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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Norway
1 review
0 helpful votes
Follow Me M.
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You should have the option to buy single cards, not only registration and payment for a year

Date of experience: December 28, 2016
Montana
1 review
0 helpful votes
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Very dissatisfied
December 30, 2016

It is a gyp. I paid for it and tried five times to complete my video. I gave up. I placed the heads on the spots and pressed continue, etc. What a rip off!

Date of experience: December 28, 2016
Sweden
2 reviews
0 helpful votes
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Could jot make Birthday with cast of 2
December 30, 2016

Had difficulty with face selection. Need to be able to re adjust the mouth.
Great fun cards, just difficult to operate.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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Keeps crashing
December 30, 2016

Starts off alright, then it crashes. Sent a video of 'It's a wonderful life' and the recipients couldn't see the end. It crashed

Date of experience: December 28, 2016
New Jersey
1 review
0 helpful votes
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Laugh
December 30, 2016

I love to laugh at all the videos I made on jibjab, makes other people laugh when nothing good is going right in their lives

Date of experience: December 28, 2016
Portugal
1 review
0 helpful votes
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No glad
December 30, 2016

I paid my annual fee and i can import one video, it's an outrage.

Date of experience: December 28, 2016
Texas
1 review
0 helpful votes
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Awesome Fun
December 30, 2016

I have never had so much fun creating unique gifts for family and friends! Everyone is surprised, laughs and loves them.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Christmas to Oz
December 30, 2016

My first attempt and quite easy to follow instructions. Had trouble aligning mouths but it made it even more amusing, though described by the recipient as 'a thing of nightmare' whilst laughing in delight.
Looking forward to the next birthday of a family member away from home.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Sharing fun with friends
December 30, 2016

Good fun for when one has some time to share some of the appropriate videos for whom they include.

Date of experience: December 28, 2016
France
1 review
0 helpful votes
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I'm loving this
December 30, 2016

I made my family laugh to tears, my colleagues too!
If I could just make one comment to improve this it would be to be able to put more than 5 people (we're 6 in the family so someone is always excluded) and probably be able to adapt the contours of the face cause the backeground is often visible on the sides.
Other than that you're good to go for a good laugh! Thanks Jibjab!

Date of experience: December 28, 2016
Germany
1 review
0 helpful votes
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Additional Charges to save
December 30, 2016

After agreeing to monthly/yearly one-time fee I created a card only to find out there was an additional charge for me to download and then be able to send.
This is not correct. These charges should be highlighted prior to joining. It might be in the fine print but that doesn't make it right by me.
I want to cancel immediately.

Date of experience: December 28, 2016
Connecticut
1 review
0 helpful votes
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Satisfied
December 30, 2016

So far so good except i would like to know is there a flat fee of $1.99 for all saved videos or is that per video to save? That is confusing

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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What fun! Best investment ever.
December 30, 2016

What fun! Best investment ever. Everyone loves them.

Date of experience: December 27, 2016
New Zealand
1 review
1 helpful vote
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Family
December 30, 2016

Would like to see more family ones without violence and suitable for children.

Date of experience: December 27, 2016
France
1 review
0 helpful votes
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A bit of a con
December 30, 2016

It is not evident you lock people into a contract to pay $18 a year, I made the card in a hurry assuming this was a low cost item, no where can I find on your web site the cost of the fees of membership or that it is auto renew.

Date of experience: December 27, 2016
GB
1 review
0 helpful votes
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Excellent customer service.
December 30, 2016

I had a subscription to Jibjab that I haven't used all year (I'd forgotten about it). I noticed I'd been charged for the following year (2017) so contacted them to ask for NEXT year's (2018) to be cancelled. I wasn't expecting a refund for 2017 but they refunded me in full. This type of customer service ensures that if I need their type of service in the future I will come straight back to them.

Date of experience: December 27, 2016
Australia
1 review
0 helpful votes
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Quirky
December 30, 2016

I just love Jib jab. It makes me laugh and it makes others laugh. Just brilliant

Date of experience: December 27, 2016
Illinois
1 review
0 helpful votes
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The charge was confusing and I ended up with a 1 year. Subscription

Date of experience: December 27, 2016
New Zealand
1 review
0 helpful votes
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Probably wouldn't subscribe again
December 30, 2016

The site is easy to use, but the video clips are pretty average. Also, it would be nice to be able to view the entire clip before you have to put the faces in.

Date of experience: December 27, 2016
Italy
1 review
0 helpful votes
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Not clear
December 30, 2016

Not clear that si a website in which you pay a year of service

Date of experience: December 27, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA