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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
6 reviews
0 helpful votes
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A Great Time
December 16, 2016

I have such fun with this app! I just love it and what a way to send entertaining cards and pictures to friends and family!

Date of experience: December 14, 2016
GB
1 review
1 helpful vote
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No customer service response
December 16, 2016

I could not align the mouths on my faces. I emailed your customer service people to ask for assistance several days ago now and I have had no response. I have not been able to use the card and feel as though I have wasted my money. I am very unhappy with this

Date of experience: December 14, 2016
Wisconsin
7 reviews
2 helpful votes
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Jibjab funnies
December 16, 2016

I love it! Only thing is when i go into the app i can only make videos with one person only. How can i make a video with multiple people in the app itself?

Date of experience: December 13, 2016
Arizona
1 review
0 helpful votes
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Used my dog's face
December 16, 2016

I love JibJabs! It is so cute and original. I use my dog's face in a lot of these and they are all so cute! Keep up the good work!

Date of experience: December 13, 2016
Oregon
1 review
0 helpful votes
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*policy. I recently bought two tablet for my grandsons. One of these item was broken. I called and was i

Date of experience: December 13, 2016
Canada
1 review
0 helpful votes
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Improvement structure
December 16, 2016

I could not get the faces properly in the right spot. You should have a better selection of christmas carols.

Date of experience: December 13, 2016
California
1 review
0 helpful votes
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Fun, Fun, Fun!
December 16, 2016

Great way to get a good laugh and send happiness to friends and family.

Date of experience: December 13, 2016
Colorado
1 review
0 helpful votes
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Fun personalized cards!
December 16, 2016

So easy to use! I built cards with photos of family and friends that they LOVED! These stand out apart from so many boring ecards. There are so many to choose from finding the perfect card is easy. Have fun!

Date of experience: December 13, 2016
New York
1 review
0 helpful votes
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Bait and switch
December 16, 2016

Add said $1.85 for a holiday card and I find that my credit card was billed for $18.00 and set up to reoccur once a year.

Date of experience: December 13, 2016
Australia
1 review
0 helpful votes
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Happy with the end result!
December 16, 2016

Not the easiest of sites to work but happy with the end result. Very clever greetings app that put a smile on my face!

Date of experience: December 13, 2016
Michigan
1 review
0 helpful votes
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Best fun I have had in awhile
December 16, 2016

Quite easy to use and loads of fun. Everyone is amazed! Still don't get what the $1.99 option is all about. How long do the ones you make stay aaround?

Date of experience: December 13, 2016
California
1 review
1 helpful vote
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HATED how I was allowed to create a thing, THEN be told how much it cost, and then not be able to keep the thing I had previously created. NOT HAPPY.

Date of experience: December 13, 2016
Pennsylvania
1 review
0 helpful votes
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Refund
December 16, 2016

My experience was very good they got back as soon as possible resolved the problem

Date of experience: December 13, 2016
New Zealand
1 review
0 helpful votes
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JIBJAB Review
December 16, 2016

I have renewed my membership because I have enjoyed using your service. It is so easy to use and there is plenty of variety. Also, those to whom I send them always have a good laugh!

Date of experience: December 13, 2016
Nebraska
1 review
0 helpful votes
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Not what I expected
December 16, 2016

Said I could do monthly payments, but charged me an entire year. Also after I payed, now I have to also pay to download each video. I'm sure there's some small print somewhere that I missed, just not at all what I expected.

Date of experience: December 13, 2016
Virginia
1 review
0 helpful votes
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Funny and original
December 16, 2016

Made a birthday e-card for my niece and she loved it! I like the little sound effects they added

Date of experience: December 13, 2016
California
2 reviews
1 helpful vote
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Enjoy the product, but very frustrating
December 16, 2016

The website seems to change. Sometime access to heads is available, sometimes not. SOmetimes heads need to be sized, why are addresses not autofilled? Do I really need to sign in to Yahoo every time?

Date of experience: December 13, 2016
Georgia
1 review
0 helpful votes
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LOL for everyone!
December 16, 2016

I love making the videos almost as much as I love sending them

Date of experience: December 13, 2016
Hawaii
1 review
0 helpful votes
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I purchased a membership months ago and am trying to do the fricken Christmas one and it keeps pointing me to membership sales. WTF? How much money do you want for this service? Why can't your system recognize customers?

Date of experience: December 13, 2016
Arkansas
1 review
2 helpful votes
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You guys suck!
December 16, 2016

I have used your PAID service for many years and loved it. Removing the edit function for existing heads really screwed up my experience BIG TIME! I imagine many others feel the same.
Put it back PLEASE! Or next year I quit.

Date of experience: December 13, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA