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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It would be nice to see a short preview of the video before I make it.
The script is not as funny as before BUT the setting up is much easier than before. So it evens out.
My english is not so good, but i can try, when i paid the service the publicity said 1.5 USD per month but when you did the charge to my credit card, you charged the year complete, i thought you have only charged a month.
I´m really desappointed
Should be able to add your own text messages
Should be able to reduce multiple people down to a single person
I have been very entertainedgepark with jib jab. So much fun. What do I win?
I have had numerous laughs with family and friends. Well worth the meager cost!
I made three different Jibjab Christmas videos and put them on Facebook. I loved that it was so easy to do and took very little time out of my day. Plus, it was lots of fun!
Tried to search for static egreeting "cards" rather than video but only videos came up for Holiday cards.
Quite satisfied, I will not give 5 stars because you have to pay another $2USD to download each video we make.:-(
Love using jib jab it is so easy to use and makes fun videos you never get tired of watching
Really had some fun. I would keep account & I know more people would use it if was much cheaper
Perhaps this old dog is not to high tech savvy to figure out how to navigate thru JibJab site.
Was able to set up 2 ecards; however, am not totally happy with the site and will not continue with my membership after the first month's payment.
Have to say the site is unique.
Nice and easy, no problems emailing it, The only thing I do not like is that there are not too many 'family' choices - lot a bit too vulgar.
I thought that paying the 18 dollars would enter the record and be able to send and only let me watch them, I do not like it and I wish they would give me back the money, I was greatly disappointed
Perhaps it is my computer, but for whatever reason, I could not get the app to work.
Hi Jib Jab,
I initially loved your site and all the fun things you could do... now I have two requests:
1) Please add more new content, specifically holiday videos. I am on the verge of searching out a new holiday card provider for next year as my friends, co-workers and clients would like to see new content as much as I would. FYI - I would be willing to pay more for this new (maybe premium?) content.
2) Please allow me to edit heads the way we used to be able to a few years back - specifically, let me adjust the cut out around a head to fit the different shaped heads we all have. I'm sure there are some out there that like the simpler way of adding the head but for some people, it leaves a lot of space around the jaw or cuts off their forhead in an unflattering way. Perhaps there could be an add'l option for those of us who would like a more refined head!
Thanks in advance!
We sent our Christmas video card to dozens of friends and family around the world and many say it is the best card they ever received. They watch it several times over and over and laugh and laugh and laugh. Thank you!
After you pay the $18 for a full year of this service, you will need to pay again to save the videos to your computer or device after you create them.
For $18.00 a year, it's the cheapest entertainment and fun that I have ever had.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

