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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Hilarious!
December 16, 2016

Having so much fun with Jib Jab and everyone loves getting them!

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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Great fun card
December 16, 2016

Loved these cards for a limited time as they made recepiants laugh and were a bit different from the usual

Date of experience: December 14, 2016
Illinois
1 review
0 helpful votes
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Repeat Customer
December 16, 2016

My kids and I enjoy it - and it gives pleasure and smiles to others -

Date of experience: December 14, 2016
Colorado
1 review
0 helpful votes
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Exper...
December 16, 2016

Love the site it's a lot of fun but too expensive to download...

Date of experience: December 14, 2016
Minnesota
2 reviews
0 helpful votes
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Great site.
December 16, 2016

A chance to bring much laughter and happiness to friends and relatives and myself.
Thanks.
Clint

Date of experience: December 14, 2016
New York
1 review
0 helpful votes
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Ok
December 16, 2016

I used jib jab before but this time after I made what I wanted I couldn't save the item on my computer. I could upload it to Facebook but not just save the file itself like I use to

Date of experience: December 14, 2016
Massachusetts
1 review
0 helpful votes
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Kept crashing
December 16, 2016

I had to re-create the same card dozens of times as it kept crashing and made me reload. No exaggeration. At time to purchase, it deleted the whole card and I had to go through it again, 3 times. If it wasn't so important to get that out, I would have been calling someone. As a business, it would be embarrassing to see what I was going through when it should really be a simple process.

Date of experience: December 14, 2016
California
1 review
0 helpful votes
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Frustrated as I am unable to talk to anyone at jib job. Content is great
But need some more funny holiday cards to join every year.
Being technological disadvantaged, we are unable to move photos properly
Into jib jab. Also, I don't know why the mouth turns black sometimes and
Not others. Kind of takes away from the experience. Thanks!

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
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Can't save
December 16, 2016

It costs more to save them to your computer? How lame is that?

Date of experience: December 14, 2016
New York
1 review
0 helpful votes
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Need new and better video choices
December 16, 2016

Really now... some of these Christmas offerings are YEARS old... very limited selection of new videos to choose from, and the new ones aren't very creative or funny.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Black mark around the mouth
December 16, 2016

I was very please except for the dark mark around the mouth

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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Way too expensive.
December 16, 2016

The yearly cost plus the per video download cost gets to be prohibitive. I will use this very sparingly.

Date of experience: December 14, 2016
Indiana
1 review
0 helpful votes
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Not happy, though I love the results
December 16, 2016

I emailed customer service. I cannot get assistance with my problems and get a huge menu to read and I am visually impaired (not blind) and really need a human.
I was charged TWICE for the same download.
Do we pay 1.99 each time we download? I am a member and I don't get the discount.
I have sent these concerns in before with no help.

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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Bad
December 16, 2016

Had no idea 1 video would cost me 14 quid if i did i would never have accepted

Date of experience: December 14, 2016
Florida
1 review
0 helpful votes
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So much fun!
December 16, 2016

Can't figure out how to edit pics I have. Mouths did not line up right

Date of experience: December 14, 2016
Mississippi
1 review
0 helpful votes
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Santa's Little Elves
December 16, 2016

I had fun creating the little video with family pictures.

Date of experience: December 14, 2016
Brazil
1 review
0 helpful votes
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We need new videos!
December 16, 2016

Jib Jab needs to get new videos. There are many old videos that I've been created already!

Date of experience: December 14, 2016
Florida
1 review
0 helpful votes
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I've always loved Jibjab and have used it many times over the years.

Date of experience: December 14, 2016
Georgia
1 review
0 helpful votes
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Disappointed
December 16, 2016

The video was good but it charged me 18 bucks and Ithe wont let me login to make anything else.

Date of experience: December 14, 2016
Pennsylvania
1 review
0 helpful votes
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IMPRESSIVE
December 16, 2016

I was completely impressed by JibJab's customer service. My issue was resolved and my money was refunded within the hour. They have never let me down. Thanks JibJab!

Date of experience: December 14, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA