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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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For whatever reason the two people that I e-mailed the sled race to, neither one of them got them. It was not easy to even get to the point of being able to e-mail them. I would really like a refund of the $18.00 that I paid to join.
The videos are great and always get a laugh. The only problem is that (on Android devices anyway) I couldn't send the video by email - from the website. My app hasn't upgraded with my membership purchase. I had to download the videos and send them by email that way.
Site will not allowed download and asks to pay over and over
The recipients greatly enjoyed the Christmas card I sent them. I had fun making the card!
I've been having a blast creating JibJab cards for friends and family and get more enjoyment out the reactions than when I received my first JibJab! This is a fun thing to do to lighten things up, bring a smile and chuckle and just brighten someone's day. What a neat idea!
The family loved it and it made my day sending it.
Sharing with clients and friends. Including the people I work with and our pets in the video. Just a bit of fun to create a smile on someone's face. Great feedback.
I tried to put a Facebook profile pic in one of your cards, to share on Facebook for a Christmas greeting, but it was just the "generic"guy when it posted(the Gangnam Style guy). It was still good, but my face didn't! T get in it.
I read you can pay a month for one and a half dollar. When I bought it, it took the money of a year. I am really disappointed.
I am very disappointed with JibJab. The videos are not as fun as I expected from the web site, there are very fhe choices, and the quality is poor. DO NOT WASTE YOUR MONEY AND SUBSCRIBE!
It makes me laugh every time I watch it. My co-stars also got a kick out of it. Definitely worth it. Thanks.
I liked the wide variety of videos we can make, and my friends and family enjoy receiving them.
It was much easier than I expected. My friends and family enjoyed it.
Wish you have more sports, like football and ice hockey
I tried five times to post. I had all the pictures selected, but I'd reach the point where it said I was done and to activate. NOTHING. Feel free to read my post on Facebook.
I've been a member for a few years and enjoy making personalized videos for various occasions. Friends get a kick out of seeing the family entertainment.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

