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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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2 people received them
December 29, 2016

The mouths don't match up very well. And only 2 people received the ecards we sent out. You pay $18.00 a year to make and send cards to friends & family, and they don't get them! What a rip off!

Date of experience: December 26, 2016
Texas
2 reviews
0 helpful votes
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I tried jibjab and then cancelled within the 30 day guarantee and had no problems getting my refund. I bought the membership, tried it for a week and then cancelled and received my refund within 24 hours.

Date of experience: December 26, 2016
GB
1 review
0 helpful votes
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Cancelled subscription
December 28, 2016

Fast and friendly service no hassle at all getting my refund and having my account closed
They are a credit to online sales wish more were like
Them

Date of experience: December 26, 2016
New York
1 review
0 helpful votes
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Great fun for family and friends.
December 28, 2016

My family and friends loved the interaction of the characters with their faces for the Holidays and Christmas. Once I got the sequence of how to do it, it was very easy to make magic and laughter.

Date of experience: December 26, 2016
New Hampshire
1 review
0 helpful votes
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Great group of people
December 28, 2016

We had so much fun using sight. Belated Merry Christmas to you all and thank you for all the fun. I look forward to a prosperous new year and I will send you one as well!

Date of experience: December 26, 2016
Arizona
1 review
0 helpful votes
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?
December 28, 2016

When I send these to my email address, they never show up?

Date of experience: December 25, 2016
Washington
1 review
0 helpful votes
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Awful
December 28, 2016

I did a Christmas video, it was wven up on Facebook 24 hours why do it if no one sees it. I will be cancelling my order.

Date of experience: December 25, 2016
Minnesota
1 review
0 helpful votes
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"Try it You'll Like It... good Fun"
December 27, 2016

Saw the Jib Jab ad on TV, and remembered my sister-in-law had sent me a
Jib Jab a few years back, and I thought it was hilarious, That's why I purchaced my subscription this year.

Date of experience: December 25, 2016
Texas
1 review
0 helpful votes
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Jijab is a lot of fun!
December 27, 2016

I really enjoy jibjab. I've liked it since it first came out.

Date of experience: December 25, 2016
Florida
2 reviews
0 helpful votes
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Great cards
December 27, 2016

Absolutely hilarious when you add your pet pics to the dancers

Date of experience: December 25, 2016
Maryland
1 review
0 helpful votes
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Holiday Sled Ride
December 27, 2016

I like the fast pace settings. I did the sled one for my 4 year old grandson.
It kept his attention, and he loved the part where the snow ball got bigger
And went over the sledders. Very Creative.

Date of experience: December 25, 2016
New York
1 review
0 helpful votes
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Excellent customer service
December 26, 2016

I needed to cancel a continuing subscription and even though I was a couple days late they took care of everything in a professional and courteous manner.

Date of experience: December 24, 2016
California
1 review
0 helpful votes
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Fun with JibJab
December 26, 2016

Wonderful, so much fun making personal video cards for friends and family.

Date of experience: December 24, 2016
GB
1 review
0 helpful votes
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Problem solved without hesitation
December 26, 2016

My daughter was playing on my phone and ended up purchasing a snnuel persripyion.
Obviously when I received the bill, I contacted jjibjab and explained what had happened.
Within two days the money was back on my account, without any hesitation. I was very happy and relieved.

Date of experience: December 23, 2016
Texas
1 review
0 helpful votes
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Outrageous
December 26, 2016

My friends and family thought these were hilarious. Something completely different from regular cards and email.

Date of experience: December 23, 2016
Australia
1 review
0 helpful votes
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Great customer service
December 26, 2016

I logged into my account to grab and old video that I has previously purchased but I accidentally joined as a monthly subscription and they charged me but when I messaged them to let them know that I hadn't meant to join I had a refund within 24 hours. Very ethical company and trustworthy. I recommend to make your videos here.

Date of experience: December 23, 2016
California
1 review
0 helpful votes
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Excellent customer service response
December 26, 2016

Thank u for the excellent customer service & fast response, I highly recommend your site.

Date of experience: December 23, 2016
Texas
1 review
0 helpful votes
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GREAT Customer Service!
December 26, 2016

I had an issue that I emailed in. The automated response said it would take a few business days to get back to me. I figured with the holidays coming up it might take a little longer. To my surprise and delight, I received a response and a solution to my problem within two short days! Amazing! Thank you so much!

Date of experience: December 23, 2016
North Carolina
2 reviews
0 helpful votes
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Love it!
December 26, 2016

What could be better than the gift of laughter for Christmas... or ANY time... thanks for putting the fun in your cards... they are awesome

Date of experience: December 23, 2016
Hawaii
2 reviews
0 helpful votes
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Love it
December 26, 2016

It's so fun to have jib jab. Great laugh for any one

Date of experience: December 23, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA