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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Kay K.
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Love, love, love
December 14, 2016

I get the biggest kick out of these - my family and friends love them too! Need a pick-me-up? Post a JibJab video and you will get some funny results... My daughter thinks I might need some professional help... LOL

Date of experience: December 12, 2016
Tennessee
1 review
0 helpful votes
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5 stars
December 14, 2016

I love this site, it has put a smile on my girlfriends face. And she is over a thousand miles away and your site has made the miles melt away. Thank you..

Date of experience: December 12, 2016
New Jersey
1 review
0 helpful votes
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Great Job!
December 14, 2016

I had trouble trying to get into my account, contacted JibJab by e-mail, and they assigned the support team to take over the issue, and within hours, it was corrected, and I was able to get into my account and get going. AGAIN, GFREAT JOB FOR THE SUPPOET TEAM! Customer service was Great!

Date of experience: December 12, 2016
Washington
1 review
0 helpful votes
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Love jib jab
December 14, 2016

Love to put family in jib jabs. Please continue to add more options.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Cant go in my files
December 14, 2016

I am with jibjab for many years, but lately i have a problem, i cant download pcture from my files. Everything is updated and firefox to and if i take chrome it, s ok

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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ALWAYS A KICK!
December 14, 2016

My family, both my adult daughters and my "mature" sisters and mother, always appreciate my jib-jab work. I just wish i was better at getting the mouth and teeth in the right location!

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Dissapointed in the quality
December 14, 2016

I did not realize that the final video would be compressed until after I purchased an account. So the final video quality is much lower than I expected.

Date of experience: December 12, 2016
Virginia
1 review
1 helpful vote
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My friends are laughing so hard!
December 14, 2016

It is so easy to import faces from my picture files. Even adjust the mouths so that they can sing better!
These crack me up!

Date of experience: December 12, 2016
Massachusetts
2 reviews
0 helpful votes
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Such a Funny Video!
December 14, 2016

The video was so easy to create! I just love it! We have had so many favorable comments on it!

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Horrible
December 14, 2016

I did not want to purchase the yearly subscription. I thought I had made a one time video purchase. When I was ordering no pricing was given. Contacted customer support still waiting to hear back.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Very Unhappy
December 14, 2016

I paid for a subscription expecting to be able to download my cards but the additional 1.99 per card was very disappointing. I would like to actually discontinue my subscription and get a refund!

Date of experience: December 12, 2016
Mexico
1 review
0 helpful votes
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I just dont understand why Im not able to download the videos if I already paid for the membership... It seems like a fraud...

Date of experience: December 12, 2016
Costa Rica
1 review
0 helpful votes
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Inefficient
December 14, 2016

It never worked, charged my card and still gave me the options as if I was a trial customer... After a while trying I cancelled and got the money back... Wasted my time!

Date of experience: December 12, 2016
Pennsylvania
1 review
0 helpful votes
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SLED RIDE
December 14, 2016

IT IS REALLY FUN TO DO. IT ALWAYS GIVES ME A GOOD LAUGH.

I DIDN'T SEE A CARD THAT SAID MERRY CHRISTMAS. IS THERE A WAY TO CHANGE THE ONE I USED TO SAY MERRY CHRISTMAS?

THANK YOU

Date of experience: December 12, 2016
GB
1 review
0 helpful votes
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JIBJAB FUN
December 14, 2016

Have only recently joined but i've had some real fun putting together videos of the family

Date of experience: December 12, 2016
Massachusetts
1 review
0 helpful votes
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Fun cards
December 14, 2016

Fun to send on laptop.:>)
Impossible to use on my phone.:>(

Date of experience: December 12, 2016
Ohio
1 review
0 helpful votes
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Great Fun
December 14, 2016

I have been sending several cards to friends and family.

Date of experience: December 12, 2016
New York
1 review
0 helpful votes
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Hysterical
December 14, 2016

It was so fun and easy to make. The templates are hip, funny and definitely memorable. Thank you for making our cards unique!

Date of experience: December 12, 2016
New Jersey
1 review
0 helpful votes
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Fun! My friends love it!
December 14, 2016

Easy to set up with photos. Wish you had more holidays videos with 2 people to put photos in. Just me & my wife to send vids out in.

Date of experience: December 12, 2016
Illinois
1 review
0 helpful votes
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Very disappointed
December 14, 2016

All cards automatically went to people's spam folders, hence they will never see them.
And i just paid $18 for this.
I'd actually like a refund because i know i won't use this product anymore, and technically never really did because nobody received a a card from me.

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA