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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Florida
1 review
0 helpful votes
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Better than many gifts...
December 29, 2016

I made lots of personalized cards for my friends and family for the holidays. They all loved and thanked me from the bottom of theirs hearts...

Date of experience: December 27, 2016
Florida
2 reviews
0 helpful votes
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Fun way to personalize greetings
December 29, 2016

Jibjab.com is a wonderful site that allows you to develop personal greetings for any reason or season. My friends and family have always enjoyed the craziness I send them from JibJab.com!

Date of experience: December 27, 2016
Tennessee
1 review
0 helpful votes
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A party favorite!
December 29, 2016

We used the jibjabs for our holiday party using videos that featured our executives and employees of the year. Everyone loved them and talked about them for days after the event.

Date of experience: December 27, 2016
Oregon
1 review
0 helpful votes
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No instruction, couldn't use
December 29, 2016

I canceled the same day I signed up. There were no instructions. Please don't contact me again.

Date of experience: December 27, 2016
Colorado
1 review
0 helpful votes
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New technology
December 29, 2016

The movies/video technology now is higher & better, you need to improve your technique to get better video look more real

Date of experience: December 27, 2016
Wisconsin
2 reviews
0 helpful votes
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Not worth the cost
December 29, 2016

I think the videos are cute, but definitely not work the cost.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Difficulty uploading photos for videos
December 29, 2016

Website seems to be having some problems... difficulty uploading photos.

Date of experience: December 27, 2016
Argentina
1 review
0 helpful votes
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A bit limited
December 29, 2016

Personalized videos are limited. The process to add faces and mask it is very limited and the outcome is not so great. I. e. If you have a skinny face it won't adapt the shape and it won't look right.

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
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Clever and funny!
December 29, 2016

People appreciate the humour and personalization of the cards!

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Cagey
December 29, 2016

Very fun to put together. Easy to get faces and edit to fit.

Date of experience: December 27, 2016
Wisconsin
1 review
0 helpful votes
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Sometimes not cooperating
December 29, 2016

It does not recognize me as a paid membership. Irritated by this

Date of experience: December 27, 2016
Oregon
1 review
0 helpful votes
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JibJab RULES
December 29, 2016

I've been sending JibJab e-cards for about 6 years and have fun with it every time. Their cards are often hilarious, easy to make, and my family and friends always get lots of good laughs. They are constantly adding new cards and categories, so there is always something new.

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
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COULD BE BETTER
December 29, 2016

DISAPPOINTED TO FIND SAME HOLIDAY VIDEOS FROM LAST TIME I USED JIBJAB MANY YEARS AGO. LOVE THE CONCEPT, NEEDS UPDATING WITH NEW HOLIDAY DESIGNS.
SUGGESTION/REQUEST: DESIGN INVITATIONS USING THE JIBJAB CONCEPT!

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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Wow! Great customer service!
December 29, 2016

I didn't realize the yearly subscription was automatic and when I discovered the yearly fee taken out of my account, I requested a refund. It said it would be a three day turnaround, and it actually was one day! That was over the holiday weekend, so I am impressed! The emails that arrived with information regarding the refund were very informative. A very pleasant experience.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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JibJab awesomness
December 29, 2016

I have used JibJab for many years. It was easy to set up and fun to use. Unfortunately I stopped using it as facebook decided to close my account.

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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Christmas fun
December 29, 2016

I am a manager at my company and did my whole department for the holidays. The laughter and reactions to their clips was awesome.

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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Confused Nana
December 29, 2016

My grandchildren wanted to do JibJab why not was my response thinking was free shock horror you had pay which I did at the time and then thought when I'm going to use it got I touch with JibJab told them the situation and they cancelled my account and refund was done thank you so much very happy.

Date of experience: December 26, 2016
Kazakhstan
1 review
0 helpful votes
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Such a fun!
December 29, 2016

On JibJab you can always find a lot of fun and something to bring a smile to faces of your friends!
The quality of e-cards is extra-high!

Date of experience: December 26, 2016
Iowa
1 review
0 helpful votes
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Poor
December 29, 2016

Very difficult to download the video. Heaps of hidden charges.

Date of experience: December 26, 2016
Colorado
1 review
0 helpful votes
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Great service!
December 29, 2016

It was an effort to locate my lost email to adjust my account, and the jibjab support team got to the bottom of it and resolved it quickly. Once the email was recovered, my request was immediately granted. Much appreciated!

Date of experience: December 26, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA