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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I don't know where my card? Went no conformation. Suprised that I'm being billed annually automatically. I don't remember anything being mentioned prior. I know I can cancel anytime but it is a suprise.
When Sending To facebook where does it show up? On my time line or thiers or on my public the one I sent didn't show up any where's.
1.-The site needs a bit of improvement. There needs to be a one step click to get back to the main selection of clips. 2.-More family oriented movie clips please.
It's a delight to use and the results are so positive from friends and family once they view the final results. The plan is to make their day with a laugh and it never falls short of my goal. Mission accomplished!
It's kind of tricky to fit the faces and correctly get the right position of the mouth so the teeth are in the right place. Also you assume the characters will be shown in the same order as you picked them (left to right) but that dioesnt happen. Otherwise, it's a fun experience and the receivers quite enjoy them!
It is not fair they automatically renew every year, that is taking advantage
Easy to use and funny cards. Would have been 5 stars but occasionally website freezes.
I only wish that it were easier to make a "Library" of archived family/friend photos...
I like making Jib Jab videos. Both my parents, and my older sister passed away years ago, so I used their photos besides my husband's and mine. It felt good seeing them in a video having a good time. People on my Facebook liked them too. Thank you for making this memory possible.
I was surprised to learn that in addition to the yearly membership fee, there is an additional $1.99 fee for each ecard. I canceled my membership after learning this.
I didn't know i was being charged for a full year and I'm angry. I would never pay $24 Canadian to make jib jabs. You shouldn't have to subscribe for a year and oh how convenient there's automatic renewal! I'm disgusted. Why don't you just charge by each jib jab made? I want my money back.
It's certainly a fun site, and the technology has greatly improved over the years, but I was a little disappointed to learn that even with paid membership to the site, you're still charged to download the creations you design. Without paying the additional fee, the only way I've discovered to share a creation is to post or send a link back to JibJab, where they try and sell more memberships. Smart for business building, not so smart for business retention of current members... at least in my humble opinion.
I like to laugh and make people laugh, so this is great!
For whatever reason, only on this site, my number nine, in my address changes to what looks like a g, but different. Very few have been able to receive it. I originally signed up for a 1.99 video, but my Pay Pal was charged 18.00, which I wouldn't mind so much, if it worked right. Can not understand why I'm having this problem and don't know how to fix it.
I've use app for years and it always delivers! A great way to create a happy day!
The videos you send by mail do not work when they reach the recipient
We like the JibJab templates but would like to see additional content which does not have to be modeled on the current types of templates used. More creative cards which are unique, with or without humor.
This is a fun way to say Hi to friends - I made Christmas cards that were well received. Thank you!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

