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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Awesome fun and entertaining. My grandchildren loved seeing themselves in a short skit.
We needed to send a CHristmas card to Australia but left it too late, then we found JIBJab and sent greetings with us dancing like a couple of young ones. We never realised we were so fit!
Thank you for solving my issues so promptly. I appreciate your support!
Your customer support was very polite and offered other solutions.
I needed just one video. But I had to pay for a full year. Finally I had to pay again to download the video.
Every time I log in and create a video it tells me to either log in again or it goes back to the beginning of the create process.
It's created a lot of fun and laughs! Already paid for itself in the amount of fun had with it.
Paid money for a video, posted it on FB, only my friend that I tagged into the. Video appeared, spent $18.00got nothing.
This should be a lifetime membership. It is too expensive
I think the site is easy to use, most of the videos are entertaining but I think the price is too high! An annual subscription is excessive.
The experience was straight forward. One little thing is that instead of emailing it I wanted to use the shortcut in an email. I found I can do this only if it has been sent first. Being a first user I may be missing something. It's a lot of fun.
It's so funny, my friends loves the e-cards and videos. Loved it
So easy to upload photos and easy to drag and drop into each program! So fun! Easy to email to others and post on facebook. LOVE IT!
Terrible terrible experience adding pictures to your program, it only pulls a few great if you want to take a photo but to add another person or pull a picture from a file it is awful, very limited, in fact I want to cancel my account.
I really enjoyed these I just wish there was more dancing Christmas ones.
I have so enjoyed seeing the darling things from JibJab on Facebook from my friends. I went on their site to get it downloaded but I didn't realize I was signing up for monthly membership fees. When I contacted JibJab they were very understanding and resolved my problem in minutes. Such a great and fun site and wonderful people to work with..
The difficulty I had was when trying to e-mail the video I had created was that it would only allow me to send a line of e-mails. I tried to send a group e-mail and it would not let me, so I spent some time sending the video to my e-mail accounts. Also I wanted to send a message letting people know that I wished them all a Merry Christmas and in lieu of sending cards I was sending this JibJab cards but I could not find where to write a message before it told me it was sent.
I would like to know how do you visualise the videos before choosing it? I see it after. Thank you.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

