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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Ohio
2 reviews
0 helpful votes
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Christmas Elves
December 22, 2016

I brought a lot of smiles with my JibJab Family video. JibJab is a lot of fun!

Date of experience: December 19, 2016
Utah
1 review
0 helpful votes
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2017 Disappointment
December 21, 2016

We were very disappointed in this year's new Jib Jab videos. In the past all the videos have been very entertaining and hilarious. Not so this year.
We used Jib Jab videos from past years.
You must have lost someone with an imagination?
Looking for new and better next year!

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Very pleased!
December 21, 2016

I totally loved the experience as did my friends and family!

Date of experience: December 19, 2016
New York
1 review
0 helpful votes
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J. J. Review
December 21, 2016

I created several Christmas Cards that were used as morale boosters for our staff meeting. They were a big hit. I did have a little difficulty understanding how to draw the character's mouths based on the diagram. However, once I understood the model, all went well.

Date of experience: December 19, 2016
GB
1 review
0 helpful votes
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Rip off
December 21, 2016

I did not wish to pay an $18 subscription fee.
I was trying to post on my Facebook

Date of experience: December 19, 2016
Maryland
1 review
0 helpful votes
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Very funny cards
December 21, 2016

The birthday card I chose to send was very, very funny. The opera singer was ridiculous and I especially liked the explosion and his black face at the end.

Date of experience: December 19, 2016
Indiana
1 review
0 helpful votes
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Revenue Cycle Services
December 21, 2016

We use this to celebrate our staff's birthdays who work off-site. Everyone whom I've sent one love it. My issue is some of them aren't appropriate for work folks. Maybe I'm looking in the wrong place. The ones that are a little tame are also a little lame. But, all in all like these allot!

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Movie not sent
December 21, 2016

You said you would send me a copy to keep and I never received it

Date of experience: December 19, 2016
Kentucky
1 review
0 helpful votes
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Too much fun
December 21, 2016

I've did these on jib jab a couple of times. It's fun to have sense of humor about ones self!

Date of experience: December 19, 2016
Missouri
1 review
0 helpful votes
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Great
December 21, 2016

Love it, its fun and entertaining, just need more, more more.

Date of experience: December 19, 2016
Colorado
1 review
0 helpful votes
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Such Fun!
December 21, 2016

Had a little trouble learning how to move photos from my computer to the heads. Web-cam option is great when you have the folks with you.

Date of experience: December 19, 2016
Virginia
1 review
0 helpful votes
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I created two Feliz Navidad cards and tried to create another and the card would not play... If I manually fast forwarded the card I could see the new faces I uploaded but the card did not play even when I sent it via email

Date of experience: December 19, 2016
Colorado
1 review
0 helpful votes
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Jib jab
December 21, 2016

I sent Christmas cards but, was unable to type any greetings did I miss a step or is that how they go.

Date of experience: December 19, 2016
Australia
1 review
0 helpful votes
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Basic
December 21, 2016

Not as good as it used to be, becoming outdated- make something different &abetted- develop?
Used to be able to do face cutouts around ears which looked better. More basic now. Why?
Sharing process a bit klunky. Photo importing slow and klunky too.

Date of experience: December 19, 2016
North Carolina
1 review
0 helpful votes
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Fun and easy
December 21, 2016

Great way to send holiday greetings to friends and family! Inexpensive and lots of different greetings to choose from. Good for birthdays all year long too.
Saves lots of money on cards and postage! And it can be very personalized!

Date of experience: December 19, 2016
Minnesota
1 review
0 helpful votes
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Not what I thought
December 21, 2016

I had went on to specifically send a card to a co-worker for her birthday. From the way that the site read, it looked like I could get this for $1.50 a month, so I signed up for a month. When I completed the transaction, there was no place to note the total bill would be for a year subscription through this way (I did see that as what I thought was an option if you chose, not that this is what would be done.)
I was very happy to find out that Jib Jab did and was able to refund my money and subscription. I checked with my coworker and she never even got the ecard either, so I am unsure what happened to that too.

Date of experience: December 19, 2016
Florida
1 review
0 helpful votes
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SUCH FUN FOR RECIPIENTS -- EASY TO USE
December 21, 2016

I've sent several in the past couple of days and have more ready to go out before Christmas --- look forward to celebrating all kinds of holidays/birthdays/etc. With my family & friends.

Date of experience: December 19, 2016
Texas
1 review
0 helpful votes
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Christmas Party
December 21, 2016

Used several of the videos in a Church Christmas Party featuring the Church Staff. Everyone loved it, including the staff!

Date of experience: December 19, 2016
District of Columbia
2 reviews
0 helpful votes
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JibJab never reached any recipients
December 21, 2016

I have used JibJab before and never had a problem. This time, I completed the animation and sent it to a handful of people. I got a confirmation that the JibJab was sent (fur days ago) but no one has received it.

Date of experience: December 19, 2016
Tennessee
3 reviews
0 helpful votes
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Loved the video
December 21, 2016

The video was great, all the characters were overjoyed with the video. It was a bit difficult to put the faces in the video. But, after they were in, it was fun and games aplenty! I'll be adding more videos in the future.

Date of experience: December 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA