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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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New Jersey
1 review
0 helpful votes
Follow Ray C.
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Funny, quick and seamless to do but...
December 17, 2016

Quick fun and easy to do, but when I share on Facebook most people don't or won't follow the link to jibjab because it takes them out of facebook and is more of an advertisement for jibjab than something funny I did for their entertainment.

Date of experience: December 15, 2016
Pennsylvania
1 review
0 helpful votes
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Unacceptable
December 17, 2016

Paid for a membership plus paid for videos and upon posting to facebook, the links and videos didn't work. Very disappointed and I haves used this for myself personally, with my business, and for my clients and now it's not working

Date of experience: December 15, 2016
California
1 review
0 helpful votes
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Bad service
December 17, 2016

I already bought membership for one year, why can't I upload my videos? And when I share them there is WAY too much advertisement of JibJab. Plus, people have to go to your website to even just play a video!
Not fun!

Date of experience: December 15, 2016
Virginia
1 review
0 helpful votes
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Love it
December 17, 2016

Sometimes it's real hard to get faces to match up with the heads, but I love making people laugh when they see themselves

Date of experience: December 15, 2016
Australia
1 review
0 helpful votes
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Let me trial
December 17, 2016

I was a little disappointed that I was unable to trial a message before I had to subscribe and it was not clear that I would need to pay 12 months subscription in advance. Also I would have liked to be able to use more characters to enable a longer message to be attached. Other than that the site was easy to use and lots of fun.

Date of experience: December 15, 2016
Virginia
1 review
0 helpful votes
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Great Customer Service.
December 17, 2016

I had to cancel my membership cause I haven't been using it so it didnt make sense in my situation to renew. Doing this was the easiest it's ever been with any site. My issue was resolved in less thenergy 24hrs no questions asked. I love that. I wish all sites could be this easy

Date of experience: December 15, 2016
California
1 review
0 helpful votes
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JibJab is so much fun!
December 17, 2016

I made my family crack up with our JibJab and my condo workers laughed out loud as well. I love all the choices of music and characters. Plus, JibJab is so easy to use. Awesome!

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Membership and card cost
December 17, 2016

Why am I paying a yearly renewable fee if I still have to pay a price for each card I make? Is this just a cash grab? I just paid 18$ and then had to pay another 2$ to make a Christmas card.

Date of experience: December 15, 2016
Oklahoma
1 review
0 helpful votes
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Fun 4 Friends
December 17, 2016

I love making these animated videos and sharing them with friends.

Date of experience: December 15, 2016
RU
1 review
0 helpful votes
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Olga
December 17, 2016

Спасибо за вашу работу! С Рождеством и Новым годом!

Date of experience: December 15, 2016
Ohio
1 review
1 helpful vote
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Jib Jab in Review!
December 17, 2016

Instead of sending X-mas cards this year, I decided to become a member and send out a Funny card to many of our family and friends. The response was overwhelming to say the least. So glad everyone enjoyed our Christmas card from Jib Jab! We received many comments and likes. Loved making other people happy with our viral rendition! Keep up the good work Jib Jab!

Date of experience: December 15, 2016
Utah
1 review
1 helpful vote
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Fun Fun Fun
December 17, 2016

The whole family has giggled together time after time! We even include our pets for extra chuckles!

Date of experience: December 15, 2016
Maryland
1 review
0 helpful votes
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Unhappy with the continuous charges for downloading a copy of each completed video. I wouldn't have paid the membership charges if I knew more charges would be waiting to destroy my enthusiasm after each one.

Date of experience: December 15, 2016
Canada
1 review
1 helpful vote
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Fun
December 17, 2016

It's a fun convenient way to express yourself and reach many people at once

Date of experience: December 15, 2016
Pennsylvania
1 review
1 helpful vote
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Best ever ecards
December 17, 2016

The cards have lifted spirits and made a lot of people smile! What more could you ask for. Thank you.

Date of experience: December 15, 2016
Texas
1 review
1 helpful vote
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Fun and EASY!
December 17, 2016

This was so much fun to create and I like how JibJab photo app make it easy to position faces. So many fun choices and my family loves seeing themselves in the videos!

Date of experience: December 15, 2016
Texas
1 review
2 helpful votes
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The site us not very user friendly.
December 17, 2016

It began with a Jib Jab card I recibed and wanted to create one to send out. Created an account, paid the yearly fee than it would not let me proceed. It would not let me finish the greeting I started and would not let me sign in on any other device. Not very happy at the moment.

Date of experience: December 15, 2016
Texas
1 review
1 helpful vote
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Would like it more if...
December 17, 2016

I do like Jib Jab and the variety of great cards. My reason for giving only 4 stars are 1) I could not figure out how to add a short note to my card after it was created. I don't even know if this is possible but it should be! 2) as a person of colour it would be nice to be able to shade the appendages of the characters (i. E. hands). Surely that's something that the Jib Jab gurus can do. Thanks for letting me provide feedback.

Date of experience: December 15, 2016
Canada
1 review
0 helpful votes
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Fabulous Christmas messages!
December 17, 2016

Have done these cards for the past few years and everyone gets a kick out of them. I love personalizing them with goofy expresssions. Great idea for the holidays.

Date of experience: December 15, 2016
Texas
1 review
0 helpful votes
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Disappointed with trying to sell added stuff after you join

Date of experience: December 15, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA