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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Try Jibjab just for fun but during Christmas Holiday it was the ideal party starter and party favors for all ages!
So fun to use... esp during Christmas. Thanks for all the laughs. So easy to use. Do everything right on my phone.
No one replied to the card so I wonder if it went to the email. Addresses I specified. Also I don't like the fact that my card will be debited automatically. Good you made that clear but how do I stop it
I signed up and ordered 2 videos and put my daughter in there, but I got some strange face and I cannot get it off?
Had trouble getting the mouths to drag into perfection!
Responses are marvelous. Everyone's posting their little video on Facebook. It's even funny that the teeth are often floating away from the mouths.
When on the computer this works great but the app is harder to navigate and doesn't work as well for me.
My children and I had a blast making holiday cards for family. I just wish there were even more NEWER child friendly videos to choose from. Several were older ones that they children had seen repeatedly.
Lot's of fun creating Christmas JibJabs for several family and friends.
Pretty easy to use, but wish the web site made it easier to edit a creation, like allow you to change face positions. Can do it, but you have to go back with your browser and start over.
Also wish I could send a short message when sending my creation.
The site is pretty forceful on billing, forces payment with recurring yearly $18 fee. Paying $18 for the use of the software for 1 year would be just fine to me, but forcing a recurring yearly fee is a bit pushy in my opinion. I was able to remove the recurring fee by following the PayPal instructions in the PayPal email confirming the current $18 payment. Have to go into PayPal payment preferences and cancel the recurring payment.
Not much new cards to choose from. One time membership instead of yearly membership fees if site isn't updated yearly
I particularly objected to the after sign up surprise charge to download/save the video and I am not endeared to the slightly sneaky, low ethics, of setting up an auto renewal subscription without an opt out option.
The templates, particularly for Christmas need refreshing as the choices are limited after using the service for a couple of years. I think JibJab's value for money has lost its appeal now.
Além de ser membro você tem que pagar por cada vídeo ou fotos que baixar.
I think they could use some fresh blood in the creative department. Their stuff is getting repetitive and not as kickass funny as it used to be. Lot is it seems targeted at people who find fart jokes hysterical which is fine but to balance that with equal number of things that are really funny in the dance sequences would be nice. We need more choice because I keep having to use the same ones year after year because it seems the best video cards came out hen Jib Jab was new. Time to fire your script writer and choreographer. It's just not fresh anymore. Still love you and hope you stretch the envelope more.
We downloaded the app to use for 1 day - read all the way through the Term & conditions to find out the FULL Cost - could see the monthly app fee and annual fee - the way the terms are written it looks as though you will only be charged monthly - logged onto the bank the next day - had been charged a Years fees! This app is not worth it - we will be asking for 11 mnths refund.
A few years ago I saw a couple of Jib Jab from my friends and forgot about them but one day, all of the sudden, I remembered and looked it up. One of the best x-mas greetings we've sent ever.
Paid in advance for the one year subscription, then played around on the site, made some fun jib jab videos, shared them with other family members... but decided I didn't want to commit to playing that much through out the rest of the year and decided to cancel the membership. Finally a company with NO drama, or sales pitch to try and change my mind. Helpful and prompt service and membership was cancelled. Now I'm waiting for the refund... which I fully expect to see reflected in my account soon.
It took me three attempts to get the faces in. Then, at checkout, I am pretty sure I checked to pay for just the one card, but I paid $18 for a year... just not what I expected!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

