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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Great fun!
December 25, 2016

I had a lot of fun making my video with my daughters. My whole family loved it. Was a fun way to wish everyone a Merry Christmas. Thanks.

Date of experience: December 23, 2016
Minnesota
3 reviews
0 helpful votes
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Slight Issue
December 25, 2016

My over all experience with JibJab is great however, there was a glitch with the one I posted on Facebook of the Rock-in-Roll Christmas Card. You could see the actual person (his face) performing in the video so my posted face of my friend was off center. It was still funny though.

Date of experience: December 23, 2016
Canada
1 review
0 helpful votes
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Most Excellent!
December 25, 2016

Very user friendly. Wish there was even more of a variety of themes, music videos, etc. overall its a great app!

Date of experience: December 23, 2016
South Carolina
1 review
0 helpful votes
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I had some issues for my account and contacted the team. I was very impressed with how quickly it was taken care of and with a friendly attitude.

Date of experience: December 23, 2016
Oregon
1 review
0 helpful votes
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Great videos
December 25, 2016

It was pretty easy to set up account. At first I had problems putting in the faces but once I figured it out it was a breeze. I know I'll be doing more of these in the future.

Date of experience: December 23, 2016
Alabama
1 review
0 helpful votes
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Happy Client
December 25, 2016

I used JibJab a lot for a while & it was really fun. But as life changes I really did not use it much. So I didn't even think about the auto renewal, but when it came I just emailed JibJab, no questions or issues, it was simply refunded. I appreciate the way I was treated. If in the future I want to use them again, I will not hesitate to do so!

Date of experience: December 23, 2016
Michigan
1 review
0 helpful votes
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JibJab Sledding
December 25, 2016

Very easy to figure out! Everyone loved it! Will continue to use.

Date of experience: December 23, 2016
Florida
1 review
0 helpful votes
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Super fun to use!
December 25, 2016

I loved JibJab ever since I found them. It's really fun to get involved with my family using their videos and really affordable as well! It's a very easy to use product and entertaining to watch. I love to see what new cards JibJab has to customize when I go on their site. I highly recommend and great to share with friends. It's also a much better way to send family cards out to people.

Date of experience: December 22, 2016
Illinois
1 review
0 helpful votes
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Inactive Account
December 25, 2016

Worked with Heather from jib jab customer service on a charge from 2015 that was added to my account. Heather responded to my emails fast and polite. She gave me information so I could look up my account and give her info on removing the charge... amazed on the quick responses by jib jab...

Date of experience: December 22, 2016
Florida
1 review
1 helpful vote
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Snow Buddies
December 25, 2016

Easy to navigate. Fun. Great response from people that received it.

Date of experience: December 22, 2016
South Dakota
1 review
1 helpful vote
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Excellent customer service
December 25, 2016

I didn't realize a purchase I made last year was going to auto renew. The site was easy to navigate to request a refund. The response time was fast (within) 24 hours. Best of all I was able to do it all online and disn't have to call in. Great service.

Date of experience: December 22, 2016
Ohio
1 review
0 helpful votes
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Cute
December 25, 2016

I created several different videos last year which were enjoyed by the grandchildren. My health is failing and I just do not have the energy to create anymore.

Date of experience: December 22, 2016
Washington
1 review
0 helpful votes
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Easy-to-use website. Customer service is one of the best I have dealt with.

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Best customer service
December 25, 2016

Had a problem but it was resolved. Thanks JibJab for your consideration.
Best customer service and nice people.

Date of experience: December 22, 2016
Guatemala
1 review
1 helpful vote
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Great
December 24, 2016

I loved the e-card, but I had problems with membership, but they solved it in a short time and without complications.

Date of experience: December 22, 2016
Connecticut
1 review
0 helpful votes
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Frustrating experience
December 24, 2016

I made a Christmas video and it wouldn't post to Facebook. You can't edit heads easily. Overall, having trouble with the whole thing.

Date of experience: December 22, 2016
Canada
1 review
1 helpful vote
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Unbelievable Customer Service!
December 24, 2016

Have enjoyed quite a few e-cards and video fun over the last few years. The yearly fee was nothing for all the joy Jib Jab gave me, my family and friends over these years. This year, I needed assistance for reasons I'll keep personal, however, the customer service for this company were outstanding. Sometimes it's the little things that make a huge difference. Thank You Jib Jab!

Date of experience: December 22, 2016
Puerto Rico
1 review
1 helpful vote
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Customer Service
December 24, 2016

I am pleased to say that they took care of my request very promptly and I had a very good experience.

Date of experience: December 22, 2016
GB
1 review
0 helpful votes
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Had lots of fun doing videos. Very good customer service

Date of experience: December 22, 2016
California
1 review
0 helpful votes
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Awsome
December 24, 2016

If you want an app with all kinds of holiday cheer. Then this is the app for it. Thanks jibjab

Date of experience: December 22, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA