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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I forgot I had subscribed last year and an auto pay came out of my bank on Christmas Eve. I went to the website and followed the prompts, etc and by Tuesday I had an answer that I would be refunded my subscription fee. No muss, no fuss, very easy and customer service was very nice!
Recently discovered this website. It's a wonderfully funny idea! Keep up the good work!
Ce site permet de créer des videos avec les têtes de nos amis, notre famille, c'est vraiment drôle, vous pouvez les envoyer ensuite par mail ou autres et faire rire autour de vous, c'est vraiment génial!
A good experience working with JibJab customer service!
I have no complaints
Thanks for your help!
We did the sled race for our Christmas card. It was fun and easy to make. We did 5 faces. Easy to upload our picttures and add the into the video. Everyone enjoyed getting the E-card
Yo hice mi tarjeta porque vi que costaba 1 dolar con 50 centavos, y cundo llegó el cobro a mi tarjeta de crédito, fue por 18 dolares.
Estoy molesta porque eso no decía en la página donde estaba haciendo la tarjeta. Me gustaría cancelarlo. Gracias
My family loved the experience of seeing themselves in the videos I created!
Just unbelievable how much joy and laughter this JibJab brought me this Dec. I am 81 years old and didn't know about this site until I got one of my son. I was determined to learn how to send to friends and family. Only took a couple of tries to figure it out. I love it and laugh every time I watch it. I will definitely be sending them on special occasions or whenever. Thanks so much for the laughter and fun.
Fun preparing photos and inserting to content. Recipients loved it! Would be helpful if we knew where each photo goes in the specific pntent.
Very easy to develop very funny stuff - just excellent.
It was fun to make the cards using my photos and it was even better receiving cards from other people.
This has been a blast to create and send. I am now a certified jibjab junkie
Lots of great feedback on personalized videos sent to friends, particularly those which included the friends' faces! Great work, JibJab, your stuff rocks!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

