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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have asked for a refund, have not seen it on my CC yet. I uploaded pictures and what you turned them into is not even remotely recognizable as my family. Love the idea, the execution was an F for me. Hope to see my refund soon and do re-contact me with better application for sure
I purchased this to send out Holiday greetings to my clients, however after purchasing the subscription I learned:
1. They only have 1 download license which prohibits changing the file in any way. This means you can't even edit in your company logo without legal consequences of some sort.
2. They don't provide a corporate option so that we can brand it as a company video with our logo. This is no good, especially since their videos are riddled with JibJab branding everywhere throughout the video.
3. They don't provide an HD download option. I've used other online video generating sites that provide 1080p & 720p at high qualities. They only provide a low quality compressed SD file.
I am not renewing my subscription. It is not worth the money. Someone else who does this right would earn my business.
It was a little work getting the pictures I wanted downloaded, but once that was done it was very easy. Everyone enjoyed seeing their face on at least one of the holiday episodes. My favorite was the sled race.
Access to photos are limited. We should be able to access all photos.
I don't feel the cost for this product is worth it.
System is easy to use, a bit confusing on differences between mobile site and fixed internet access. The mobile site does not appear to be able to retrieve stored faces and function is less.
When signing up it said that I could try it out the first month for 1.50 but when I went back to look this company charged me $18 for the whole year.
I created two jibjabs and downloaded them seconds apart. One rendered almost instantly the other took half the day. I wanted them both for a presentation I was giving and was only able to use one. I understand that I should have downloaded earlier, but I find it hard to believe that they could take that long to render literally seconds apart from one another.
I have tried and tried but I cannot my family's images to go into the card and I cannot find where to cancel my subscription.
We have had so much fun this Holiday season with Jibjab. First at work and then with family and friends. You have brought so many smiles and laughter to all of us!
JibJab puts a smile on your heart. And you know it makes every one you send it to smile too.
Slow and cumbersome, not easy to use, pictures you can't use the photo library, not customer friendly,
When you payed the fee of using JibJab and try to download just the app, why asking additional fee for the app to use at iTunes? Ridiculous
Why just not put your number or password in?
It was fun, easy and have had so many laughs! Many good comments from friends and family!
If I want to renew each year I will, the immediate auto setup is wrong and a pain to have to cancel! And the service is expensive!
Easy to use, your pics don't need to be perfect for still-great results and there is an ability to adjust as per the app...
It's always a fun time when making a card to send. I luv the replies I get from family and friends.
The ease of uploading pics, framing them and inserting into the characters couldn't be easier! There is a great variety of videos (only thing I have tried so far) and they are clever and fun. I do wish there were some that accommodated 6 characters as I have five siblings and could not find a video that would include us all. Overall, a great site and not too pricey. Highly recommended.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

