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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I asked a question by email & Jib Jab got back to me with the answer.
While it is a good service - works well, if I pay for it and pay to download it I do not expect to be your free advertiser! Remove you god damn branding if I pay for it! Or pay me for advertising your service!
A great deal of talent goes into this site, but there is a plethora of blank heads along with a dearth of everyday cards. Missing are more "Mister Mistors" to apply to a number of situations. That loveable sourball who punches the admirer may have also left the scene.
Unique way to send greetings. Must subscribe for most options. Site navigation is a bit clunky, but works ok.
I have to spend a lot of time just getting my photos from iMac Photo's to Jib Jab. I'm pretty sure it's just cockpit error... but it's still irritating.
Have tried over and over to post card to Facebook and it never appears
This is Great fun with Family and a real hit with the grandkids as they laugh everytime they see those videos that I made over the years through JibJab!
If you wanna have some minutes of fun, this is the best option. It`s too easy to use it.
Pretty cool idea but should have more options for the price. Not enough choices for Christmas cards. I signed up because the site was recommended by friends/family but now I am stuck sending the same cards that many of them have used. Still cute but would be nice to send them back a different card than they sent us.
The Title Above tells my Experience
Thank You Jib Jab
I did want to put my Minister and his wife in a Christmas Song...
Is there any Pretty songs and Slower Movement for the characters?
I will search more.
The customer service team were fantastic and got back to me really quick and gave me a refund, I really appreciate that.
I've enjoyed making the videos for my friend and family. They love seeing themselves dance around. Everyone comments and shares a laugh and a smile. Ends up being a bright spot in everyones day.
I really enjoy sending these cards to people on all occasions. They enjoy getting them and some of them think I must be pretty sharp to be able to do this. I don't have to set them straight and tell them that it's really easy to set these up, do I?
No better fun way of greeting/communication, fun for the donor and recipient.
Hello,
I do like many features of your video greetings, however it does not let me edit text on a greeting that has not been delivered. If I create a video and include a greeting it would be nice to edit that greeting after I schedule it for later delivery. Other than that I like the service.
Took a lot of patience and bit more effort than we thought- but we managed- and it was well worth the time and effort! If we could do it-you can too!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

