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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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You should have the option to buy single cards, not only registration and payment for a year
It is a gyp. I paid for it and tried five times to complete my video. I gave up. I placed the heads on the spots and pressed continue, etc. What a rip off!
Had difficulty with face selection. Need to be able to re adjust the mouth.
Great fun cards, just difficult to operate.
Starts off alright, then it crashes. Sent a video of 'It's a wonderful life' and the recipients couldn't see the end. It crashed
I love to laugh at all the videos I made on jibjab, makes other people laugh when nothing good is going right in their lives
I have never had so much fun creating unique gifts for family and friends! Everyone is surprised, laughs and loves them.
My first attempt and quite easy to follow instructions. Had trouble aligning mouths but it made it even more amusing, though described by the recipient as 'a thing of nightmare' whilst laughing in delight.
Looking forward to the next birthday of a family member away from home.
Good fun for when one has some time to share some of the appropriate videos for whom they include.
I made my family laugh to tears, my colleagues too!
If I could just make one comment to improve this it would be to be able to put more than 5 people (we're 6 in the family so someone is always excluded) and probably be able to adapt the contours of the face cause the backeground is often visible on the sides.
Other than that you're good to go for a good laugh! Thanks Jibjab!
After agreeing to monthly/yearly one-time fee I created a card only to find out there was an additional charge for me to download and then be able to send.
This is not correct. These charges should be highlighted prior to joining. It might be in the fine print but that doesn't make it right by me.
I want to cancel immediately.
So far so good except i would like to know is there a flat fee of $1.99 for all saved videos or is that per video to save? That is confusing
What fun! Best investment ever. Everyone loves them.
Would like to see more family ones without violence and suitable for children.
It is not evident you lock people into a contract to pay $18 a year, I made the card in a hurry assuming this was a low cost item, no where can I find on your web site the cost of the fees of membership or that it is auto renew.
I had a subscription to Jibjab that I haven't used all year (I'd forgotten about it). I noticed I'd been charged for the following year (2017) so contacted them to ask for NEXT year's (2018) to be cancelled. I wasn't expecting a refund for 2017 but they refunded me in full. This type of customer service ensures that if I need their type of service in the future I will come straight back to them.
The charge was confusing and I ended up with a 1 year. Subscription
The site is easy to use, but the video clips are pretty average. Also, it would be nice to be able to view the entire clip before you have to put the faces in.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

