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JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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So easy to use and so much fun! My family and friends were thrilled to see themselves in the holiday "jibjabs"!
Hi I like this idea of funny video carton, but I'm deeply dissapointed with how low resolution of video is. In modern days where everything is retina or HD display you offer only 360p which is terrible to view on any small device.
You need to make an option which quality user can share od download.
If quality would be at least 720p I would continue to use your service but unfortunatelly I will cancel it.
Change that and I will return.
Kind regards
Had A membership problem, the support really made everything to solve IT, and they made IT! Very good and fast communication
I've paid for this, but the site still doesn't create my final card, it keeps asking for additional payment.
All those considering subscription, save the pain honestly it's not worth the cost, first subscription fee then keeps asking for more money... REALLY? There's better sites out their
Took a minute to get the hang of importing the right sized pictures, but after that it was easy. I look forward to creating more greetings.
I had a great time making fun videos with various family members. The best one was my 94 year old mother doing the Elf dance. My brother and his family doing disco was also great. I ended up doing several and everyone enjoyed watching them on Facebook. I loved all the responses from my family and friends. We were still talking about them at Christmas dinner.
None of my emails arrived. Disappointing. Some of the facebook views did not work either... I don't like paying money and not receiving the product which was promised. Can I know cancel my subscription now.
The only issue with this wonderful product is that it often ends up in people's junk email so they don't see it.
Switched to regular card as the cute video has too much Jib Jab going on. Not so personal. Should be as it is paid for.
After paying what I thought was only $1.99 I get an email from PayPal saying I have just paid $18 to JibJab for a subscription I had no idea I was signing up for, and then to realize this is an on going yearly automatic payment to say I was pissed off was an understatement. Stop advertising 1.99 when you are an $18 a year subscription service.
There are only my husband and myself and there weren't enough two people seasonal scenes. Most of the picks were for up to one to five people. Need only two people.
I like very much that the site reports the viewing status of the clip as to whether it has been viewed or not.
I love this app. I use this app for all sorts of occasions, and my husband, friends and family really enjoy them.
I initially produced 3 jibjab movies but was unable to create any more after paying my $18AUD therefore am unhappy with the site.
Love making the JibJabs but I'd have been willing to pay a little more to have the downloads included. It feels like I'm being nickel'ed and dime'ed after paying for a subscription to pay an additional $1.99 to download.
The experience was OK. Doubt I would use the service again and, therefor, would like to stop whatever subscription to the JibJab service I have. Please confirm.
1) it was really NOT clear that after paying the annual fee in advance, then I had to pay also for every card I had to save and send... I thought we had unlimited free usage of the cards after paying the yearly fee?
2) while making the card the system constantly crashed and did not save my work. After two hours and endless times, I had to opt for 4 people instead of 5 and finally it saved it, but had to send the card with one member of the family missing or no card...
3) the animated card was sent to many friends worldwide but only the US friends got it, the others never did, probably ends up in spam?
4) the card is a funny one, the sled ride, but it is a couple of years old, we can use some new funny ones.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members