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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have such fun with this app! I just love it and what a way to send entertaining cards and pictures to friends and family!
I could not align the mouths on my faces. I emailed your customer service people to ask for assistance several days ago now and I have had no response. I have not been able to use the card and feel as though I have wasted my money. I am very unhappy with this
I love it! Only thing is when i go into the app i can only make videos with one person only. How can i make a video with multiple people in the app itself?
I love JibJabs! It is so cute and original. I use my dog's face in a lot of these and they are all so cute! Keep up the good work!
*policy. I recently bought two tablet for my grandsons. One of these item was broken. I called and was i
I could not get the faces properly in the right spot. You should have a better selection of christmas carols.
Great way to get a good laugh and send happiness to friends and family.
So easy to use! I built cards with photos of family and friends that they LOVED! These stand out apart from so many boring ecards. There are so many to choose from finding the perfect card is easy. Have fun!
Add said $1.85 for a holiday card and I find that my credit card was billed for $18.00 and set up to reoccur once a year.
Not the easiest of sites to work but happy with the end result. Very clever greetings app that put a smile on my face!
Quite easy to use and loads of fun. Everyone is amazed! Still don't get what the $1.99 option is all about. How long do the ones you make stay aaround?
HATED how I was allowed to create a thing, THEN be told how much it cost, and then not be able to keep the thing I had previously created. NOT HAPPY.
I have renewed my membership because I have enjoyed using your service. It is so easy to use and there is plenty of variety. Also, those to whom I send them always have a good laugh!
Said I could do monthly payments, but charged me an entire year. Also after I payed, now I have to also pay to download each video. I'm sure there's some small print somewhere that I missed, just not at all what I expected.
Made a birthday e-card for my niece and she loved it! I like the little sound effects they added
The website seems to change. Sometime access to heads is available, sometimes not. SOmetimes heads need to be sized, why are addresses not autofilled? Do I really need to sign in to Yahoo every time?
I purchased a membership months ago and am trying to do the fricken Christmas one and it keeps pointing me to membership sales. WTF? How much money do you want for this service? Why can't your system recognize customers?
I have used your PAID service for many years and loved it. Removing the edit function for existing heads really screwed up my experience BIG TIME! I imagine many others feel the same.
Put it back PLEASE! Or next year I quit.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

