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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Funny and lively
December 30, 2016

We love Mexico, so, picking our sone was easy. We had many comments from friends thinking it was hilarious and lovely. A great way to sent a Christmas wish to friends and family.

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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Great Fun
December 30, 2016

I wanted to send something different to friends of mine, so I sent them the Sled Race. They thought it was a hoot. Now they are hooked on Jib-Jab!

Date of experience: December 27, 2016
California
2 reviews
0 helpful votes
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I love this app
December 30, 2016

I have had tons of fun with this app. It never gets old, and it is very well done!

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Great experience
December 30, 2016

Great fun experience and quality costumer service. Every one loved it and had fun with videos. Recommend it to everyone and every events.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
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Fast Communication!
December 30, 2016

I had not renewed my subscription with JibJab due to the fact that I don't use it that much. They were on the ball with not renewing the subscription thanks to Taylar. Many thanks again. You guys are very very quick and are excellent. Keep up the good work.

Date of experience: December 27, 2016
New York
2 reviews
0 helpful votes
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Needs to be easyer to operate
December 30, 2016

Small print
What has music
Took time to find out how to delete faces
Maybe a instruction sheet would help
Thank you

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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As far as I can tell there is no function for being notified if deliveries are picked up. Am I missing something here? If not, please think about implementing this functionality with your site. Especially now that I'm a paid member, I'd appreciate knowing if my cards are picked up so I don't have to ask the person if they got it. Thanks.

Date of experience: December 27, 2016
Georgia
1 review
0 helpful votes
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This year, they advertised a few bucks a month (cancel anytime) but instead they debited $18. For a couple of digital cards that is too much! Won't be Jib Jabbing any more.

Date of experience: December 27, 2016
Mexico
1 review
0 helpful votes
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Fun
December 30, 2016

It's difficult to make the mouth line up... When you do it looks more authentic.

Date of experience: December 27, 2016
Colorado
1 review
0 helpful votes
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This is fun!
December 30, 2016

I've had an account with Jib Jab for about 3 yrs now. I have so much fun with it, I just make them for my own entertainment now! Everybody loves them. More so at first because it's not so new to them now. The only complaint is that there aren't enough new ones and I've gone through most of the decent ones. Some are just too "R" rated for my taste.

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
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Great Fun! Great Customer Experience!
December 30, 2016

JibJab has brought a lot of enjoyment to my family over the years. I recently experienced their wonderful customer support as well when I mistakenly signed up for an auto renew subscription. When I notified them of my mistake, they refunded me right away.

Date of experience: December 27, 2016
Brazil
1 review
0 helpful votes
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Annual charge
December 30, 2016

The charge on the card is not monthly, it is annual, and it was not possible to cancel

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
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Video won't run and doesn't save heads I create. I will spend alot of time setting up the photos and they dont save snd then when I try to launch the video it takes me back to the home screen.
I don't know why. It used to work.

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
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Excellent
December 30, 2016

Thank you for cheering me and my friends up...
Merry Christmas to all of you
Thank you very very much

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Disappointed.
December 30, 2016

I love these jib jab videos but they took out my favorite videos. They update new videos but they took out the ones that hooked me on this site. Like the Star Wars videos and baseball ones too.

Date of experience: December 27, 2016
Ohio
1 review
0 helpful votes
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Best E-Card Site Ever!
December 30, 2016

I've been a member for several years and have had the best time making and sending cards. I've had just as much fun sending them as the recipients have had receiving them. The website is very easy to navigate. The only request I would have is to be able to go back and edit the heads to make the mouths work better. Love... love... love... this website.

Date of experience: December 27, 2016
Louisiana
1 review
0 helpful votes
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So much fun
December 30, 2016

Very fun to put yourself and friends/ family in funny songs.

Date of experience: December 27, 2016
Canada
2 reviews
0 helpful votes
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Christmas Fun
December 30, 2016

Had a great time sending some Christmas Fun to all my family and friends! Keep up the good fun JibJab.

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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Enjoyable
December 30, 2016

A very easy to use service. I'm confused whether you guys also do elf me?
A great way to send e cards

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
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Cutest family joy
December 30, 2016

It was easy, and we were able to share and enjoy with our family!

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA