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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New York
1 review
0 helpful votes
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Good customer service
December 16, 2016

I asked a question by email & Jib Jab got back to me with the answer.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Snowboarders
December 16, 2016

Loved creating this video and everyone enjoyed seeing it.

Date of experience: December 14, 2016
Australia
1 review
1 helpful vote
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I pay for it remove your danm branding
December 16, 2016

While it is a good service - works well, if I pay for it and pay to download it I do not expect to be your free advertiser! Remove you god damn branding if I pay for it! Or pay me for advertising your service!

Date of experience: December 14, 2016
New York
1 review
0 helpful votes
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MISSING A STAR?
December 16, 2016

A great deal of talent goes into this site, but there is a plethora of blank heads along with a dearth of everyday cards. Missing are more "Mister Mistors" to apply to a number of situations. That loveable sourball who punches the admirer may have also left the scene.

Date of experience: December 14, 2016
District of Columbia
1 review
0 helpful votes
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Fun options
December 16, 2016

Unique way to send greetings. Must subscribe for most options. Site navigation is a bit clunky, but works ok.

Date of experience: December 14, 2016
Utah
5 reviews
0 helpful votes
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Final product great
December 16, 2016

I have to spend a lot of time just getting my photos from iMac Photo's to Jib Jab. I'm pretty sure it's just cockpit error... but it's still irritating.

Date of experience: December 14, 2016
Texas
1 review
0 helpful votes
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Jib
December 16, 2016

Have tried over and over to post card to Facebook and it never appears

Date of experience: December 14, 2016
Pennsylvania
2 reviews
0 helpful votes
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This is Great fun with Family and a real hit with the grandkids as they laugh everytime they see those videos that I made over the years through JibJab!

Date of experience: December 14, 2016
Mexico
2 reviews
1 helpful vote
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Awesome app.
December 16, 2016

If you wanna have some minutes of fun, this is the best option. It`s too easy to use it.

Date of experience: December 14, 2016
Texas
2 reviews
0 helpful votes
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EXCELLANT
December 16, 2016

:)

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Pretty cool idea but should have more options for the price. Not enough choices for Christmas cards. I signed up because the site was recommended by friends/family but now I am stuck sending the same cards that many of them have used. Still cute but would be nice to send them back a different card than they sent us.

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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NOT BRILLIANT
December 16, 2016

It's OK... just a bit short on choice for special events.

Date of experience: December 14, 2016
Tennessee
1 review
0 helpful votes
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The Title Above tells my Experience
Thank You Jib Jab

I did want to put my Minister and his wife in a Christmas Song...
Is there any Pretty songs and Slower Movement for the characters?
I will search more.

Date of experience: December 14, 2016
Virginia
1 review
0 helpful votes
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The customer service team were fantastic and got back to me really quick and gave me a refund, I really appreciate that.

Date of experience: December 14, 2016
Utah
1 review
0 helpful votes
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Love the JibJab
December 16, 2016

I've enjoyed making the videos for my friend and family. They love seeing themselves dance around. Everyone comments and shares a laugh and a smile. Ends up being a bright spot in everyones day.

Date of experience: December 14, 2016
Spain
1 review
1 helpful vote
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Splendid
December 16, 2016

My daughter and I had so much fun making xmas cards on jibjab. Everyone thought they were really clever and proffessional

Date of experience: December 14, 2016
Nevada
1 review
1 helpful vote
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JibJab cards
December 16, 2016

I really enjoy sending these cards to people on all occasions. They enjoy getting them and some of them think I must be pretty sharp to be able to do this. I don't have to set them straight and tell them that it's really easy to set these up, do I?

Date of experience: December 14, 2016
GB
1 review
0 helpful votes
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Makes you smile!
December 16, 2016

No better fun way of greeting/communication, fun for the donor and recipient.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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Can't Edit Text
December 16, 2016

Hello,

I do like many features of your video greetings, however it does not let me edit text on a greeting that has not been delivered. If I create a video and include a greeting it would be nice to edit that greeting after I schedule it for later delivery. Other than that I like the service.

Date of experience: December 14, 2016
Canada
1 review
0 helpful votes
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More fun than a barrel of Monkeys!
December 16, 2016

Took a lot of patience and bit more effort than we thought- but we managed- and it was well worth the time and effort! If we could do it-you can too!

Date of experience: December 14, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA