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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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We love Mexico, so, picking our sone was easy. We had many comments from friends thinking it was hilarious and lovely. A great way to sent a Christmas wish to friends and family.
I wanted to send something different to friends of mine, so I sent them the Sled Race. They thought it was a hoot. Now they are hooked on Jib-Jab!
I have had tons of fun with this app. It never gets old, and it is very well done!
Great fun experience and quality costumer service. Every one loved it and had fun with videos. Recommend it to everyone and every events.
I had not renewed my subscription with JibJab due to the fact that I don't use it that much. They were on the ball with not renewing the subscription thanks to Taylar. Many thanks again. You guys are very very quick and are excellent. Keep up the good work.
Small print
What has music
Took time to find out how to delete faces
Maybe a instruction sheet would help
Thank you
As far as I can tell there is no function for being notified if deliveries are picked up. Am I missing something here? If not, please think about implementing this functionality with your site. Especially now that I'm a paid member, I'd appreciate knowing if my cards are picked up so I don't have to ask the person if they got it. Thanks.
This year, they advertised a few bucks a month (cancel anytime) but instead they debited $18. For a couple of digital cards that is too much! Won't be Jib Jabbing any more.
It's difficult to make the mouth line up... When you do it looks more authentic.
I've had an account with Jib Jab for about 3 yrs now. I have so much fun with it, I just make them for my own entertainment now! Everybody loves them. More so at first because it's not so new to them now. The only complaint is that there aren't enough new ones and I've gone through most of the decent ones. Some are just too "R" rated for my taste.
JibJab has brought a lot of enjoyment to my family over the years. I recently experienced their wonderful customer support as well when I mistakenly signed up for an auto renew subscription. When I notified them of my mistake, they refunded me right away.
The charge on the card is not monthly, it is annual, and it was not possible to cancel
Video won't run and doesn't save heads I create. I will spend alot of time setting up the photos and they dont save snd then when I try to launch the video it takes me back to the home screen.
I don't know why. It used to work.
I love these jib jab videos but they took out my favorite videos. They update new videos but they took out the ones that hooked me on this site. Like the Star Wars videos and baseball ones too.
I've been a member for several years and have had the best time making and sending cards. I've had just as much fun sending them as the recipients have had receiving them. The website is very easy to navigate. The only request I would have is to be able to go back and edit the heads to make the mouths work better. Love... love... love... this website.
Had a great time sending some Christmas Fun to all my family and friends! Keep up the good fun JibJab.
It was easy, and we were able to share and enjoy with our family!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

