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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I put together a card pretty easily, but it was only delivered to one of 9 recipients
After having received a JibJab I decided to make some myself. Family and friends have had a lot of fun viewing them. However, my sister could only see the one I exclusively made for her. It did not work on any computer or phone. We do not know what went wrong but I will find out of the problem, I recon.
My 5 year old Grandson and I spent all day making videos with all combinations of family and dogs. We laughed all day together watching the videos and showing them to family. But most importantly we spent all Christmas day working together making memories that we will have for a lifetime. Thanks JibJab
Found it very easy to create a video which was excellent quality.
When I paid the suscription I thought I could download the videos and I can't then when I found the link to download it, It says I have to pay more...
Giving and making these videos are a fun experience.
Difficulty in starting a new card with existing photos.
Making and sending the videos was a lot of fun and lots of laughs. With so much stress in our lives, it was great to have something that cost so little and provided such glee!
Used jibjab successfully for a couple of years then forgot I had it. When the next payment went out I cancelled it and the support team gave me an instant refund with no quibbles. Thanks Jibjab, Good service.
Everytime I wanted to share my jibjab, it would cost me money. I thought I was paying a nominal fee, but I ended up with another fee.
Easy to use and lots of fun. The children found the videos hilarious! It would have been good to know how much it was before going ahead and making the first video but I guess that's how they sell it.
We had a lot of fun with our teenage grandchildren aged 14 to 17
Your services are very poor and I faced always facing from your side. Please see below details-
1. Always failed recharge/bill payments
2.Not refund customer money
3. More time send mail but not resolved issue
4. Always stolen customer Cashback money
5. Product is duplicate & bad quality
6. Customer care services are very-2 poor
7. I am very old customer but i am facing maximum time problem.
8.Not satisfied reply from your side
9. Auto deduct money in Paytm Wallet
10. Connect bad seller in Paytm
NO 1 WORREST AND FRAUD SITE
Very Very... Bad Site totally fraud and failure or procees of recharge no one coupon add totally fraud site pls don't use thi
I do not want to have a membership and I want a refund ASAP. Did not realize what I was doing when I did it. I am a 72 year old woman and I DO NOT WANT IT OR ANY MORE EMAILS AND A REFUND!
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members