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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I brought a lot of smiles with my JibJab Family video. JibJab is a lot of fun!
We were very disappointed in this year's new Jib Jab videos. In the past all the videos have been very entertaining and hilarious. Not so this year.
We used Jib Jab videos from past years.
You must have lost someone with an imagination?
Looking for new and better next year!
I created several Christmas Cards that were used as morale boosters for our staff meeting. They were a big hit. I did have a little difficulty understanding how to draw the character's mouths based on the diagram. However, once I understood the model, all went well.
The birthday card I chose to send was very, very funny. The opera singer was ridiculous and I especially liked the explosion and his black face at the end.
We use this to celebrate our staff's birthdays who work off-site. Everyone whom I've sent one love it. My issue is some of them aren't appropriate for work folks. Maybe I'm looking in the wrong place. The ones that are a little tame are also a little lame. But, all in all like these allot!
I've did these on jib jab a couple of times. It's fun to have sense of humor about ones self!
Had a little trouble learning how to move photos from my computer to the heads. Web-cam option is great when you have the folks with you.
I created two Feliz Navidad cards and tried to create another and the card would not play... If I manually fast forwarded the card I could see the new faces I uploaded but the card did not play even when I sent it via email
I sent Christmas cards but, was unable to type any greetings did I miss a step or is that how they go.
Not as good as it used to be, becoming outdated- make something different &abetted- develop?
Used to be able to do face cutouts around ears which looked better. More basic now. Why?
Sharing process a bit klunky. Photo importing slow and klunky too.
Great way to send holiday greetings to friends and family! Inexpensive and lots of different greetings to choose from. Good for birthdays all year long too.
Saves lots of money on cards and postage! And it can be very personalized!
I had went on to specifically send a card to a co-worker for her birthday. From the way that the site read, it looked like I could get this for $1.50 a month, so I signed up for a month. When I completed the transaction, there was no place to note the total bill would be for a year subscription through this way (I did see that as what I thought was an option if you chose, not that this is what would be done.)
I was very happy to find out that Jib Jab did and was able to refund my money and subscription. I checked with my coworker and she never even got the ecard either, so I am unsure what happened to that too.
I've sent several in the past couple of days and have more ready to go out before Christmas --- look forward to celebrating all kinds of holidays/birthdays/etc. With my family & friends.
Used several of the videos in a Church Christmas Party featuring the Church Staff. Everyone loved it, including the staff!
I have used JibJab before and never had a problem. This time, I completed the animation and sent it to a handful of people. I got a confirmation that the JibJab was sent (fur days ago) but no one has received it.
The video was great, all the characters were overjoyed with the video. It was a bit difficult to put the faces in the video. But, after they were in, it was fun and games aplenty! I'll be adding more videos in the future.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

