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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Kansas
1 review
0 helpful votes
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AWESOME!
December 21, 2016

Easy to collect pictures and add. Love the songs and dances offered. So much fun to make and send!

Date of experience: December 19, 2016
New Jersey
1 review
0 helpful votes
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Mostly great
December 21, 2016

It would be nice to see a short preview of the video before I make it.

Date of experience: December 19, 2016
California
1 review
0 helpful votes
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Not as funny as before
December 21, 2016

The script is not as funny as before BUT the setting up is much easier than before. So it evens out.

Date of experience: December 19, 2016
Mexico
1 review
0 helpful votes
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Too expensive
December 21, 2016

My english is not so good, but i can try, when i paid the service the publicity said 1.5 USD per month but when you did the charge to my credit card, you charged the year complete, i thought you have only charged a month.

I´m really desappointed

Date of experience: December 19, 2016
Washington
1 review
0 helpful votes
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Add more versatility to user options
December 21, 2016

Should be able to add your own text messages

Should be able to reduce multiple people down to a single person

Date of experience: December 19, 2016
New Jersey
1 review
0 helpful votes
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Absolutely fin
December 21, 2016

I have been very entertainedgepark with jib jab. So much fun. What do I win?

Date of experience: December 19, 2016
Colorado
1 review
0 helpful votes
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Fun, funny and entertaining!
December 21, 2016

I have had numerous laughs with family and friends. Well worth the meager cost!

Date of experience: December 19, 2016
Nevada
1 review
0 helpful votes
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Jibjab Christmas
December 21, 2016

I made three different Jibjab Christmas videos and put them on Facebook. I loved that it was so easy to do and took very little time out of my day. Plus, it was lots of fun!

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
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Searching is bad
December 21, 2016

Tried to search for static egreeting "cards" rather than video but only videos came up for Holiday cards.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Mostly satisfided
December 21, 2016

Quite satisfied, I will not give 5 stars because you have to pay another $2USD to download each video we make.:-(

Date of experience: December 19, 2016
New Jersey
1 review
0 helpful votes
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Easy to use and always fun!
December 21, 2016

Love using jib jab it is so easy to use and makes fun videos you never get tired of watching

Date of experience: December 19, 2016
New Zealand
1 review
0 helpful votes
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Great fun and a good laugh
December 21, 2016

Really had some fun. I would keep account & I know more people would use it if was much cheaper

Date of experience: December 19, 2016
California
1 review
0 helpful votes
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Confused
December 21, 2016

Perhaps this old dog is not to high tech savvy to figure out how to navigate thru JibJab site.
Was able to set up 2 ecards; however, am not totally happy with the site and will not continue with my membership after the first month's payment.
Have to say the site is unique.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Overall very good
December 21, 2016

Nice and easy, no problems emailing it, The only thing I do not like is that there are not too many 'family' choices - lot a bit too vulgar.

Date of experience: December 19, 2016
Spain
1 review
0 helpful votes
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It's not what I expected
December 21, 2016

I thought that paying the 18 dollars would enter the record and be able to send and only let me watch them, I do not like it and I wish they would give me back the money, I was greatly disappointed

Date of experience: December 19, 2016
Minnesota
2 reviews
0 helpful votes
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Unworkable
December 21, 2016

Perhaps it is my computer, but for whatever reason, I could not get the app to work.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
Follow Trevor O.
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Hi Jib Jab,

I initially loved your site and all the fun things you could do... now I have two requests:

1) Please add more new content, specifically holiday videos. I am on the verge of searching out a new holiday card provider for next year as my friends, co-workers and clients would like to see new content as much as I would. FYI - I would be willing to pay more for this new (maybe premium?) content.

2) Please allow me to edit heads the way we used to be able to a few years back - specifically, let me adjust the cut out around a head to fit the different shaped heads we all have. I'm sure there are some out there that like the simpler way of adding the head but for some people, it leaves a lot of space around the jaw or cuts off their forhead in an unflattering way. Perhaps there could be an add'l option for those of us who would like a more refined head!

Thanks in advance!

Date of experience: December 19, 2016
Washington
1 review
0 helpful votes
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Friends are laughing around the world
December 21, 2016

We sent our Christmas video card to dozens of friends and family around the world and many say it is the best card they ever received. They watch it several times over and over and laugh and laugh and laugh. Thank you!

Date of experience: December 19, 2016
New Jersey
1 review
0 helpful votes
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Rip Off...
December 21, 2016

After you pay the $18 for a full year of this service, you will need to pay again to save the videos to your computer or device after you create them.

Date of experience: December 19, 2016
Kansas
1 review
0 helpful votes
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So much fun
December 21, 2016

For $18.00 a year, it's the cheapest entertainment and fun that I have ever had.

Date of experience: December 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA