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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Suprise
December 15, 2016

I don't know where my card? Went no conformation. Suprised that I'm being billed annually automatically. I don't remember anything being mentioned prior. I know I can cancel anytime but it is a suprise.
When Sending To facebook where does it show up? On my time line or thiers or on my public the one I sent didn't show up any where's.

Date of experience: December 13, 2016
Missouri
1 review
0 helpful votes
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Program improvement
December 15, 2016

1.-The site needs a bit of improvement. There needs to be a one step click to get back to the main selection of clips. 2.-More family oriented movie clips please.

Date of experience: December 13, 2016
Alabama
1 review
0 helpful votes
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Loving JibJab
December 15, 2016

It's a delight to use and the results are so positive from friends and family once they view the final results. The plan is to make their day with a laugh and it never falls short of my goal. Mission accomplished!

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Fun to Use
December 15, 2016

For $18 a year, pretty cheap and fun entertainment.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Addicted to Love
December 15, 2016

It's kind of tricky to fit the faces and correctly get the right position of the mouth so the teeth are in the right place. Also you assume the characters will be shown in the same order as you picked them (left to right) but that dioesnt happen. Otherwise, it's a fun experience and the receivers quite enjoy them!

Date of experience: December 13, 2016
Ohio
2 reviews
0 helpful votes
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It is not fair they automatically renew every year, that is taking advantage

Date of experience: December 13, 2016
Malaysia
1 review
0 helpful votes
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Tim's points
December 15, 2016

Easy to use and funny cards. Would have been 5 stars but occasionally website freezes.

Date of experience: December 13, 2016
Hawaii
1 review
0 helpful votes
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Fun cards!
December 15, 2016

I only wish that it were easier to make a "Library" of archived family/friend photos...

Date of experience: December 13, 2016
Wisconsin
1 review
0 helpful votes
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Satisfied customer
December 15, 2016

I like making Jib Jab videos. Both my parents, and my older sister passed away years ago, so I used their photos besides my husband's and mine. It felt good seeing them in a video having a good time. People on my Facebook liked them too. Thank you for making this memory possible.

Date of experience: December 13, 2016
North Dakota
1 review
0 helpful votes
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Membership Fees
December 15, 2016

I was surprised to learn that in addition to the yearly membership fee, there is an additional $1.99 fee for each ecard. I canceled my membership after learning this.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Ripped off
December 15, 2016

I didn't know i was being charged for a full year and I'm angry. I would never pay $24 Canadian to make jib jabs. You shouldn't have to subscribe for a year and oh how convenient there's automatic renewal! I'm disgusted. Why don't you just charge by each jib jab made? I want my money back.

Date of experience: December 13, 2016
Washington
1 review
0 helpful votes
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It's fun but...
December 15, 2016

It's certainly a fun site, and the technology has greatly improved over the years, but I was a little disappointed to learn that even with paid membership to the site, you're still charged to download the creations you design. Without paying the additional fee, the only way I've discovered to share a creation is to post or send a link back to JibJab, where they try and sell more memberships. Smart for business building, not so smart for business retention of current members... at least in my humble opinion.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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I have so much fun with this!
December 15, 2016

I like to laugh and make people laugh, so this is great!

Date of experience: December 13, 2016
Louisiana
1 review
0 helpful votes
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Reindeer
December 15, 2016

For whatever reason, only on this site, my number nine, in my address changes to what looks like a g, but different. Very few have been able to receive it. I originally signed up for a 1.99 video, but my Pay Pal was charged 18.00, which I wouldn't mind so much, if it worked right. Can not understand why I'm having this problem and don't know how to fix it.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Brings a smile to family and friends!
December 15, 2016

I've use app for years and it always delivers! A great way to create a happy day!

Date of experience: December 13, 2016
Pennsylvania
1 review
0 helpful votes
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Fun
December 15, 2016

Love to view the comments once I post them, it's a conversation starter!

Date of experience: December 13, 2016
California
2 reviews
0 helpful votes
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Fantastic
December 15, 2016

Love the fact that u can create videos with peoples faces

Date of experience: December 13, 2016
Mexico
1 review
0 helpful votes
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Good but dont work the sending video
December 15, 2016

The videos you send by mail do not work when they reach the recipient

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
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Improving Content
December 15, 2016

We like the JibJab templates but would like to see additional content which does not have to be modeled on the current types of templates used. More creative cards which are unique, with or without humor.

Date of experience: December 13, 2016
Ohio
1 review
0 helpful votes
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Fun way to say Hi
December 15, 2016

This is a fun way to say Hi to friends - I made Christmas cards that were well received. Thank you!

Date of experience: December 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA