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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Colorado
1 review
0 helpful votes
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Liars
December 15, 2016

I thought that the price for the ecard was high enough but charging for a year in advance without saying so clearly is deceitful and JibJab should be ashamed of their bogus business practices.

Date of experience: December 12, 2016
Arizona
1 review
0 helpful votes
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Disappointing
December 14, 2016

It looked like I had black tape over my mouth. There was no need for this, as I didn't say a word in the video.

Date of experience: December 12, 2016
Spain
1 review
0 helpful votes
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Pricing not clear
December 14, 2016

I thought the price was 1.5 dollar per month.
Then you charged me All year.

Date of experience: December 12, 2016
Idaho
1 review
0 helpful votes
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Christmas JibJabs
December 14, 2016

I've had a lot of fun doing these and my family has enjoyed their cards very much! They were a big hit!

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Greeting cards
December 14, 2016

Good experience but would like to see more options for your card selections.

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Good fun
December 14, 2016

This is good fun... but sometimes a bit risque... I have been known to blush at some of the available options! Some approach the "Naughty List" line. Ho Ho Ho

Date of experience: December 12, 2016
Australia
1 review
0 helpful votes
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Very displeased
December 14, 2016

I thought I was going through the process of doing my video, and paying for it, when in fact I was paying for a subscription. This is not what I wanted.
Happy with the video, but the subscription is bull$#*!. Thats not what I wanted.

Date of experience: December 12, 2016
Florida
1 review
0 helpful votes
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Un authorized charges.
December 14, 2016

I contacted you about the $18 charge to my bank account and NEVER got a reply back from your company!
Very upset that I clicked to make a video that was supposed to be less than $18 and got scammed to a higher fee.

Date of experience: December 12, 2016
California
1 review
0 helpful votes
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Easy Breezy!
December 14, 2016

I signed on to Jib Jab and soon realized I wouldn't be able to use it enough to warrant the cost, albeit very low. I cancelled during the 30 day trial and it couldn't have been easier due to their process and efficiency. Thanks Jib Jab!

Date of experience: December 12, 2016
Oregon
1 review
0 helpful votes
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Predictably fun!
December 14, 2016

Putting together clever greetings has never been more inventive, clever and fun to create. The choices for a wide variety of circumstances is stunning.

Date of experience: December 12, 2016
Texas
2 reviews
0 helpful votes
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It was very difficult to pick my pictures. So I have not had a chance to make a Jib Jab

Date of experience: December 12, 2016
Utah
1 review
0 helpful votes
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Love Jib Jab
December 14, 2016

I am still learning, but have had some trouble getting my pictures downloaded. I know I will learn what I need to do as I use it.

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Pathetic
December 14, 2016

JibJab won't allow me to do anything. Nothing at all. Nada, zip, zero. I want my money back.

Date of experience: December 12, 2016
Illinois
2 reviews
0 helpful votes
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Excellent and great customer service.
December 14, 2016

I had some questions that I submitted to the customer service team they respond promptly and took care of the questions and issues that I had. Couldn't ask for better customer service.

Date of experience: December 12, 2016
Illinois
1 review
0 helpful votes
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Jib Jab is fun
December 14, 2016

I have fun with using Jib Jab... I am not fond of the way the mouths move and show that black rectangle.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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Having problems when trying to down load to Facebook,

Date of experience: December 12, 2016
Illinois
1 review
0 helpful votes
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Have to purchase a year subscription
December 14, 2016

In order to download you must purchase a 18 dollar year long subscription plus a 1.99 download fee. Ridiculous

Date of experience: December 12, 2016
Hawaii
1 review
0 helpful votes
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Hilarious!
December 14, 2016

What a great way to "use" your friends and family.

Date of experience: December 12, 2016
Canada
1 review
0 helpful votes
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More people options
December 14, 2016

I wish there were an option to include 6 people instead of 5 being the limit. Other than that, Jib Jab is lots of fun!

Date of experience: December 12, 2016
Texas
1 review
0 helpful votes
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Christmas card
December 14, 2016

My family love the cards. I just don't like that you can only send by email or Facebook. I'm an Instagram use would have love to add my cards on that app.

Date of experience: December 12, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA