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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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West Virginia
1 review
0 helpful votes
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Funny, but...
December 29, 2016

It would have been better if my emailed songs had gone to the recipients inbox instead of their "promotional" or "junk" boxes...

Date of experience: December 27, 2016
Oregon
1 review
0 helpful votes
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Needs a little work
December 29, 2016

Should be able to resize/crop heads instead of having to delete them and start over. Also, the site is confusing on how to just get to a new song. Overall, the songs and dancing are cute and the end result makes everyone laugh so a fun experience.

Date of experience: December 27, 2016
New Zealand
1 review
0 helpful votes
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Christmas Cards
December 29, 2016

Even though I still prefer the snail mail as not everyone has emails still, I had great fun making and sending the jibjab and made everyone laugh and smile when they opened them up. Great to be able to personalise! Will continue to use during the year!

Date of experience: December 27, 2016
GB
1 review
0 helpful votes
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Great app and fun
December 29, 2016

Really great app just wish you could edit mouths but still great

Date of experience: December 27, 2016
North Carolina
1 review
0 helpful votes
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I quit.
December 29, 2016

I asked for a refund after an hour. Heads would not save after 3 tries.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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A very fun site - great entertainment!
December 29, 2016

Easy to use, love the options, hilarious end results.

Date of experience: December 27, 2016
Ohio
1 review
0 helpful votes
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Laughed so hard we cried!
December 29, 2016

I made a video of three reindeer singing and dancing using my photo and two others from my praise team at church - we loved it! As I say, laughed so hard when view, we cried. Keep up the good, creative work.

Date of experience: December 27, 2016
Kansas
1 review
0 helpful votes
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Can't synchronize with Facebook.
December 29, 2016

I only have a few of my friends profiles to choose from. I am thinking about asking for a refund.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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Great Fun
December 29, 2016

This was a great way to spread holiday cheer with family and friends!

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Good
December 29, 2016

I wish there was more variety and that the download quality was better.

Date of experience: December 27, 2016
Ohio
1 review
0 helpful votes
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My friends were amazed at all the neat animations available on JibJab. I used the site several years ago and liked it then and since then it has expanded and is even better.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Overpriced not well featured
December 29, 2016

You have to pay extra to download your video, you can only pay by full year subscription, the selection isn't great, you can't save the heads so you have to remake them each time you try a different card. You can't change the number of people in a card after you've gotten through it. Generally geared toward making money and less towards customer satisfaction is the vibe I get, and that horrible opening advertisement for job jab on the video I paid money for is obnoxious and ruins the vibe. The water mark is enough! So i don't really want to send the videos to anyone.

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Funny
December 29, 2016

Great application and easy to use. I sent several business and personal Christmas videos and they were a hit.

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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Not worth
December 29, 2016

Spend 18.00 for this app. Not happy with it. How do I unsubscribe

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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We all laugh
December 29, 2016

I love jib jab! I laugh like a madwoman as I'm creating the cards, and the recipients all laugh out loud when they get them. What a great app!
(You do have to let the preview play all the way out before you try to email, or things don't go smoothly.)

Date of experience: December 27, 2016
Massachusetts
2 reviews
0 helpful votes
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Worth every penny
December 29, 2016

Funny, versatile and easy to use. Step above your usual boring greeting.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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So much fun!
December 29, 2016

Had a great time creating a fun video of co-workers for the holidays!

Date of experience: December 27, 2016
North Carolina
1 review
0 helpful votes
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Fun times
December 29, 2016

I've enjoyed making videos with family and friends.

Date of experience: December 27, 2016
Belgium
1 review
0 helpful votes
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Geweldige video's
December 29, 2016

Een echte aanrader om vrienden mee te kunnen verrassen

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
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Christmas 2016
December 29, 2016

I made 3 different Christmas themed JibJab's. Every single one of them were received and enjoyed. Those who received them contacted me telling me how much they like them. They also shared that they played them for their family and friends. This is a great way to brighten someone's day with a little humor. I am so glad I joined. I wish I had joined sooner!

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA