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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Utah
1 review
0 helpful votes
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.
December 29, 2016

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Date of experience: December 27, 2016
Virginia
1 review
0 helpful votes
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A fun way to send greetings
December 29, 2016

Fun and easy to use. My friends and family love receiving these personalized animated greetings.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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Family movies
December 29, 2016

I had fun experimenting with the cards. I would like to have a chance to preview the card before buying so I could change the faces to different roles.

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Easy but does the yearly charge of $19.98 cover more than one Jibjab? Can I make others free?

Date of experience: December 27, 2016
Florida
1 review
0 helpful votes
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Ho Ho HO
December 29, 2016

Took me awhile to figure out how to crop but then voila!

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Soooo funny!
December 29, 2016

Wow, never had so many enthusiastic replies to anything we sent out, as we did for the Christmas Greeting!
Easy to compose, and easy to send with the help of an imported address list.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Laughs
December 29, 2016

Excellent way to send smiles and laughs to friends and family!

Date of experience: December 27, 2016
Portugal
1 review
0 helpful votes
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Why additional pay for download?
December 29, 2016

It's not acceptable that you pay extra for download the videos you made.

Date of experience: December 27, 2016
Wisconsin
1 review
0 helpful votes
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Fun
December 29, 2016

Easy to use. Had fun making videos using grandkids faces and emailing it to them. They are 8 and 4 and thought they were hysterical. I'm sure I will be using it throughout the year to entertain them and other family and friends as well. Would love to have more kid friendly options and hope JibJab will continue to add to their library of choices.

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
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Its ok
December 29, 2016

The app is just Ok, I would thinks it can be improve

Date of experience: December 27, 2016
Michigan
1 review
0 helpful votes
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Hawaiian Christmas Card
December 29, 2016

Our friends & family enjoyed it. Thought it was very clever.

Date of experience: December 27, 2016
Portugal
1 review
0 helpful votes
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Unbelievable
December 29, 2016

I paid a mandatory year via paypal. As it was a recurring payment, I canceled the payment for next year and surprise!... I was without access to the site.

It's unbelievable! We pay a service for a year and as we cancel the next year the service is canceled.

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
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JibJab is Fun!
December 29, 2016

An inexpensive way to personalize these animated cards and videos - lots of fun to share with family and friends

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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Clunker
December 29, 2016

Takes too long to open. Recipients thought there was no content. You need advice to the contrary on the recipients screen.

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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Poor
December 29, 2016

There was not a big enough variety, I purchased it especially for Christmas and there wasn't enough Christmas songs

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
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Nothing, Got nothing
December 29, 2016

Ended up paying for 2- 1yr memberships and try some of the services and could do nothing. Recognized as a member but nothing.

Date of experience: December 27, 2016
Louisiana
2 reviews
0 helpful votes
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Nobody responded
December 29, 2016

I spent lots of time and sent the JibJab to 4 different family members. I did not get one response from any of them. Guess they didn't like it.
Oh well. I suppose this was a waste of time and money.

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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Read very carefully
December 29, 2016

I read terms way to quickly and was totally surprised at the $18 charge that hit my account. Will be cancelling immediately.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Fun with jib jab
December 29, 2016

I received a half off offer after I already signed up. So, that sucked a little. I am having fun exploring all of the different options. It is fun!
Thank you

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Christmas JibJab
December 29, 2016

Overall, great experience. You have a great product. However, it would be GREATER if people could go back and edit their video (change faces, etc.) without starting over. Also, it would be great if you had the ability to edit the original picture (brighter, more color, etc.).

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA