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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It was so much fun creating a video, you made it so easy!
First experience was good. Second attempt to find a card was extremely frustrating. Had difficulty finding a selection of cards that did not involve photoshopping photographs of family members. I wasn't sure if they would be comfortable with this and preferred a funny card where this was not required. Had difficulty navigating the site to find alternative e-cards and finally gave up in frustration feeling a little ripped off.
When attempting to make a card I was invited to join for the low price of $1.50 then went on happily to make my silly card and distribute it to family and friends... wonderful... only to check my banking statement to discover your website has charged me $23 dollars... say what? So happy with the chuckles but not happy with the price
I love making JibJab cards to send to my friends and to post on Facebook. It is so much fun.
Confusing. Unable to get mouths correct. Was not clear how many jib jabs I was entitled to. Did not input all my contacts. Not an easy process.
Hello,
The cards are hilarious. Thanks. The only thing I can think of is, I would like to see more birthday cards with two, three or four cast members. You do this on the Christmas cards, and I would like to see that on the Birthday cards as well. Thanks
My friends look forward to their holiday messages, created courtesy of JibJab.
I was off Jib Jab for a year or two.
Just came back to try it again. Discovered that there were not that many new "cards" to choose from.
BTW" The primary reason I left was because your site makes it difficult NOT to sign up per year, rather than auto renewal. Not sure you fixed that, but I struggled through this time.
Ha sido decepcionante, un engaño, me han mandado lo que han querido, no se corresponde con mi elección.
I created the video, followed every instruction and never came out.
Love the whole JibJab concept and content library. Very easy to use.
Highly disappointed that despite PAYING to OWN the downloaded video:
- there is no way to remove their JibJab logo from the video I purchased for download.
- there is no way to remove their "JibJab!" intro clip.
- you are not allowed to modify the video in any way (forget adding your own text, or your business' logo, or a Call-To-Action line, or any form of marketing message.)
Seems like they're basically aiming at fun consumer eCards and not at all catering to businesses or marketers.
Made a couple of clips and was charged 18.00 with recurring payments forever!,,,
Rather disappointing. After review of a project you can not edit!
Showed sign up $1.50 a month, next I find I have been billed for a full year then want to download the brief video and another fee $1.99. Should have all been clearly disclosed as part of registration. So I look for a way to cancel, help doesn't work...
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

