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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Feel completely ripped off. Purchased what I was led to believe one Ecard for the price of £1.50 but turns out I paid £18! And had an automatic yearly renewal set up. This was very misleading and a complete con.
Not a happy customer will not be recommending this to anyone.
Overall I found that the available videos, movie's also the ecards for each catagory don't really have much variety to choose from sorry I just had higher expectations
Disappointed that the forwarded video has so much of your advertising with it
Video has small breaks on my mobile phone, but it might be the JibJab video, or may be it is my Huawei P8 lite phone.?
I made several attempts to cancel shortly after I made the one cartoon. I misread the agreement thinkingI would be paying for one cartoon. Did not have any idea I would have $18 charged for a full year in advance. The site would not let me cancel until after the $18 first year was funded. Then and only then could Icancelfuture recurring charges. A lot of money for one cartoon!
I love this! I made cards for my grandkids and they loved them. Very fun!
I have been a jib jab member since 2008.
Last year for a reason I could not explain initially, my credit card was dropped off the system.
I tried re-instating it but with no luck.
The reason was that after all the $12 subscription had increased by a huge 50%, thus becoming $18.
Since I have kind of a "tradition" making a video every year and sending it to the people I love, I had to pay the new-increased subscription in order to be able to do that.
I am outraged with this unreasonable increase, after all the site doesn't get any new, fresh e-video cards, so what's the point of raising the prices?
Its over all fun, easy to use. Good variety of cards for different events.
Loved the video you designed and fit my family perfectly!
Assembling the head shots and building the card were so much fun! And, showing it to friends and family and watching them laugh and enjoy it was even better!
Having been away from my G Kids now for 4 months and being able to put them in your cards has been unbelievable I really appreciate your program...
Your shape dimensions for the size of the head are too small and narrow. Almost all of my faces barely show both eyes and the mouth. The eye line is way too low and the mouth movement part at the bottom is unnecessary. I prefer previous years face shape and videos as well.
I am very disappointed with the face shape size, as it makes the faces look too zoomed and doesn't show the full face.
I subscribed a few days ago and I am already sorry that I did. I have tried to create at least 5 or 6 videos since then and have not been successful. Each time I add a picture it never come up in the space for the pic. I have gotten so frustrated since it keeps happening time after time with different pictures I just give up. What a waste of money.
I set the calendar to send a birthday message on a specific day, and it did not send.
After paying the $18. To join the site I was extremely shocked to learn that each jib jab was another $2.00.
If I had not used the site as I did I would have requested an immediate refund. Consider the $2.00 per jib jab a total ripoff.
Lots of fun doing the video but could not publicly post it?
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

