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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I get the biggest kick out of these - my family and friends love them too! Need a pick-me-up? Post a JibJab video and you will get some funny results... My daughter thinks I might need some professional help... LOL
I love this site, it has put a smile on my girlfriends face. And she is over a thousand miles away and your site has made the miles melt away. Thank you..
I had trouble trying to get into my account, contacted JibJab by e-mail, and they assigned the support team to take over the issue, and within hours, it was corrected, and I was able to get into my account and get going. AGAIN, GFREAT JOB FOR THE SUPPOET TEAM! Customer service was Great!
I am with jibjab for many years, but lately i have a problem, i cant download pcture from my files. Everything is updated and firefox to and if i take chrome it, s ok
My family, both my adult daughters and my "mature" sisters and mother, always appreciate my jib-jab work. I just wish i was better at getting the mouth and teeth in the right location!
I did not realize that the final video would be compressed until after I purchased an account. So the final video quality is much lower than I expected.
It is so easy to import faces from my picture files. Even adjust the mouths so that they can sing better!
These crack me up!
The video was so easy to create! I just love it! We have had so many favorable comments on it!
I did not want to purchase the yearly subscription. I thought I had made a one time video purchase. When I was ordering no pricing was given. Contacted customer support still waiting to hear back.
I paid for a subscription expecting to be able to download my cards but the additional 1.99 per card was very disappointing. I would like to actually discontinue my subscription and get a refund!
I just dont understand why Im not able to download the videos if I already paid for the membership... It seems like a fraud...
It never worked, charged my card and still gave me the options as if I was a trial customer... After a while trying I cancelled and got the money back... Wasted my time!
IT IS REALLY FUN TO DO. IT ALWAYS GIVES ME A GOOD LAUGH.
I DIDN'T SEE A CARD THAT SAID MERRY CHRISTMAS. IS THERE A WAY TO CHANGE THE ONE I USED TO SAY MERRY CHRISTMAS?
THANK YOU
Have only recently joined but i've had some real fun putting together videos of the family
It was so fun and easy to make. The templates are hip, funny and definitely memorable. Thank you for making our cards unique!
Easy to set up with photos. Wish you had more holidays videos with 2 people to put photos in. Just me & my wife to send vids out in.
All cards automatically went to people's spam folders, hence they will never see them.
And i just paid $18 for this.
I'd actually like a refund because i know i won't use this product anymore, and technically never really did because nobody received a a card from me.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

