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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Misleading purchase
December 18, 2016

Only wanted to pay for 1 month - not whole year. Rip off!

Date of experience: December 16, 2016
Canada
1 review
0 helpful votes
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Yep it was an impulse, but oh what fun I have had.

Date of experience: December 16, 2016
Arizona
1 review
0 helpful votes
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Kind of a rip off
December 18, 2016

Using the program is easy and the choices are good as far as content but what I don't like is that if you pay for access, you should be able to download without having to pay even more.

Date of experience: December 16, 2016
Colorado
1 review
0 helpful votes
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Satisfied
December 18, 2016

My experience with JibJab has been great. It is easy to use and if there's a problem, they are quick to resolve it. They have great customer service and their videos are awesome.

Date of experience: December 16, 2016
Washington
1 review
0 helpful votes
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Easy to use, good fun!
December 18, 2016

Some great cards - only used so far at Christmas time, but look forward to trying out birthdays and other occasions.

Date of experience: December 16, 2016
New York
1 review
0 helpful votes
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Creative site
December 18, 2016

Very neat way to convey the Christmas Spirit. Our grand kids loved it.

Date of experience: December 16, 2016
Arizona
1 review
0 helpful votes
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My review
December 18, 2016

Unable to cancel and start again.
Unable to edit picture, need to start again with another picture.
Not user friendly.

Date of experience: December 16, 2016
Mexico
1 review
0 helpful votes
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Very easy to use, and wide range of themes. The only thing I don't like is that you have to pay extra for every downloaded video.

Thanks, JibJab!

Date of experience: December 16, 2016
South Carolina
1 review
0 helpful votes
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Fun
December 18, 2016

Love it and my friends loved getting the Xmas cards

Date of experience: December 16, 2016
New Jersey
1 review
0 helpful votes
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Cool Site!
December 18, 2016

I loved the animation video i sent to my family they laughed and thoroughly enjoyed it...

Date of experience: December 16, 2016
California
1 review
0 helpful votes
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Super customer service and a fun site!
December 18, 2016

I don't use the web very often and had a ball with jib jab during the holiday vacations. Knowing that I would not continue using it while back at work, I cancelled and customer service gave me a complete refund. This is over and above any customer service I have ever received. Did I mention that they got back with me immediately?

Date of experience: December 16, 2016
Kentucky
1 review
0 helpful votes
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Haveing some fun here
December 18, 2016

I have made several cards using pictures of my family. I have gotten nothing but positive replies and a lot of laughter

Date of experience: December 16, 2016
Canada
1 review
0 helpful votes
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Beaucoup d"humour
December 18, 2016

J"ai du plaisir à envoyer des petits montages video à mes amis

Date of experience: December 16, 2016
Rhode Island
1 review
0 helpful votes
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Excellent
December 18, 2016

I've had so many people send me emails telling me how much they enjoy the Christmas card via email. I also posted it on my FaceBook page.

Date of experience: December 16, 2016
New Jersey
1 review
0 helpful votes
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I am very satisfied with the cards and videos (especially)! Saving the heads to be reused is a bit cumbersome, otherwise I love this eCard celebration app!

Date of experience: December 16, 2016
Arizona
2 reviews
0 helpful votes
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Fun with Jib Jab
December 18, 2016

After some practice, making the video was a blast.

Date of experience: December 16, 2016
Arkansas
1 review
0 helpful votes
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Little selection
December 18, 2016

Well first is supposed to be $1.50 per moths and you charge me the $18.00.The hole year.(VERY DISAPPOINTED)

Date of experience: December 16, 2016
New York
1 review
0 helpful votes
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Very pleased
December 18, 2016

I am very please with my purchase. There are many options to choose from. What a creative way to celebrate and bring joy to others in this season.

Date of experience: December 16, 2016
Texas
1 review
0 helpful votes
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Fun, Fun, Fun
December 18, 2016

We were able to easily put together several videos for family around the Christmas theme. When they received them, we received some great replies from them. We are now a fan for sure and will use JibJab to help celebrate all major events in the future.

Date of experience: December 16, 2016
Indiana
1 review
0 helpful votes
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5 stars
December 18, 2016

Have been messing with this for the last few days. I end up laughing my butt off making these cards. This is a great site for people with a sense of humor (although not all of them.)

Date of experience: December 16, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA