some of the old ones that got me hooked on Jibjab. They're a lot more fun.

Date of experience: December 12, 2016
Arizona
1 review
0 helpful votes
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Lots of Fun
December 14, 2016

We've enjoyed sending personalized greeting to our clients and friends. It's been tons of fun with JibJab!

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Genuine Fun
December 14, 2016

JibJab cards are so much more fun than the simply mundane e-cards you can send. The response from recipients is positive and full of laughter. We enjoy making them and sending them.

Date of experience: December 12, 2016
Oregon
1 review
0 helpful votes
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Awesome experience with JibJab!
December 14, 2016

I have used JibJab to make Holiday cards for special people in my family. They are fun to make and people love getting them - they make lots of laughs!

Date of experience: December 12, 2016
Georgia
1 review
0 helpful votes
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Laughter is the best medicine...
December 14, 2016

Had so much fun making my videos, and the comments from the friends whose pics I used were priceless, Thank you.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Love the video card of my family!
December 14, 2016

It is so much fun to have videos of my husband and all our dogs. We are sharing the video cards as our Christmas greeting.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Great fun!
December 14, 2016

Site worked great, and was a lot of fun for all the employees to see. Video quality could be a little better, the videos get fuzzy when using a projector.

Only issue was the credit card payment didn't work - had to run everything through Paypal afterward.

Date of experience: December 12, 2016
Washington
1 review
0 helpful votes
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Super cute but could not get it to post
December 14, 2016

JibJab is really cute, but I could not get it to post on facebook. I tried a number of different routes. I was also charged 18.99 for an annual fee but the advertisement said they were having a sale and it would be $1.50. There must have been fine print somewhere that I completely missed but a day later, I was charged. So I probably won't use this again.

Date of experience: December 12, 2016
Vermont
1 review
0 helpful votes
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Best in class
December 14, 2016

Best in class- i've always loved everything jib jab does.

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Fun all the time.
December 14, 2016

I intend to use JibJab for every occasion making cards not only of myself but also of family and friends. What a great way to send some cheer.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Hilarious and easy!
December 14, 2016

Pretty easy to use and very funny result. I even used jibjab as a corporate ice breaker featuring our executive team!

Date of experience: December 12, 2016
Ohio
1 review
0 helpful votes
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Miscommunication
December 14, 2016

I thought I could go month to month as I thought I had read it was $1.50 per mo.
I didn't want it for a year

Date of experience: December 12, 2016
Virginia
1 review
0 helpful votes
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Membership
December 14, 2016

It was easier to apply online except the first time user... I thought it was free but it wasn't and it is a automatically a member of JibJab and then trying to get it worked on Facebook... So I don't see mine on my FB...

Date of experience: December 12, 2016
Colorado
1 review
0 helpful votes
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Rib splitting!
December 14, 2016

Love this program!
We used the free version the very first year the company started.
Love it!

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA