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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Australia
1 review
0 helpful votes
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Love JibJab.
December 18, 2016

I have been with you's for many years, about the time you first appeared on Australian TV, you brought a lot of laughs to my family over the years, thank you.

Date of experience: December 16, 2016
Pennsylvania
1 review
0 helpful votes
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Issue
December 18, 2016

Great videos and easy to use. But, Jibjab sent spam to the people who I emailed the videos to. Not cool. If people think the videos are great, they'll to the site and sign up. Sending an unsolicited ad to them had the opposite effect, which is what the site deserved.

Date of experience: December 16, 2016
New York
1 review
0 helpful votes
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Effing hilarious
December 18, 2016

I could not stop laughing. Came in from doing chores, skipped dinner and sat at the computer for over five hours. How old do you think I am? I am a 54 year old female.

I do wish there was the ability to add more faces... like up to ten would be great.

Date of experience: December 16, 2016
Washington
1 review
0 helpful votes
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Web format
December 18, 2016

Your website was not user friendly... it would ask you for money ($1.99) twice when trying to send to others; often confusing with the $18 year membership or the $4+ with no membership... and then when sending to myself, the video was blank (repeatedly)... too much time trying to figure it out... it took the fun out of it... it should be very user friendly even a dummie like me can figure it out...

Date of experience: December 16, 2016
France
1 review
0 helpful votes
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LOL
December 18, 2016

We are quite old people, and have surprised our whole family dancing on
" Pharewell Williams". Unless my mouth not at the right place when singing, it works! Thank you for these moments!

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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Load of fun
December 18, 2016

Me and my kids have had a lot of fun with this. I found it easy to upload pictures and create amusing videos.
Occasionally it seems to freeze and I click back and try again.

Date of experience: December 16, 2016
Hawaii
1 review
0 helpful votes
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Will never use again.
December 18, 2016

When subscribing it only said the cost would be $1.50 then my account was charged $18.00, I then asked for a refund which was supposed to be given to me. I then got notified from my bank that I had been charged almost $50.00 by JibJab for no apparent reason. I will not be subscribing again.

Date of experience: December 16, 2016
Maryland
1 review
0 helpful votes
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Hilarious!
December 18, 2016

I love JibJab! I haven't laughed that hard or long in awhile. I wish I didn't have to re-add the faces each time when I use the app and I wish I could sort by number of faces possible (or at least see that before clicking into each video) but overall, it's a great app and perfect for stress/comic relief!

Date of experience: December 16, 2016
Kansas
1 review
0 helpful votes
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Not enough titles
December 18, 2016

For $18/year, there could be more titles to chose from.

Date of experience: December 16, 2016
Australia
2 reviews
0 helpful votes
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Great fun
December 18, 2016

What a way to have with family and friends. I enjoy the Jib Jab site and the fun it generates.

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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A real fun experience and my friends and family enjoyed the videos I featured them in

Date of experience: December 16, 2016
Ohio
1 review
0 helpful votes
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Wonderfully entertaining
December 18, 2016

I love this site. So many options and great content

Date of experience: December 16, 2016
Oregon
2 reviews
0 helpful votes
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It's a hit!
December 18, 2016

Everyone on Facebook really liked & thought was pretty cool!
It was fun and probably would to this again for other functions!

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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Christmas card
December 18, 2016

Loads of fun, made me and my friends laugh loads! Very easy to use and very enjoyable.

Date of experience: December 16, 2016
Canada
1 review
0 helpful votes
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Amazing and fun way to share pics & memories with family and friends.

Date of experience: December 16, 2016
Spain
1 review
0 helpful votes
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Christmas greetings
December 18, 2016

First time users and did exactly what it said on the tin. Simple to use and a very efficient system. Highly recommend.

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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Just one problem
December 18, 2016

I am really happy with your service. But just one problem. That sometimes my ecards end up in the recipients junk box. I have to tell them to check their junk box to receive their cards,,

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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Felt cheated by JibJab. It is not clear that rather than purchasing one card, I was signing up to an annual $16 subscription which annually renewed too!
I will warn anyone I send a card to and the students i teach of this 'business model', felt like a mugging. I've learnt from my mistake and it left a nasty taste.

Date of experience: December 16, 2016
Australia
1 review
0 helpful votes
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CHristmas card
December 18, 2016

I have not been able to edit the greeting on the card... I want to send it to more people but want a proper Christmas message on it. How do I do this? Thanks Dale

Date of experience: December 16, 2016
GB
1 review
0 helpful votes
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Simply love the cards.
December 18, 2016

The cards are great fun and so easy to personalise.

Date of experience: December 16, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA