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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I enjoy making the cards - a bit of fun and I think they are really quite good and fun to see for the recipient. A personalised card for many occasions.
I wanted to do a video using facebook. Never received the video and I was charged 18.00 for a subscription with an automatic renewal. I tried to contact you via pay pal to resolve and the email bounced back. I have set up a dispute in pay pal. I want my name off your automatic renewal and I want my 18.00 back please.
The grandchildren really enjoy these little Holiday "movies."
Made several videos with family and friends, and making them was just as much fun as watching them. We laughed so much!
I found it difficult to pick out a card for 3 people, or maybe even 4 people. I need smaller numbers.
After a couple tries at it, I successfully created the video I wanted. It looks great and was enjoyed by the people I sent it to.
The music in most is terrible, would not send to anyone. All your characters are dark haired and look similar. Would have loved a cute, great sounding music for Christmas. The characters, elves, are all unattrative, not funny or cute. The Grease and Happy ones are fun, cute and were enjoyable to watch and share.
I LOVE Jib Jab for personal fun on social media and the product is super easy to use. My company sponsored an event and provided jib jab videos to those who wanted to participate. It would be awesome if there was a way to streamline your series of videos into a library/album and play them all back to back. Also allowing for branding to be added along with jib jab would be a neat too. Extend it further than just personal use. Perhaps there is already a way, but we tested the app on our phones, iPad and logged into a web browser and did not see an option to play videos back to back.
Easy to use, great end product, and something a little different to bring some holiday cheer to grumpy co-workers. Thanks
It seems to have issues loading the videos but I love them anyway
I love surprising friends and family with a card to brighten their days and holidays. Jib Jab always keeps it fresh with new video options from which to choose and I look forward to seeing what they've come up with whenevwer I get an email from them.
I loved the concept, I wanted to join but thought I was paying for one month. I am on a fixed income and every penny counts. When $18.00 was taken out it caused a domino effect and I have many $35.00 charges that has plummeted me into no money for food, or gas, or paying the electric bill. I tried to contact them immediately and I could not reach anyone to quickly put the $18.00 back.
I enjoyed making my video and will probably use it for all friends and family's birthdays from now on.
I was under the impression I would be charged $1.50 a month, not all at once. AND I was not under the impression I would have to charge more money to download.
It's fun playing with it, but I wish the mouth application could be a little easier to apply on the pictures. Guess practice is what it's going to take to get it down perfect.
I had an issue with billing and they resolved it right away. Their products are fantastic as well.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

