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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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The mouths don't match up very well. And only 2 people received the ecards we sent out. You pay $18.00 a year to make and send cards to friends & family, and they don't get them! What a rip off!
I tried jibjab and then cancelled within the 30 day guarantee and had no problems getting my refund. I bought the membership, tried it for a week and then cancelled and received my refund within 24 hours.
Fast and friendly service no hassle at all getting my refund and having my account closed
They are a credit to online sales wish more were like
Them
My family and friends loved the interaction of the characters with their faces for the Holidays and Christmas. Once I got the sequence of how to do it, it was very easy to make magic and laughter.
We had so much fun using sight. Belated Merry Christmas to you all and thank you for all the fun. I look forward to a prosperous new year and I will send you one as well!
I did a Christmas video, it was wven up on Facebook 24 hours why do it if no one sees it. I will be cancelling my order.
Saw the Jib Jab ad on TV, and remembered my sister-in-law had sent me a
Jib Jab a few years back, and I thought it was hilarious, That's why I purchaced my subscription this year.
I really enjoy jibjab. I've liked it since it first came out.
I like the fast pace settings. I did the sled one for my 4 year old grandson.
It kept his attention, and he loved the part where the snow ball got bigger
And went over the sledders. Very Creative.
I needed to cancel a continuing subscription and even though I was a couple days late they took care of everything in a professional and courteous manner.
Wonderful, so much fun making personal video cards for friends and family.
My daughter was playing on my phone and ended up purchasing a snnuel persripyion.
Obviously when I received the bill, I contacted jjibjab and explained what had happened.
Within two days the money was back on my account, without any hesitation. I was very happy and relieved.
My friends and family thought these were hilarious. Something completely different from regular cards and email.
I logged into my account to grab and old video that I has previously purchased but I accidentally joined as a monthly subscription and they charged me but when I messaged them to let them know that I hadn't meant to join I had a refund within 24 hours. Very ethical company and trustworthy. I recommend to make your videos here.
Thank u for the excellent customer service & fast response, I highly recommend your site.
I had an issue that I emailed in. The automated response said it would take a few business days to get back to me. I figured with the holidays coming up it might take a little longer. To my surprise and delight, I received a response and a solution to my problem within two short days! Amazing! Thank you so much!
What could be better than the gift of laughter for Christmas... or ANY time... thanks for putting the fun in your cards... they are awesome
It's so fun to have jib jab. Great laugh for any one
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

