Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Marchita B.
Unfollow Marchita B.
Share Review
Report Review

Fantastic family fun
December 30, 2016

Try Jibjab just for fun but during Christmas Holiday it was the ideal party starter and party favors for all ages!

Date of experience: December 27, 2016
Arizona
2 reviews
0 helpful votes
Follow V S.
Unfollow V S.
Share Review
Report Review

Ohh so fun
December 30, 2016

So fun to use... esp during Christmas. Thanks for all the laughs. So easy to use. Do everything right on my phone.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
Follow Susan H.
Unfollow Susan H.
Share Review
Report Review

Disappointed
December 30, 2016

No one replied to the card so I wonder if it went to the email. Addresses I specified. Also I don't like the fact that my card will be debited automatically. Good you made that clear but how do I stop it

Date of experience: December 27, 2016
New York
1 review
0 helpful votes
Follow Jim F.
Unfollow Jim F.
Share Review
Report Review

Strange Face on Videos
December 30, 2016

I signed up and ordered 2 videos and put my daughter in there, but I got some strange face and I cannot get it off?

Date of experience: December 27, 2016
North Dakota
1 review
0 helpful votes
Follow Alice S.
Unfollow Alice S.
Share Review
Report Review

Ba humbug!
December 30, 2016

Had trouble getting the mouths to drag into perfection!

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Joyce G.
Unfollow Joyce G.
Share Review
Report Review

So cute and funny
December 30, 2016

Responses are marvelous. Everyone's posting their little video on Facebook. It's even funny that the teeth are often floating away from the mouths.

Date of experience: December 27, 2016
Washington
1 review
0 helpful votes
Follow Carrie F.
Unfollow Carrie F.
Share Review
Report Review

When on the computer this works great but the app is harder to navigate and doesn't work as well for me.

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
Follow Happy C.
Unfollow Happy C.
Share Review
Report Review

Fun holiday cards
December 30, 2016

My children and I had a blast making holiday cards for family. I just wish there were even more NEWER child friendly videos to choose from. Several were older ones that they children had seen repeatedly.

Date of experience: December 27, 2016
Arizona
1 review
0 helpful votes
Follow Byron N.
Unfollow Byron N.
Share Review
Report Review

Family fun
December 30, 2016

Lot's of fun creating Christmas JibJabs for several family and friends.

Pretty easy to use, but wish the web site made it easier to edit a creation, like allow you to change face positions. Can do it, but you have to go back with your browser and start over.

Also wish I could send a short message when sending my creation.

The site is pretty forceful on billing, forces payment with recurring yearly $18 fee. Paying $18 for the use of the software for 1 year would be just fine to me, but forcing a recurring yearly fee is a bit pushy in my opinion. I was able to remove the recurring fee by following the PayPal instructions in the PayPal email confirming the current $18 payment. Have to go into PayPal payment preferences and cancel the recurring payment.

Date of experience: December 27, 2016
Canada
1 review
0 helpful votes
Follow Donna R.
Unfollow Donna R.
Share Review
Report Review

Site needs new cards
December 30, 2016

Not much new cards to choose from. One time membership instead of yearly membership fees if site isn't updated yearly

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
Follow Desmond L.
Unfollow Desmond L.
Share Review
Report Review

Needs refreshing; not value for money.
December 30, 2016

I particularly objected to the after sign up surprise charge to download/save the video and I am not endeared to the slightly sneaky, low ethics, of setting up an auto renewal subscription without an opt out option.

The templates, particularly for Christmas need refreshing as the choices are limited after using the service for a couple of years. I think JibJab's value for money has lost its appeal now.

Date of experience: December 27, 2016
Brazil
1 review
0 helpful votes
Follow Regivaldo S.
Unfollow Regivaldo S.
Share Review
Report Review

Ter que pagar por cada download.
December 30, 2016

Além de ser membro você tem que pagar por cada vídeo ou fotos que baixar.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow April M.
Unfollow April M.
Share Review
Report Review

I love Jib Jab but...
December 30, 2016

I think they could use some fresh blood in the creative department. Their stuff is getting repetitive and not as kickass funny as it used to be. Lot is it seems targeted at people who find fart jokes hysterical which is fine but to balance that with equal number of things that are really funny in the dance sequences would be nice. We need more choice because I keep having to use the same ones year after year because it seems the best video cards came out hen Jib Jab was new. Time to fire your script writer and choreographer. It's just not fresh anymore. Still love you and hope you stretch the envelope more.

Date of experience: December 27, 2016
Australia
1 review
1 helpful vote
Follow Louise E.
Unfollow Louise E.
Share Review
Report Review

We downloaded the app to use for 1 day - read all the way through the Term & conditions to find out the FULL Cost - could see the monthly app fee and annual fee - the way the terms are written it looks as though you will only be charged monthly - logged onto the bank the next day - had been charged a Years fees! This app is not worth it - we will be asking for 11 mnths refund.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Pat C.
Unfollow Pat C.
Share Review
Report Review

Wishing peace and joy to those we love!
December 30, 2016

A few years ago I saw a couple of Jib Jab from my friends and forgot about them but one day, all of the sudden, I remembered and looked it up. One of the best x-mas greetings we've sent ever.

Date of experience: December 27, 2016
Pennsylvania
1 review
0 helpful votes
Follow Susan O.
Unfollow Susan O.
Share Review
Report Review

Fun!
December 30, 2016

Love it but would really like to edit the faces once they are inserted... maybe in a preview before the video is ready to be sent out.

Date of experience: December 27, 2016
Texas
2 reviews
0 helpful votes
Follow Kitty p.
Unfollow Kitty p.
Share Review
Report Review

Fun
December 30, 2016

Many laughs at family members that are in a video with skills that are so foreign to them.

Date of experience: December 27, 2016
Delaware
1 review
0 helpful votes
Follow Pat R.
Unfollow Pat R.
Share Review
Report Review

Funny
December 30, 2016

Had a lot of fun with and the people I put on it enjoyed it as well.

Date of experience: December 27, 2016
Texas
1 review
0 helpful votes
Follow Debbie r.
Unfollow Debbie r.
Share Review
Report Review

Easy to cancel
December 30, 2016

Paid in advance for the one year subscription, then played around on the site, made some fun jib jab videos, shared them with other family members... but decided I didn't want to commit to playing that much through out the rest of the year and decided to cancel the membership. Finally a company with NO drama, or sales pitch to try and change my mind. Helpful and prompt service and membership was cancelled. Now I'm waiting for the refund... which I fully expect to see reflected in my account soon.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
Follow Juli S.
Unfollow Juli S.
Share Review
Report Review

Confusing!
December 30, 2016

It took me three attempts to get the faces in. Then, at checkout, I am pretty sure I checked to pay for just the one card, but I paid $18 for a year... just not what I expected!

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA