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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Colorado
1 review
0 helpful votes
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Fun. Fun. Fun
December 23, 2016

What fun Jib Jab is. We get so many laughs while watching our cartoon figures do their amazing antics. The grandkids love seeing themselves. Thank you for all the fun times!

Date of experience: December 20, 2016
New York
1 review
0 helpful votes
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Loads of fun
December 23, 2016

I had a lot of fun pranking family members and creating lots of hilarious moments with jib jab.

Date of experience: December 20, 2016
North Carolina
1 review
0 helpful votes
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Love JibJab
December 23, 2016

JibJab responded to my problem in one day. I had a subscription I couldn't afford this year, and they stopped the subscription and credited my account. I will use them in the future. JibJab is so much fun, I will be using them again.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Additional Charge to Save Video!
December 23, 2016

I paid for a one year subscription. I was shocked when I tried to save my video and was told I had to pay an additional fee for every video. That sucks. "Subscription" is misleading and I'd like my money back, please.

Date of experience: December 20, 2016
Texas
2 reviews
0 helpful votes
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Not as good as it used to be.
December 23, 2016

I could not access all my heads & had to delete some to make different cards.

Date of experience: December 20, 2016
District of Columbia
1 review
0 helpful votes
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JibJab can be fun, but watch out for hidden cost. If you want to download a JibJab, it is $2.00 that is in addition to the subscription cost!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Laugh Hard
December 23, 2016

Having a ball with friends and family, have not laughed so hard in years and everyone takes it in good fun. So easy to use and get onto Facebook so quick. Well worth it and more fun to be had.

Date of experience: December 20, 2016
Canada
1 review
0 helpful votes
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Fun to share with family and friends
December 23, 2016

These are a lot of fun! Adding your family and friends in to them usually gets them laughing. I'd like to see more new content though.

Date of experience: December 20, 2016
Canada
1 review
0 helpful votes
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Super Awesome
December 22, 2016

What a great service. I have never managed to get a Christmas card out to everyone on my list and this year I sent an amazing one through Jibjab. Yeah!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Xmas
December 22, 2016

Happy with the service.
Pricing OK
Movie should be convertible to less MB, too large to email personally
Resolution needs to lift to meet today's standards
Thanks for making our Xmas that more special

Date of experience: December 20, 2016
Ireland
1 review
0 helpful votes
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Great comeback reports from the people I sent them too and want information of the jibJab site...

Date of experience: December 20, 2016
Virginia
1 review
0 helpful votes
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Fantastic and prompt customer service
December 22, 2016

Quickly and kindly corrected my concern. Thank you!

Date of experience: December 20, 2016
Arizona
1 review
0 helpful votes
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Pretty easy to manuever
December 22, 2016

Im not very technically savvy and couldn't believe I could put the video together. I really did not want to spend $18. Would be nice if there was a 1 time video option of like $5. But my family did enjoy it

Date of experience: December 20, 2016
South Dakota
1 review
0 helpful votes
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Loving me some jibjab!
December 22, 2016

I've had so much fun with this site, making cards and video's... it's hilarious!

Date of experience: December 20, 2016
Australia
1 review
0 helpful votes
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Satisfied customer!
December 22, 2016

I loved using the free jib jab but found I had been charged a fee after a year or so!
I probably didn't see the fine print about being charged, but I contacted jib jab and asked for a refund and very promptly received a reply and a refund!
Great service Thankyou!

Date of experience: December 20, 2016
Indiana
2 reviews
0 helpful votes
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Sheer enjoyment!
December 22, 2016

Sent Jib Jab to friends and family and only great and positive remarks. So glad I joined this experience. It makes a day pleasant for myself and others.

Date of experience: December 20, 2016
Missouri
1 review
0 helpful votes
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Jib Jab fun
December 22, 2016

This is great. I finally mastered placement of heads.

Date of experience: December 20, 2016
Texas
2 reviews
0 helpful votes
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Great concept but financial rip off
December 22, 2016

Love the jib jab cards starring family member faces. However they don't have much variety. My biggest complaint is the price. Wish I could just do a one month membership during holidays. Also, don't pay the extra money to "download" a card. You cannot do a hard download- it just takes you to an independent internet link- not much different from the regular way of sending. Therefore, there's no way to embed in an email or text.

Date of experience: December 20, 2016
Illinois
1 review
0 helpful votes
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Hard to figure out
December 22, 2016

Fun cards, but no directions about how to access stored photos or to smile with lips shut on the selfies. We know what we're doing now but it much longer than it should.

Date of experience: December 20, 2016
California
1 review
0 helpful votes
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Not as easy as it looks
December 22, 2016

Having difficulty aligning mouth with your template.

Date of experience: December 20, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA