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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
Follow Lisa D.
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Every year we make a family Christmas card through JibJab, and share it on Facebook. I purchase my own copy to download and keep. It brings joy not only in the current year, but also looking back on years past.

Thank you, JibJab. Keep up your awesome, creative work!

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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Pretty cool
December 29, 2016

Having a great time making the cards. People seem to like them a lot.

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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Was billed for 2 week trial
December 29, 2016

I thought I was signing up for a two week trial. Got billed the full amount. I'm pissed. Will never do business with you again, but I will tell others about this.

Date of experience: December 27, 2016
Ireland
1 review
0 helpful votes
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Funny
December 29, 2016

Its a great bit of fun posting on facebook.
My friends really enjoy the videos if they are featured.

Date of experience: December 27, 2016
Australia
2 reviews
0 helpful votes
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I'm a creative genius lol!
December 29, 2016

Great fun watching people's reactions, they actually think I'm clever... but it's all thanks to the hard working hamster lol!

Date of experience: December 27, 2016
Virginia
1 review
0 helpful votes
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Customer service is lacking
December 29, 2016

I have sent 2 emails and gotten no response. There is no customer service number to speak with a person

Date of experience: December 27, 2016
Vermont
1 review
0 helpful votes
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Christmas Greeting - sledding race
December 29, 2016

Great way to start off the holiday celebration with FB family and friends!

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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How do I cancel the subscription?
December 29, 2016

How do I stop the subscription, 30 day money back right?

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
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5
December 29, 2016

5

Date of experience: December 27, 2016
Poland
1 review
0 helpful votes
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It made us a lot of fun
December 29, 2016

Very pleasant app causing a smile on everybody face who watched it

Date of experience: December 27, 2016
Portugal
1 review
0 helpful votes
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Opiniao sobre jibjab
December 29, 2016

Tem sido fantástica, as crianças adoram.

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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A fun tool
December 29, 2016

Easy to use, and a fun way to send holiday greetings

Date of experience: December 27, 2016
Louisiana
1 review
0 helpful votes
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Easy and fun
December 29, 2016

Great little app. Easy to use and a lot of fun. I used it during the holidays to share a fun greeting with family and friends. The only complaint I have is that I had to add pics of the faces numerous times. There wasn't a way to save those pics or at the very least I did not see it. Other than that I would have given JibJab 5 stars.

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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Card was not recieved by any recipients
December 29, 2016

After making our Christmas card it would not send to recipient's

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
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Fun Video/ Great Quality
December 29, 2016

Love JibJab! The video filters are always entertaining and fun.

Date of experience: December 27, 2016
Mexico
1 review
0 helpful votes
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Great experience!
December 29, 2016

What a great app! It is so fun! Showing friends the results is great!

Date of experience: December 27, 2016
Virginia
1 review
0 helpful votes
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Christmas greeting
December 29, 2016

I found it to be abit confusing as to how to change or adjust characters.
It also appeared that even though I have a yearly subscription I was limited in the number of times I could view it.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Alot of fun!
December 29, 2016

Everyone gets the biggest kick out of these cards.

Date of experience: December 27, 2016
Minnesota
1 review
0 helpful votes
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Problems
December 29, 2016

I was able to use Jib Jab to send a birthday card last month. I made a second attempt to send a card two weeks ago and was unable to do it for some reason. The frustration is the fact that there is absolutely no way to get help. No phone number, customer service line or email. I will NOT be using Jib Jab in the future.

Date of experience: December 27, 2016
North Carolina
2 reviews
0 helpful votes
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First Time Jibjaber
December 29, 2016

Created 6 video cards at Christmas. It was very easy to perform the creation and there were plenty of choices to choose from. The receivers thought they were great.

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA