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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Really funny. Christmas day turned out a lot better with everyone in our household getting jib jab videos
So easy to use and so fun to make with family and friends! We even included our pets since they are family too!
Never had so many laughs from friends and family. Use them often.
M D "Buddy" Ross
I love jib jab. Don't send things using any of my faces. Some people don't like that and. Considwr it an invasion of property. I would like to see move cute ones with two or more people in them.
I saw an ad and thought it was cool. I made my Jib Jab and I kind of already knew I would have to pay for it at the end. It informed me that it would be about $1. I thought to myself, "hmmm... that's not bad". So I went ahead with the purchase.
A few days later, I checked my card account (because it's Christmastime and I needed to see how much money I had to spend on gifts.) I saw a $20 charge from Jib Jab. I was going to call Jib Jab and complain about it but when I logged in, I realized that they charged me $20 for the whole year. (Why would anyone want to Jib Jab for the whole year?!)
I didn't want to go through the hassle of customer service so I just left it alone. The deed was done. I unenrolled in autopay. I won't be renewing my Jib Jab next year. I hope that $20 was worth it. As fun as Jib Jabs are, it's not worth having their hands in my pocket!
Oh, and you also have to pay to download/save your Jib Jab! You can only "share" it. Then when you share it, it links you to the Jib Jab website... so you can't even literally watch it on Facebook (like YouTube videos). *sigh*
)) Good solution for congrats my siblings in another country. Especially delayed shipping!))
Not much variety... need more cute but clean family videos. It's been same old videos for quite a long time. Some videos are too raunchy.
I lead a theater arts program for adults with special needs, and this program has been a fantastic way for our performers to envision themselves in a variety of fun experiences. They thoroughly enjoy watching themselves, and we use the program constantly--
I sent just three cards and two of the ones I sent the recipients could not open.
So much fun! I've been having a wonderful time doing these with my grandchildren. I have also included family and coworkers in some videos.
Good options and all liked them I just wish there was a way to delete old photos and easier way to upload new ones.
I was trying to use this as a way to send a virtual gift and let my brother know what it was at the end via personal message but the version he received was plain. Not worth any money.
Fantastic service, super fast postage will definitely use this site
Again
I agreed to download price and within hours you had "modified" my original charge. Not okay.
This JibJab has got to be one of the best ecard companies around. I have SO MUCH fun and laughs just putting them together, and the people I send them to, can't keep from laughing either! I love this site.
KEEP UP THE GOOD WORK, GUYS AND GALS! Also HAPPY NEW YEAR TO ALL OF YOU AND YOUR FAMILIES! Have a safe one too. All the best in 2017. Wow it's hard to believe 2016 is almost gone. Time goes so fast! I don't know if the time is actually going fast, or the older you get, it seems like it goes fast!
Tried twice. Both times I was let down with the ecard
Arriving too late for the event.
Seem to have an issue sending emails. When I complained instead of fixing if they sent my money back which says it all.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members