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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Fun and easy to use. My friends and family love receiving these personalized animated greetings.
I had fun experimenting with the cards. I would like to have a chance to preview the card before buying so I could change the faces to different roles.
Easy but does the yearly charge of $19.98 cover more than one Jibjab? Can I make others free?
Took me awhile to figure out how to crop but then voila!
Wow, never had so many enthusiastic replies to anything we sent out, as we did for the Christmas Greeting!
Easy to compose, and easy to send with the help of an imported address list.
It's not acceptable that you pay extra for download the videos you made.
Easy to use. Had fun making videos using grandkids faces and emailing it to them. They are 8 and 4 and thought they were hysterical. I'm sure I will be using it throughout the year to entertain them and other family and friends as well. Would love to have more kid friendly options and hope JibJab will continue to add to their library of choices.
Our friends & family enjoyed it. Thought it was very clever.
I paid a mandatory year via paypal. As it was a recurring payment, I canceled the payment for next year and surprise!... I was without access to the site.
It's unbelievable! We pay a service for a year and as we cancel the next year the service is canceled.
An inexpensive way to personalize these animated cards and videos - lots of fun to share with family and friends
There was not a big enough variety, I purchased it especially for Christmas and there wasn't enough Christmas songs
Ended up paying for 2- 1yr memberships and try some of the services and could do nothing. Recognized as a member but nothing.
I spent lots of time and sent the JibJab to 4 different family members. I did not get one response from any of them. Guess they didn't like it.
Oh well. I suppose this was a waste of time and money.
I read terms way to quickly and was totally surprised at the $18 charge that hit my account. Will be cancelling immediately.
I received a half off offer after I already signed up. So, that sucked a little. I am having fun exploring all of the different options. It is fun!
Thank you
Overall, great experience. You have a great product. However, it would be GREATER if people could go back and edit their video (change faces, etc.) without starting over. Also, it would be great if you had the ability to edit the original picture (brighter, more color, etc.).
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

