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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I love JibJab. Brings laughter, happiness and fun to family and friends.
I had my coworker cracking up & who doesn't love seeing themselves as the star of the show!
I'm fine paying a yearly subscription, but to charge to download one's cards is unacceptable.
Jib Jab is easy to use and fun. My 5 year old granddaughter had a blast creating Christmas cards for her family. The cards are really cute and we love sending them to family & friends.
I was feeling sad & thought that I had to do something to cheer myself up when I saw JibJab advertised on Facebook. It was so easy to put the video together. I laughed so much. Absolutely brilliant! Now whenever I feel sad I watch the videos and I'm instantly happy again!
Very clever and humorous! Everyone I send them to has a giggle fit!
The $18 annual fee was worth it after my first JibJab. The family loved it.
Had trouble with the mouth adjustment as it gave everyone mustaches.
You really need to make more videos. I ended up using the same xmas card as last year.
Also I had to agree to a membership before I made the video. And now I feel it was a waste of money.
Sad, because the program was easy to use and loved it for that.
I enjoy putting the video together, but I do not like all the advertising that goes along with it after I send the card or video. It reduces the enjoyment of the gift.
My JibJab card has put smiles on the faces of friends and families this Christmas. A great alternative to mailing out cards and I reached out to more people through Facebook.
A number of comments from friends on my cards which made their days.
Great experience with the site. I can't wait to use it throughout the year for all different occasions.
Out of this world entertainment brought to you at light-speed downloads. I choked up on my wookie creating my own e-card
Just having a fun time with family and friends! Many laughs for all!
I paid for a subscription and it won't let me personalize any of the cards.
I truly enjoyed creating personalized Christmas Greetings and sending them to my family!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

