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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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GB
1 review
0 helpful votes
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Rip off
December 22, 2016

Feel completely ripped off. Purchased what I was led to believe one Ecard for the price of £1.50 but turns out I paid £18! And had an automatic yearly renewal set up. This was very misleading and a complete con.
Not a happy customer will not be recommending this to anyone.

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Needs updates not enough variety
December 22, 2016

Overall I found that the available videos, movie's also the ecards for each catagory don't really have much variety to choose from sorry I just had higher expectations

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Disapointment
December 22, 2016

Disappointed that the forwarded video has so much of your advertising with it

Date of experience: December 20, 2016
Denmark
1 review
0 helpful votes
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Fine on my PC
December 22, 2016

Video has small breaks on my mobile phone, but it might be the JibJab video, or may be it is my Huawei P8 lite phone.?

Date of experience: December 20, 2016
South Carolina
1 review
0 helpful votes
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Scam
December 22, 2016

I made several attempts to cancel shortly after I made the one cartoon. I misread the agreement thinkingI would be paying for one cartoon. Did not have any idea I would have $18 charged for a full year in advance. The site would not let me cancel until after the $18 first year was funded. Then and only then could Icancelfuture recurring charges. A lot of money for one cartoon!

Date of experience: December 20, 2016
Italy
1 review
0 helpful votes
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Pessimo
December 22, 2016

Non c'è possibilità di anteprima e non carica più le foto. È lento e i video poco attinenti ai temi. Mi avete rubato 18 $.

Date of experience: December 20, 2016
Wisconsin
1 review
0 helpful votes
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Lots of laughs
December 22, 2016

I love this! I made cards for my grandkids and they loved them. Very fun!

Date of experience: December 20, 2016
Saudi Arabia
1 review
0 helpful votes
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Unreasonable increase in subscription
December 22, 2016

I have been a jib jab member since 2008.
Last year for a reason I could not explain initially, my credit card was dropped off the system.
I tried re-instating it but with no luck.
The reason was that after all the $12 subscription had increased by a huge 50%, thus becoming $18.
Since I have kind of a "tradition" making a video every year and sending it to the people I love, I had to pay the new-increased subscription in order to be able to do that.
I am outraged with this unreasonable increase, after all the site doesn't get any new, fresh e-video cards, so what's the point of raising the prices?

Date of experience: December 19, 2016
Kentucky
1 review
0 helpful votes
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Downloads
December 22, 2016

I should Not have to pay to download the clips I make. I pay to use the site and saving the clips should be a part of it!

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
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Fun
December 22, 2016

A fun site to be silly are serious worth your money.

Date of experience: December 19, 2016
Oregon
1 review
0 helpful votes
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Hilarious
December 22, 2016

Its over all fun, easy to use. Good variety of cards for different events.

Date of experience: December 19, 2016
New York
1 review
0 helpful votes
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You made us Laugh out loud!
December 22, 2016

Loved the video you designed and fit my family perfectly!

Date of experience: December 19, 2016
Texas
2 reviews
0 helpful votes
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JibJab card makes me smile
December 22, 2016

Assembling the head shots and building the card were so much fun! And, showing it to friends and family and watching them laugh and enjoy it was even better!

Date of experience: December 19, 2016
Australia
1 review
0 helpful votes
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Fantastic Blast
December 22, 2016

Having been away from my G Kids now for 4 months and being able to put them in your cards has been unbelievable I really appreciate your program...

Date of experience: December 19, 2016
KR
1 review
0 helpful votes
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Face Size Issues
December 22, 2016

Your shape dimensions for the size of the head are too small and narrow. Almost all of my faces barely show both eyes and the mouth. The eye line is way too low and the mouth movement part at the bottom is unnecessary. I prefer previous years face shape and videos as well.

I am very disappointed with the face shape size, as it makes the faces look too zoomed and doesn't show the full face.

Date of experience: December 19, 2016
Florida
1 review
0 helpful votes
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Never able to JIB-JAB!
December 22, 2016

I subscribed a few days ago and I am already sorry that I did. I have tried to create at least 5 or 6 videos since then and have not been successful. Each time I add a picture it never come up in the space for the pic. I have gotten so frustrated since it keeps happening time after time with different pictures I just give up. What a waste of money.

Date of experience: December 19, 2016
Canada
2 reviews
0 helpful votes
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Video did not sent
December 22, 2016

I set the calendar to send a birthday message on a specific day, and it did not send.

Date of experience: December 19, 2016
Nebraska
1 review
0 helpful votes
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Too costly
December 22, 2016

After paying the $18. To join the site I was extremely shocked to learn that each jib jab was another $2.00.

If I had not used the site as I did I would have requested an immediate refund. Consider the $2.00 per jib jab a total ripoff.

Date of experience: December 19, 2016
Canada
1 review
0 helpful votes
Follow Gloria C.
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Lots of fun doing the video but could not publicly post it?

Date of experience: December 19, 2016
Virginia
1 review
0 helpful votes
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Great idea!
December 22, 2016

Very easy to design! So funny! Can't wait to start another one.

Date of experience: December 19, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA