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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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It would have been better if my emailed songs had gone to the recipients inbox instead of their "promotional" or "junk" boxes...
Should be able to resize/crop heads instead of having to delete them and start over. Also, the site is confusing on how to just get to a new song. Overall, the songs and dancing are cute and the end result makes everyone laugh so a fun experience.
Even though I still prefer the snail mail as not everyone has emails still, I had great fun making and sending the jibjab and made everyone laugh and smile when they opened them up. Great to be able to personalise! Will continue to use during the year!
I asked for a refund after an hour. Heads would not save after 3 tries.
Easy to use, love the options, hilarious end results.
I made a video of three reindeer singing and dancing using my photo and two others from my praise team at church - we loved it! As I say, laughed so hard when view, we cried. Keep up the good, creative work.
I only have a few of my friends profiles to choose from. I am thinking about asking for a refund.
I wish there was more variety and that the download quality was better.
My friends were amazed at all the neat animations available on JibJab. I used the site several years ago and liked it then and since then it has expanded and is even better.
You have to pay extra to download your video, you can only pay by full year subscription, the selection isn't great, you can't save the heads so you have to remake them each time you try a different card. You can't change the number of people in a card after you've gotten through it. Generally geared toward making money and less towards customer satisfaction is the vibe I get, and that horrible opening advertisement for job jab on the video I paid money for is obnoxious and ruins the vibe. The water mark is enough! So i don't really want to send the videos to anyone.
I love jib jab! I laugh like a madwoman as I'm creating the cards, and the recipients all laugh out loud when they get them. What a great app!
(You do have to let the preview play all the way out before you try to email, or things don't go smoothly.)
Funny, versatile and easy to use. Step above your usual boring greeting.
Had a great time creating a fun video of co-workers for the holidays!
I made 3 different Christmas themed JibJab's. Every single one of them were received and enjoyed. Those who received them contacted me telling me how much they like them. They also shared that they played them for their family and friends. This is a great way to brighten someone's day with a little humor. I am so glad I joined. I wish I had joined sooner!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

