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JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Fantastic!
December 16, 2016

It was so much fun creating a video, you made it so easy!

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Somewhat dissatisfied
December 16, 2016

First experience was good. Second attempt to find a card was extremely frustrating. Had difficulty finding a selection of cards that did not involve photoshopping photographs of family members. I wasn't sure if they would be comfortable with this and preferred a funny card where this was not required. Had difficulty navigating the site to find alternative e-cards and finally gave up in frustration feeling a little ripped off.

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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Wonderful
December 16, 2016

Had a little trouble lining up the mouth thing, however everything turned out pretty good. Friends and family loved it.

Date of experience: December 14, 2016
Canada
1 review
1 helpful vote
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What happened to the $1.50
December 16, 2016

When attempting to make a card I was invited to join for the low price of $1.50 then went on happily to make my silly card and distribute it to family and friends... wonderful... only to check my banking statement to discover your website has charged me $23 dollars... say what? So happy with the chuckles but not happy with the price

Date of experience: December 14, 2016
Colorado
1 review
0 helpful votes
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Xmas Greeting
December 16, 2016

So simple, if defies the mystery that shrouds computer technology

Date of experience: December 14, 2016
Arizona
1 review
0 helpful votes
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Auto pay
December 16, 2016

I wanted a one year subscription automatically ended up on auto renew and now cant find how to stop it. I plan on sending a complaint to the BBB

Date of experience: December 14, 2016
California
2 reviews
0 helpful votes
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Hilarious
December 16, 2016

Love the fun memories I can make n it makes me so laugh

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Fun!
December 16, 2016

I love making JibJab cards to send to my friends and to post on Facebook. It is so much fun.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Not that great
December 16, 2016

Confusing. Unable to get mouths correct. Was not clear how many jib jabs I was entitled to. Did not input all my contacts. Not an easy process.

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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Hello,
The cards are hilarious. Thanks. The only thing I can think of is, I would like to see more birthday cards with two, three or four cast members. You do this on the Christmas cards, and I would like to see that on the Birthday cards as well. Thanks

Date of experience: December 14, 2016
Florida
1 review
0 helpful votes
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Friends love the messages
December 16, 2016

My friends look forward to their holiday messages, created courtesy of JibJab.

Date of experience: December 14, 2016
New Jersey
1 review
0 helpful votes
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Fun
December 16, 2016

I am not a real computer expert. Found it easy and fun to do

Date of experience: December 14, 2016
Michael D.
Texas
1 review
0 helpful votes
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Mixed Feelings
December 16, 2016

I was off Jib Jab for a year or two.

Just came back to try it again. Discovered that there were not that many new "cards" to choose from.

BTW" The primary reason I left was because your site makes it difficult NOT to sign up per year, rather than auto renewal. Not sure you fixed that, but I struggled through this time.

Date of experience: December 14, 2016
Spain
1 review
0 helpful votes
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Muy mal, todo
December 16, 2016

Ha sido decepcionante, un engaño, me han mandado lo que han querido, no se corresponde con mi elección.

Date of experience: December 14, 2016
Chile
1 review
0 helpful votes
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TIt never created the video
December 16, 2016

I created the video, followed every instruction and never came out.

Date of experience: December 14, 2016
Israel
1 review
0 helpful votes
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Great content - Terrible content policy
December 16, 2016

Love the whole JibJab concept and content library. Very easy to use.

Highly disappointed that despite PAYING to OWN the downloaded video:
- there is no way to remove their JibJab logo from the video I purchased for download.
- there is no way to remove their "JibJab!" intro clip.
- you are not allowed to modify the video in any way (forget adding your own text, or your business' logo, or a Call-To-Action line, or any form of marketing message.)

Seems like they're basically aiming at fun consumer eCards and not at all catering to businesses or marketers.

Date of experience: December 14, 2016
Arizona
1 review
0 helpful votes
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Back end charge
December 16, 2016

Made a couple of clips and was charged 18.00 with recurring payments forever!,,,

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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Fun cards
December 16, 2016

Jib jab provides something different when you want to send a special occasion card.

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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Christmas
December 16, 2016

Disappointed with the selection. So few funny ones

Date of experience: December 14, 2016
New York
1 review
1 helpful vote
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Jib Jab rating **
December 16, 2016

Rather disappointing. After review of a project you can not edit!
Showed sign up $1.50 a month, next I find I have been billed for a full year then want to download the brief video and another fee $1.99. Should have all been clearly disclosed as part of registration. So I look for a way to cancel, help doesn't work...

Date of experience: December 14, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA