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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Very unhappy with your service
December 15, 2016

My card was never sent out, and was charged for a card that my daughter had sent to me? Emailed your company, about it and no respond on how they were going to handle it. Tried this around 2 yeas ago, and had a problem sending card out. I gave up, then decided to try again, with no luck! Account was emailed to me, with the $4.99 charge for a card I did not send. So I will not try again to use this service.

Date of experience: December 13, 2016
Maryland
1 review
0 helpful votes
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You charged me for a year I don't want
December 15, 2016

I do not want to have a years subscribed in advanced. I do not want to pay for the year in advance either, but you took it from me and I have not been able to get in contact with anyone who will reply to my e. Ails, and refund my money.

Date of experience: December 13, 2016
Missouri
1 review
0 helpful votes
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It's s okay
December 15, 2016

Easy enough to use, wish there were better selection of videos and editing options.

Date of experience: December 13, 2016
Denmark
1 review
0 helpful votes
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Support
December 15, 2016

I had a problem with uploading my already created heads and was unable to create any new videos/greeting cards, so I contacted JibJab's support team. Well within 24 hours I was contacted by Howard, who reassured me that help was at hand. However, in the meantime the problem at sort of solved itself (!). Good to know that there's help to be had by a professional team.

Date of experience: December 13, 2016
Pennsylvania
1 review
0 helpful votes
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Mr
December 15, 2016

Since I joined several days ago I have sent JibJab cards to people around the world and around the US. Everyone who received the cards loved them.

Thank you for giving me such a great way of giving laughter and happiness for my friends.

Date of experience: December 13, 2016
Australia
1 review
0 helpful votes
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Merry Christmas
December 15, 2016

Very happy with response when sending questions. Unfortunately not all recipients could open the ecards

Date of experience: December 13, 2016
Minnesota
1 review
0 helpful votes
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Neither satisfied nor dissatisfied.
December 15, 2016

50%

Date of experience: December 13, 2016
Argentina
1 review
0 helpful votes
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Great. But if you would like to improve something, it will be nice to improve the personalizing tool.

Date of experience: December 13, 2016
Florida
1 review
1 helpful vote
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Did not find it real user friendly.
December 15, 2016

I used JibJab two years with the help of my 13 year old Granddaughter and it went smoothly. This year I did it alone and it wasn't as easy ~ Maybe because the expert wasn't with me. I had a hard time getting it up on line. Do I have to pay some more every time I put a new one up?

Date of experience: December 13, 2016
New Mexico
2 reviews
0 helpful votes
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I selected photos but when I viewed the card, none of them appeared.

Date of experience: December 13, 2016
Colorado
1 review
0 helpful votes
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Meets expectations
December 15, 2016

JIb Jab is a fun affordable way to reach lots of people for lots of occasions. I do have a couple frustrations; however. 1. I had to create my card twice because apparently I needed to first upgrade my account then start over. 2. I did not see anywhere that there was a 50 email address limit, so I had to guess at how many on my list, was 50, then send the card to a second batch of emails.

Date of experience: December 13, 2016
Utah
1 review
0 helpful votes
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I want to cancel
December 15, 2016

I thought it would only charge me only $1.99 and it charged me $18. I want my money back and to cancel ASAP!

Date of experience: December 13, 2016
Texas
1 review
0 helpful votes
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FunWill Use it All the Time
December 15, 2016

It's Easy. Has a few little kinks could use some fixing but It's Great for everyone and all ages to Use Fun Easy Great pricing which is a nice fresh of breath air Now a days! Happy I found this!

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Always a BIG Laugh from JibJab
December 15, 2016

I have to say that my Grandsons (who live far away from me) really do LOVE the JibJab cards. When we are together we always have fun making them, but when we are far apart I can always send them. They are loads of fun.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Some what satisfied
December 15, 2016

I thought I had a one year subscription... however you required me to pay when I tried to send a card. If my subscription had run out -- you should have notified me. By the way - I refused the auto enroll for another year.
I prefer to be notified to renew -- not automatically renewed.

Date of experience: December 13, 2016
Australia
1 review
0 helpful votes
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Double dipping sucks
December 15, 2016

I subscribe to the site to be able to make and share funny stuff. After I make something, I am hit with a bill so I can save it. What was the subscription for?

Smells like a rip-off to me.

Date of experience: December 13, 2016
Australia
1 review
0 helpful votes
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Good
December 15, 2016

Just got a bit tired of the same thing would be great to have something bit different after but saying that we did have lots of laughs... Also sent a birthday music video to a friend going through cancer treatment and she was very down and she said she laugh so much which she hadn't done for awhile

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
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Too Much Fun!
December 15, 2016

Heard about the site from an office party. Joined right away and can't stop making and watching the end product. Surprising everyone at Christmas with their own special card!

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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What a Crock!
December 15, 2016

I purchased a $i. 50 trial and now I have been charged $18.00.
It may be I didn't understand your policy but get me out of this NOW!

No more of Jibjab for me. Tried to call. But fake #

Date of experience: December 13, 2016
Florida
1 review
0 helpful votes
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JibJab -- the best!
December 15, 2016

This is the greatest site. We sent out many cards and everyone loved them. Lots of fun. Thanks JibJab.

Date of experience: December 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA