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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Every year we make a family Christmas card through JibJab, and share it on Facebook. I purchase my own copy to download and keep. It brings joy not only in the current year, but also looking back on years past.
Thank you, JibJab. Keep up your awesome, creative work!
Having a great time making the cards. People seem to like them a lot.
I thought I was signing up for a two week trial. Got billed the full amount. I'm pissed. Will never do business with you again, but I will tell others about this.
Great fun watching people's reactions, they actually think I'm clever... but it's all thanks to the hard working hamster lol!
I have sent 2 emails and gotten no response. There is no customer service number to speak with a person
Great way to start off the holiday celebration with FB family and friends!
How do I stop the subscription, 30 day money back right?
Very pleasant app causing a smile on everybody face who watched it
Tem sido fantástica, as crianças adoram.
Great little app. Easy to use and a lot of fun. I used it during the holidays to share a fun greeting with family and friends. The only complaint I have is that I had to add pics of the faces numerous times. There wasn't a way to save those pics or at the very least I did not see it. Other than that I would have given JibJab 5 stars.
After making our Christmas card it would not send to recipient's
Love JibJab! The video filters are always entertaining and fun.
What a great app! It is so fun! Showing friends the results is great!
I found it to be abit confusing as to how to change or adjust characters.
It also appeared that even though I have a yearly subscription I was limited in the number of times I could view it.
I was able to use Jib Jab to send a birthday card last month. I made a second attempt to send a card two weeks ago and was unable to do it for some reason. The frustration is the fact that there is absolutely no way to get help. No phone number, customer service line or email. I will NOT be using Jib Jab in the future.
Created 6 video cards at Christmas. It was very easy to perform the creation and there were plenty of choices to choose from. The receivers thought they were great.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

