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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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What fun Jib Jab is. We get so many laughs while watching our cartoon figures do their amazing antics. The grandkids love seeing themselves. Thank you for all the fun times!
I had a lot of fun pranking family members and creating lots of hilarious moments with jib jab.
JibJab responded to my problem in one day. I had a subscription I couldn't afford this year, and they stopped the subscription and credited my account. I will use them in the future. JibJab is so much fun, I will be using them again.
I paid for a one year subscription. I was shocked when I tried to save my video and was told I had to pay an additional fee for every video. That sucks. "Subscription" is misleading and I'd like my money back, please.
I could not access all my heads & had to delete some to make different cards.
JibJab can be fun, but watch out for hidden cost. If you want to download a JibJab, it is $2.00 that is in addition to the subscription cost!
Having a ball with friends and family, have not laughed so hard in years and everyone takes it in good fun. So easy to use and get onto Facebook so quick. Well worth it and more fun to be had.
These are a lot of fun! Adding your family and friends in to them usually gets them laughing. I'd like to see more new content though.
What a great service. I have never managed to get a Christmas card out to everyone on my list and this year I sent an amazing one through Jibjab. Yeah!
Happy with the service.
Pricing OK
Movie should be convertible to less MB, too large to email personally
Resolution needs to lift to meet today's standards
Thanks for making our Xmas that more special
Great comeback reports from the people I sent them too and want information of the jibJab site...
Quickly and kindly corrected my concern. Thank you!
Im not very technically savvy and couldn't believe I could put the video together. I really did not want to spend $18. Would be nice if there was a 1 time video option of like $5. But my family did enjoy it
I've had so much fun with this site, making cards and video's... it's hilarious!
I loved using the free jib jab but found I had been charged a fee after a year or so!
I probably didn't see the fine print about being charged, but I contacted jib jab and asked for a refund and very promptly received a reply and a refund!
Great service Thankyou!
Sent Jib Jab to friends and family and only great and positive remarks. So glad I joined this experience. It makes a day pleasant for myself and others.
Love the jib jab cards starring family member faces. However they don't have much variety. My biggest complaint is the price. Wish I could just do a one month membership during holidays. Also, don't pay the extra money to "download" a card. You cannot do a hard download- it just takes you to an independent internet link- not much different from the regular way of sending. Therefore, there's no way to embed in an email or text.
Fun cards, but no directions about how to access stored photos or to smile with lips shut on the selfies. We know what we're doing now but it much longer than it should.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

