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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Great website!
More music video will be more cool!
Also it would be great to make Jibjabs with movies!
My query was promptly answered and the problem satisfactorily resolved.
I was rather disappointed because there is no monthly registration only yearly
A friend of ours had a stroke just before Christmas. He was in a hospital on Christmas Day. We made a couple JibJab videos before we visited. It was pretty easy to do once I got the hang of it. At the hospital, we then showed him the videos on our phone. He was laughing so hard. He said "This is what I need to help recover. Could you make one everyday?" I said "I think they have 1,200 of them, so sure!"
We had a lot of fun creating the videos! The app is very easy and friendly!
Thank you so much for the "non-hassle" refund, pleasant customer service and prompt response. Based on this service, I'd most definitely use Jib-Jab in the future... Thank you!
The videos were fine, but quite expensive compared with other sites - and when playing them on a large screen, they are highly pixelated, so the quality isn't great.
Some Cards were received, others were not.
Some with Sound, some without
Unfortuneatly no help-line available
What a fun way to send a greeting to someone special. We have been having a blast creating fun and silly messages to our family and friends. I wish you could move around the faces once they've been applied though. You need to start over and although not that big a deal was a little frustrating.
I was billed for a service I believe I had cancelled. This company made it easy for me to cancel my subscription on line and even refunded me. Thank you
I was feeling blue without family for the holidays. So I signed up for JibJab and started putting family faces in the videos. What a hoot. My husband and I laughed all day. And so did the family members I sent the videos to. Loved them all and they cheered us up. Great idea!
I had great fun in sending these cards between setting up my face to watching what the cards done.
I would recommend this app to all my friends.
Card easy to use and send. Disappointed that you are not able to personalise the card and send a message to the recipient as you can do with Jacqui Lawson cards.
I sign in and select a new card and an error message telling me that the plug in will not load comes up. Am wondering whether this is because I am still running MS Vista which is no longer supported by Chrome?
It kept having me toad pics & align them. I thought it would be a simple project but it turned out to be a nightmare. No one received a Christmas card from
Me this year. I would like a full refund. Very dissatisfied.
We laugh a lot & have fun with JibJab, sharing video's with our friends and family.
After placing pictures to proceed I had to order to view the finished product which I was unsatisfied with. I tried to cancel and couldn't. I have not used the service or utilised it's product at all. I have requested a refund. I also discovered that it automatically subscribed to an annual fee! Very annoyed. About this. I am currently in dispute with jibbjabb over this whole experience.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

