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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I did my first Jib Jab card for a friend far away during the holidays. It was easy (I am a techno dummy) and the result was so funny I landed up laughing myself silly.
I love JibJab and I've found something unique for every occasion on top of that outstanding customer service efficient courteous professional
Keep up the great work that makes us smile
It is always fun to use JibJab to send cards to our friends. They all think that we are so clever to be able to do that. Little do they know that all the work is done for you.
I am very happy with the vídeos that I have created. My only criticism is that the heads cannot be adjusted after the fact. It is difficult to know what you are doing the first few Times.
Our experience with Jib Jab has been excellent. Very efficient, friendly
Top service. Highly recommended.
Enjoyed it tremendously! My friends had a good laugh!
Several people could not open the card because they needed to install Silverlight on the computer. I wonder if they could have opened the card on their phone instead of the computer & then could have seen the card
I had a great time creating Christmas Jib Jabs for my family and friends. They added more laughter to the season.
My family and friends really enjoyed our Christmas video. It was easy to do and lots of fun
ALL replies reacting to receiving JibJab that I received, came back with "hilarious" and "funny"...(good tool)
Purchased new membership in JibJab and then I had to pay to download the video to my computer? What a ripoff.
It was easy to sign up, create a fun video-card and was a really good price for the yearly fee.
Haven't used it! I didn't know I had a Jib Jab account!
So amusing to see your faces on these 'bodies' doing crazy things. The variety of possibilities is also terrific. Worth the small monthly fee.
I really liked the site and suscribed with the anual fee to be able to make tha cards.
What i dont like is the fact that it costs me more money to save the videos. It should be included in membership. I will probably not renew my membership because of this
I had trouble getting pictures placed in the second message without pictures from the first one coming in.
The more funny faces you have of the people you want to send them to, the better. Of course there are "cards" that you are supposed to send of yourself but when a family receives one of themselves-that is where the value is to me.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

