Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Wulfgar M.
Unfollow Wulfgar M.
Share Review
Report Review

Suck
December 30, 2016

This Site has the same crao it had when I quit 2 years Ago Because You Hadnt Added Any New Stuff The Previous Two Years.
Why Would, I Pay Again?

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
Follow Kenneth R.
Unfollow Kenneth R.
Share Review
Report Review

KENNETH'S JIBJAB REVIEW
December 29, 2016

WE HAVE A BIG FAMILY.SO IT WAS A LOT OF FUN PUTTING THEM INTO VARIOUS JIBJAB'S... I LOVED IT AND SO DID THEY... HOWEVER BE CREATIVE AND COME UP WITH MORE IDEAS AND SITUATIONS... THANKS.

Date of experience: December 27, 2016
Philippines
1 review
0 helpful votes
Follow Anton N.
Unfollow Anton N.
Share Review
Report Review

Great fun and lots of laughter
December 29, 2016

The app is easy to use and will bring lots of laughs!

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
Follow Debbie S.
Unfollow Debbie S.
Share Review
Report Review

Funto create!
December 29, 2016

Jibjab is so much fun. Making videos of myself and others provided hours of entertainment.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Lynette M.
Unfollow Lynette M.
Share Review
Report Review

Never stop laughing!
December 29, 2016

JibJab makes it so quick and easy to create personalized, funny cards. They keep it simple, so you don't have to be a techie to work card magic.
Lots of great themes to work with, so you can express yourself.
Easy to send, track and share.
I can watch my cards over and over and never stop laughing!

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
Follow Robin O.
Unfollow Robin O.
Share Review
Report Review

Black lines not acceptable
December 29, 2016

There are horizontal, thick, black lines over the mouths that appear when someone is singing or moving their lips, and it takes away from the whole thing. I don't remember seeing this on Jib Jab cards that I had received before. I contacted the company and they said to resubmit other photos, but when you sign up and pay, they clearly state that you can not switch out the images of the heads. Very disappointing.

Date of experience: December 27, 2016
Colorado
1 review
0 helpful votes
Follow Rita A.
Unfollow Rita A.
Share Review
Report Review

Too much fun!
December 29, 2016

A friend sent me one and got me started with the grandkids... lots of laughs.

Date of experience: December 27, 2016
New Jersey
1 review
0 helpful votes
Follow Lee A.
Unfollow Lee A.
Share Review
Report Review

Crazy funny
December 29, 2016

After I send these cards that I have made to my friends, my phone blows up with all of the text messages and phone calls. Telling me how they are rolling on the ground laughing. We always include our dog, which really make it too funny. One of my girlfriends keeps it and replays it when she needs a good laugh. Thanks Jibe Jab.

Date of experience: December 27, 2016
Missouri
1 review
0 helpful votes
Follow Jerry S.
Unfollow Jerry S.
Share Review
Report Review

Top notch!
December 29, 2016

I love JibJab! I have made a profound amount of videos for family and friends. Although Elf yourself rocks also. They only produce Christmas videos. JibJab covers every occasion. Holidays, babies, birthdays, etc. And they are really excellent videos. I will keep JibJab for life. Pay for the total package, premium, upgrade, whatever they called it. I forget. It's not much. And it is worth it.

That all being said Facebook does have issue with the music videos when using famous artists. So when making those don't post direct to Facebook. Here is the solution that works for me.

Save the video to your device first.
Then upload to Utube.
From Utube click copy link... of the video or playlist.
Then you go back to Facebook about paste the link.

If you don't love JibJab you are not human!

This is my 2nd review. I been using it for a long time.

Date of experience: December 27, 2016
Maine
2 reviews
2 helpful votes
Follow John S.
Unfollow John S.
Share Review
Report Review

Best animation site on the web!
December 29, 2016

Many choices, styles and can include from 1 to 5 or 6 different people. Everybody who is lucky to receive one, loves it!

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
Follow Pj B.
Unfollow Pj B.
Share Review
Report Review

Did some christmas jib jabs
December 29, 2016

Was very easy to do and the folks I sent them too enjoyed the christmas message

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
Follow Deborah R.
Unfollow Deborah R.
Share Review
Report Review

Fun
December 29, 2016

It is fun to create the cards and hilarious to see how they come out

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
Follow Bill P.
Unfollow Bill P.
Share Review
Report Review

Very Entertaining
December 29, 2016

My Grand Kids loved the interaction. It was a lot of fun to see their dancing

Date of experience: December 27, 2016
New Zealand
2 reviews
0 helpful votes
Follow Lauris M.
Unfollow Lauris M.
Share Review
Report Review

Santas twerk shop
December 29, 2016

It was hilarious. Sent it to family and friends and they all enjoyed a giggle at my family being silly.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Sherry L.
Unfollow Sherry L.
Share Review
Report Review

Help me figure this out
December 29, 2016

Ok, so, when I went to click on where I wanted to save my jibjab cards I didn't pick a site that I can now find. I don't remember what I picked and to re-download them is not working. I'm old, I need simple and none of this experience has been simple. I can't find my cards but I actually loved what my grandchildren and I made. Sigh

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Kathy E.
Unfollow Kathy E.
Share Review
Report Review

Really FUN ecard results!
December 29, 2016

I love how easy Jibjab is! The results are incredible!
My Christmas ecard makes me laugh every time
I watch it!

Date of experience: December 27, 2016
Bulgaria
1 review
0 helpful votes
Follow Mariya G.
Unfollow Mariya G.
Share Review
Report Review

Great video greeting!
December 29, 2016

Great experience, big fun and amazing holiday greeting for all my friends :)

Date of experience: December 27, 2016
France
1 review
0 helpful votes
Follow Diane U.
Unfollow Diane U.
Share Review
Report Review

Fun way to send e cards
December 29, 2016

This is a fun way of sending an e card as you can personalise it by adding your own 'faces' to the characters. Take your own photos and use the faces. The only downside is there isn't a lot of choice of cards and as I have been using jib jab for a while I think it is about time they added a lot more options.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
Follow Mark W.
Unfollow Mark W.
Share Review
Report Review

You quote for a month, but take a year
December 29, 2016

I didn't like what you did about billing this will be the last time I use jib jab by the way I'm canceling my membership

Date of experience: December 27, 2016
Connecticut
1 review
0 helpful votes
Follow Andrew M.
Unfollow Andrew M.
Share Review
Report Review

Jib Jab Rreview 12/27/16
December 29, 2016

While I appreciate the convenience, I feel your updates and few and far between. I was particularly disappointed with the majority of the holiday cards using the "merry christmas" greeting. In addition I thought your selection of Chanukah cards was very few & the quality sub par. I also feel that all of the cards that are currently set up as "group" should have the option of using an individual picture.

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA