Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
3 reviews
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Share Review
Report Review

Not at all happy
December 21, 2016

I have asked for a refund, have not seen it on my CC yet. I uploaded pictures and what you turned them into is not even remotely recognizable as my family. Love the idea, the execution was an F for me. Hope to see my refund soon and do re-contact me with better application for sure

Date of experience: December 19, 2016
Florida
2 reviews
0 helpful votes
Follow Karen B.
Unfollow Karen B.
Share Review
Report Review

What a kick!
December 21, 2016

Everyone loved the jibjab video I did. Very funny and easy to do!

Date of experience: December 19, 2016
New York
1 review
0 helpful votes
Follow Donvil C.
Unfollow Donvil C.
Share Review
Report Review

Not enough for paying
December 21, 2016

I purchased this to send out Holiday greetings to my clients, however after purchasing the subscription I learned:

1. They only have 1 download license which prohibits changing the file in any way. This means you can't even edit in your company logo without legal consequences of some sort.
2. They don't provide a corporate option so that we can brand it as a company video with our logo. This is no good, especially since their videos are riddled with JibJab branding everywhere throughout the video.
3. They don't provide an HD download option. I've used other online video generating sites that provide 1080p & 720p at high qualities. They only provide a low quality compressed SD file.

I am not renewing my subscription. It is not worth the money. Someone else who does this right would earn my business.

Date of experience: December 19, 2016
Missouri
1 review
0 helpful votes
Follow Celeste D.
Unfollow Celeste D.
Share Review
Report Review

Crazy funny!
December 21, 2016

It was a little work getting the pictures I wanted downloaded, but once that was done it was very easy. Everyone enjoyed seeing their face on at least one of the holiday episodes. My favorite was the sled race.

Date of experience: December 19, 2016
Arizona
1 review
0 helpful votes
Follow Janice M.
Unfollow Janice M.
Share Review
Report Review

Neither satisfied or dissatisfied
December 21, 2016

Access to photos are limited. We should be able to access all photos.

Date of experience: December 19, 2016
Mary W.
Washington
1 review
0 helpful votes
Follow Mary W.
Unfollow Mary W.
Share Review
Report Review

Ok experience
December 21, 2016

I don't feel the cost for this product is worth it.

Date of experience: December 19, 2016
Pennsylvania
1 review
0 helpful votes
Follow Robert G.
Unfollow Robert G.
Share Review
Report Review

Fun
December 21, 2016

Would have liked to have been able to edit pics once I saw all of them on card!

Date of experience: December 19, 2016
Kansas
1 review
0 helpful votes
Follow Sandybeach K.
Unfollow Sandybeach K.
Share Review
Report Review

Fun experience
December 21, 2016

System is easy to use, a bit confusing on differences between mobile site and fixed internet access. The mobile site does not appear to be able to retrieve stored faces and function is less.

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
Follow Philip P.
Unfollow Philip P.
Share Review
Report Review

When signing up it said that I could try it out the first month for 1.50 but when I went back to look this company charged me $18 for the whole year.

Date of experience: December 19, 2016
Illinois
1 review
0 helpful votes
Follow Dan L.
Unfollow Dan L.
Share Review
Report Review

Dumbfounded
December 21, 2016

I created two jibjabs and downloaded them seconds apart. One rendered almost instantly the other took half the day. I wanted them both for a presentation I was giving and was only able to use one. I understand that I should have downloaded earlier, but I find it hard to believe that they could take that long to render literally seconds apart from one another.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
Follow Heather S.
Unfollow Heather S.
Share Review
Report Review

Won't Work As Advertised
December 21, 2016

I have tried and tried but I cannot my family's images to go into the card and I cannot find where to cancel my subscription.

Date of experience: December 19, 2016
New Jersey
1 review
0 helpful votes
Follow Liz B.
Unfollow Liz B.
Share Review
Report Review

Awesome site!
December 21, 2016

We have had so much fun this Holiday season with Jibjab. First at work and then with family and friends. You have brought so many smiles and laughter to all of us!

Date of experience: December 19, 2016
Georgia
1 review
0 helpful votes
Follow Terri L.
Unfollow Terri L.
Share Review
Report Review

Jib>Jab makes your heart smile.
December 21, 2016

JibJab puts a smile on your heart. And you know it makes every one you send it to smile too.

Date of experience: December 19, 2016
Spain
1 review
0 helpful votes
Follow Peter S.
Unfollow Peter S.
Share Review
Report Review

Slow
December 21, 2016

Slow and cumbersome, not easy to use, pictures you can't use the photo library, not customer friendly,
When you payed the fee of using JibJab and try to download just the app, why asking additional fee for the app to use at iTunes? Ridiculous
Why just not put your number or password in?

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
Follow Jennifer L.
Unfollow Jennifer L.
Share Review
Report Review

Macareindeer Christmas Card
December 21, 2016

It was fun, easy and have had so many laughs! Many good comments from friends and family!

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
Follow Melissa S.
Unfollow Melissa S.
Share Review
Report Review

If I want to renew each year I will, the immediate auto setup is wrong and a pain to have to cancel! And the service is expensive!

Date of experience: December 19, 2016
Washington
1 review
0 helpful votes
Follow Sue R.
Unfollow Sue R.
Share Review
Report Review

Great fun
December 21, 2016

Although there is a cost now, it's well worth it as you can use it over and over again.

Date of experience: December 19, 2016
Pennsylvania
1 review
0 helpful votes
Follow Julie G.
Unfollow Julie G.
Share Review
Report Review

So fun... worth it!
December 21, 2016

Easy to use, your pics don't need to be perfect for still-great results and there is an ability to adjust as per the app...

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
Follow Sharon R.
Unfollow Sharon R.
Share Review
Report Review

A fun time
December 21, 2016

It's always a fun time when making a card to send. I luv the replies I get from family and friends.

Date of experience: December 19, 2016
Ohio
1 review
0 helpful votes
Follow William L.
Unfollow William L.
Share Review
Report Review

Sooo fun!
December 21, 2016

The ease of uploading pics, framing them and inserting into the characters couldn't be easier! There is a great variety of videos (only thing I have tried so far) and they are clever and fun. I do wish there were some that accommodated 6 characters as I have five siblings and could not find a video that would include us all. Overall, a great site and not too pricey. Highly recommended.

Date of experience: December 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA