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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Pennsylvania
1 review
0 helpful votes
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Disappointed
December 18, 2016

Not working- strangers faces on the video they say is mine

Date of experience: December 16, 2016
New Zealand
1 review
0 helpful votes
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Jibbery jabbery awesome
December 18, 2016

Awesome fun and entertaining. My grandchildren loved seeing themselves in a short skit.

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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What a giggle!
December 18, 2016

We needed to send a CHristmas card to Australia but left it too late, then we found JIBJab and sent greetings with us dancing like a couple of young ones. We never realised we were so fit!

Date of experience: December 16, 2016
Romania
1 review
0 helpful votes
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Thank you for solving my issues so promptly. I appreciate your support!

Your customer support was very polite and offered other solutions.

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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Unfair pricing
December 18, 2016

I needed just one video. But I had to pay for a full year. Finally I had to pay again to download the video.

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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It doesn't work.
December 18, 2016

Every time I log in and create a video it tells me to either log in again or it goes back to the beginning of the create process.

Date of experience: December 16, 2016
New Zealand
1 review
0 helpful votes
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Hilarious!
December 18, 2016

It's created a lot of fun and laughs! Already paid for itself in the amount of fun had with it.

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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Cost more than I realised
December 18, 2016

Thought i was sending message foe a dollar. Cost me 25!

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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Disappointed
December 18, 2016

Paid money for a video, posted it on FB, only my friend that I tagged into the. Video appeared, spent $18.00got nothing.

Date of experience: December 15, 2016
Arizona
1 review
0 helpful votes
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Too expensive
December 18, 2016

This should be a lifetime membership. It is too expensive

Date of experience: December 15, 2016
Germany
1 review
0 helpful votes
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Good idea
December 18, 2016

All my Friends are very happy about the Video. Very very good

Date of experience: December 15, 2016
Nevada
2 reviews
0 helpful votes
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Fun videos at a price
December 18, 2016

I think the site is easy to use, most of the videos are entertaining but I think the price is too high! An annual subscription is excessive.

Date of experience: December 15, 2016
New Zealand
1 review
0 helpful votes
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First time user
December 18, 2016

The experience was straight forward. One little thing is that instead of emailing it I wanted to use the shortcut in an email. I found I can do this only if it has been sent first. Being a first user I may be missing something. It's a lot of fun.

Date of experience: December 15, 2016
Illinois
1 review
0 helpful votes
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It's awesome
December 18, 2016

It's so funny, my friends loves the e-cards and videos. Loved it

Date of experience: December 15, 2016
New York
2 reviews
0 helpful votes
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LOVE JIB JAB
December 18, 2016

So easy to upload photos and easy to drag and drop into each program! So fun! Easy to email to others and post on facebook. LOVE IT!

Date of experience: December 15, 2016
California
3 reviews
0 helpful votes
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Adding pictures
December 18, 2016

Terrible terrible experience adding pictures to your program, it only pulls a few great if you want to take a photo but to add another person or pull a picture from a file it is awful, very limited, in fact I want to cancel my account.

Date of experience: December 15, 2016
Georgia
1 review
0 helpful votes
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Love it
December 18, 2016

I really enjoyed these I just wish there was more dancing Christmas ones.

Date of experience: December 15, 2016
Illinois
2 reviews
0 helpful votes
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Membership
December 17, 2016

I have so enjoyed seeing the darling things from JibJab on Facebook from my friends. I went on their site to get it downloaded but I didn't realize I was signing up for monthly membership fees. When I contacted JibJab they were very understanding and resolved my problem in minutes. Such a great and fun site and wonderful people to work with..

Date of experience: December 15, 2016
Australia
1 review
0 helpful votes
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First experience with JibJab
December 17, 2016

The difficulty I had was when trying to e-mail the video I had created was that it would only allow me to send a line of e-mails. I tried to send a group e-mail and it would not let me, so I spent some time sending the video to my e-mail accounts. Also I wanted to send a message letting people know that I wished them all a Merry Christmas and in lieu of sending cards I was sending this JibJab cards but I could not find where to write a message before it told me it was sent.

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Imlike theresult
December 17, 2016

I would like to know how do you visualise the videos before choosing it? I see it after. Thank you.

Date of experience: December 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA