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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Having so much fun with Jib Jab and everyone loves getting them!
Loved these cards for a limited time as they made recepiants laugh and were a bit different from the usual
My kids and I enjoy it - and it gives pleasure and smiles to others -
A chance to bring much laughter and happiness to friends and relatives and myself.
Thanks.
Clint
I used jib jab before but this time after I made what I wanted I couldn't save the item on my computer. I could upload it to Facebook but not just save the file itself like I use to
I had to re-create the same card dozens of times as it kept crashing and made me reload. No exaggeration. At time to purchase, it deleted the whole card and I had to go through it again, 3 times. If it wasn't so important to get that out, I would have been calling someone. As a business, it would be embarrassing to see what I was going through when it should really be a simple process.
Frustrated as I am unable to talk to anyone at jib job. Content is great
But need some more funny holiday cards to join every year.
Being technological disadvantaged, we are unable to move photos properly
Into jib jab. Also, I don't know why the mouth turns black sometimes and
Not others. Kind of takes away from the experience. Thanks!
Really now... some of these Christmas offerings are YEARS old... very limited selection of new videos to choose from, and the new ones aren't very creative or funny.
I was very please except for the dark mark around the mouth
The yearly cost plus the per video download cost gets to be prohibitive. I will use this very sparingly.
I emailed customer service. I cannot get assistance with my problems and get a huge menu to read and I am visually impaired (not blind) and really need a human.
I was charged TWICE for the same download.
Do we pay 1.99 each time we download? I am a member and I don't get the discount.
I have sent these concerns in before with no help.
I had fun creating the little video with family pictures.
Jib Jab needs to get new videos. There are many old videos that I've been created already!
I've always loved Jibjab and have used it many times over the years.
The video was good but it charged me 18 bucks and Ithe wont let me login to make anything else.
I was completely impressed by JibJab's customer service. My issue was resolved and my money was refunded within the hour. They have never let me down. Thanks JibJab!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

