Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Florida
2 reviews
2 helpful votes
Follow Suzan L.
Unfollow Suzan L.
Share Review
Report Review

Love This
December 15, 2016

Easy to use and makes us laugh every time we watch. Thanks for the laughs.

Date of experience: December 13, 2016
GB
1 review
0 helpful votes
Follow Majken K.
Unfollow Majken K.
Share Review
Report Review

Good Fun!
December 15, 2016

I enjoy making the cards - a bit of fun and I think they are really quite good and fun to see for the recipient. A personalised card for many occasions.

Date of experience: December 13, 2016
Oklahoma
1 review
0 helpful votes
Follow Brenda R.
Unfollow Brenda R.
Share Review
Report Review

Very Unhappy
December 15, 2016

I wanted to do a video using facebook. Never received the video and I was charged 18.00 for a subscription with an automatic renewal. I tried to contact you via pay pal to resolve and the email bounced back. I have set up a dispute in pay pal. I want my name off your automatic renewal and I want my 18.00 back please.

Date of experience: December 13, 2016
Illinois
1 review
0 helpful votes
Follow Cris R.
Unfollow Cris R.
Share Review
Report Review

Maybe
December 15, 2016

It's ok - we enjoyed it - but it is too expensive - not keeping it.
For $9.95 or maybe less
Should be less and more would do it

Date of experience: December 13, 2016
Colorado
1 review
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

Enjoying the Fun.
December 15, 2016

The grandchildren really enjoy these little Holiday "movies."

Date of experience: December 13, 2016
Louisiana
1 review
0 helpful votes
Follow Carol G.
Unfollow Carol G.
Share Review
Report Review

JIB JAB is LAUGHTER
December 15, 2016

Made several videos with family and friends, and making them was just as much fun as watching them. We laughed so much!

Date of experience: December 13, 2016
Georgia
1 review
0 helpful votes
Follow Pat L.
Unfollow Pat L.
Share Review
Report Review

Need less people
December 15, 2016

I found it difficult to pick out a card for 3 people, or maybe even 4 people. I need smaller numbers.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
Follow Wayne C.
Unfollow Wayne C.
Share Review
Report Review

Kings Point Elfs
December 15, 2016

After a couple tries at it, I successfully created the video I wanted. It looks great and was enjoyed by the people I sent it to.

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
Follow Marlyce H.
Unfollow Marlyce H.
Share Review
Report Review

The music in most is terrible, would not send to anyone. All your characters are dark haired and look similar. Would have loved a cute, great sounding music for Christmas. The characters, elves, are all unattrative, not funny or cute. The Grease and Happy ones are fun, cute and were enjoyable to watch and share.

Date of experience: December 13, 2016
Michigan
1 review
0 helpful votes
Follow Taylor F.
Unfollow Taylor F.
Share Review
Report Review

Fun & Easy Product
December 15, 2016

I LOVE Jib Jab for personal fun on social media and the product is super easy to use. My company sponsored an event and provided jib jab videos to those who wanted to participate. It would be awesome if there was a way to streamline your series of videos into a library/album and play them all back to back. Also allowing for branding to be added along with jib jab would be a neat too. Extend it further than just personal use. Perhaps there is already a way, but we tested the app on our phones, iPad and logged into a web browser and did not see an option to play videos back to back.

Date of experience: December 13, 2016
Texas
1 review
0 helpful votes
Follow Michael L.
Unfollow Michael L.
Share Review
Report Review

Great Holiday Card
December 15, 2016

Easy to use, great end product, and something a little different to bring some holiday cheer to grumpy co-workers. Thanks

Date of experience: December 13, 2016
Nebraska
1 review
0 helpful votes
Follow Leca G.
Unfollow Leca G.
Share Review
Report Review

Great when it loads
December 15, 2016

It seems to have issues loading the videos but I love them anyway

Date of experience: December 13, 2016
Wisconsin
1 review
0 helpful votes
Follow Mac M.
Unfollow Mac M.
Share Review
Report Review

Jib Jab is so fab!
December 15, 2016

I love surprising friends and family with a card to brighten their days and holidays. Jib Jab always keeps it fresh with new video options from which to choose and I look forward to seeing what they've come up with whenevwer I get an email from them.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
Follow Dan R.
Unfollow Dan R.
Share Review
Report Review

Bad
December 15, 2016

It s supposed to cost 2$ and you take 24$ on m'y paypal

Date of experience: December 13, 2016
North Carolina
1 review
0 helpful votes
Follow Steve W.
Unfollow Steve W.
Share Review
Report Review

Big problem
December 15, 2016

I loved the concept, I wanted to join but thought I was paying for one month. I am on a fixed income and every penny counts. When $18.00 was taken out it caused a domino effect and I have many $35.00 charges that has plummeted me into no money for food, or gas, or paying the electric bill. I tried to contact them immediately and I could not reach anyone to quickly put the $18.00 back.

Date of experience: December 13, 2016
Spain
1 review
0 helpful votes
Follow Joan F.
Unfollow Joan F.
Share Review
Report Review

Lots of fun
December 15, 2016

I enjoyed making my video and will probably use it for all friends and family's birthdays from now on.

Date of experience: December 13, 2016
Indiana
1 review
0 helpful votes
Follow Noelle W.
Unfollow Noelle W.
Share Review
Report Review

I was under the impression I would be charged $1.50 a month, not all at once. AND I was not under the impression I would have to charge more money to download.

Date of experience: December 13, 2016
Ohio
1 review
0 helpful votes
Follow John C.
Unfollow John C.
Share Review
Report Review

Experience
December 15, 2016

It's fun playing with it, but I wish the mouth application could be a little easier to apply on the pictures. Guess practice is what it's going to take to get it down perfect.

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
Follow Kerry R.
Unfollow Kerry R.
Share Review
Report Review

Jib Jab is great to deal with!
December 15, 2016

I had an issue with billing and they resolved it right away. Their products are fantastic as well.

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
Follow Terry C.
Unfollow Terry C.
Share Review
Report Review

Simply a great idea!
December 15, 2016

Love making others smile by sending them an unexpected jab!

Date of experience: December 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA