Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Only wanted to pay for 1 month - not whole year. Rip off!
Yep it was an impulse, but oh what fun I have had.
Using the program is easy and the choices are good as far as content but what I don't like is that if you pay for access, you should be able to download without having to pay even more.
My experience with JibJab has been great. It is easy to use and if there's a problem, they are quick to resolve it. They have great customer service and their videos are awesome.
Some great cards - only used so far at Christmas time, but look forward to trying out birthdays and other occasions.
Very neat way to convey the Christmas Spirit. Our grand kids loved it.
Very easy to use, and wide range of themes. The only thing I don't like is that you have to pay extra for every downloaded video.
Thanks, JibJab!
I loved the animation video i sent to my family they laughed and thoroughly enjoyed it...
I don't use the web very often and had a ball with jib jab during the holiday vacations. Knowing that I would not continue using it while back at work, I cancelled and customer service gave me a complete refund. This is over and above any customer service I have ever received. Did I mention that they got back with me immediately?
I have made several cards using pictures of my family. I have gotten nothing but positive replies and a lot of laughter
J"ai du plaisir à envoyer des petits montages video à mes amis
I am very satisfied with the cards and videos (especially)! Saving the heads to be reused is a bit cumbersome, otherwise I love this eCard celebration app!
Well first is supposed to be $1.50 per moths and you charge me the $18.00.The hole year.(VERY DISAPPOINTED)
I am very please with my purchase. There are many options to choose from. What a creative way to celebrate and bring joy to others in this season.
We were able to easily put together several videos for family around the Christmas theme. When they received them, we received some great replies from them. We are now a fan for sure and will use JibJab to help celebrate all major events in the future.
Have been messing with this for the last few days. I end up laughing my butt off making these cards. This is a great site for people with a sense of humor (although not all of them.)
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

