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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Chile
1 review
0 helpful votes
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Suggestions
December 30, 2016

Great website!
More music video will be more cool!
Also it would be great to make Jibjabs with movies!

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Exceptional Support
December 30, 2016

My query was promptly answered and the problem satisfactorily resolved.

Date of experience: December 28, 2016
Hungary
1 review
0 helpful votes
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Monthly/seasonal registration
December 30, 2016

I was rather disappointed because there is no monthly registration only yearly

Date of experience: December 28, 2016
New York
1 review
0 helpful votes
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Made my friend's day in the hospital
December 30, 2016

A friend of ours had a stroke just before Christmas. He was in a hospital on Christmas Day. We made a couple JibJab videos before we visited. It was pretty easy to do once I got the hang of it. At the hospital, we then showed him the videos on our phone. He was laughing so hard. He said "This is what I need to help recover. Could you make one everyday?" I said "I think they have 1,200 of them, so sure!"

Date of experience: December 28, 2016
Brazil
1 review
0 helpful votes
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Fun and very easy
December 30, 2016

We had a lot of fun creating the videos! The app is very easy and friendly!

Date of experience: December 28, 2016
GB
1 review
1 helpful vote
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Great customer service
December 30, 2016

Thank you so much for the "non-hassle" refund, pleasant customer service and prompt response. Based on this service, I'd most definitely use Jib-Jab in the future... Thank you!

Date of experience: December 28, 2016
Texas
1 review
0 helpful votes
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Ok, but not worth the money
December 30, 2016

The videos were fine, but quite expensive compared with other sites - and when playing them on a large screen, they are highly pixelated, so the quality isn't great.

Date of experience: December 28, 2016
Germany
1 review
0 helpful votes
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Communications problems
December 30, 2016

Some Cards were received, others were not.

Some with Sound, some without

Unfortuneatly no help-line available

Date of experience: December 28, 2016
North Carolina
1 review
0 helpful votes
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Loved it!
December 30, 2016

Easy to use and great choices for cards. Everyone loved it!

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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Fun!
December 30, 2016

What a fun way to send a greeting to someone special. We have been having a blast creating fun and silly messages to our family and friends. I wish you could move around the faces once they've been applied though. You need to start over and although not that big a deal was a little frustrating.

Date of experience: December 28, 2016
Oregon
1 review
0 helpful votes
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Customer Friendly Company
December 30, 2016

I was billed for a service I believe I had cancelled. This company made it easy for me to cancel my subscription on line and even refunded me. Thank you

Date of experience: December 28, 2016
South Carolina
1 review
0 helpful votes
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Made our day
December 30, 2016

I was feeling blue without family for the holidays. So I signed up for JibJab and started putting family faces in the videos. What a hoot. My husband and I laughed all day. And so did the family members I sent the videos to. Loved them all and they cheered us up. Great idea!

Date of experience: December 28, 2016
Ireland
1 review
0 helpful votes
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Christmas
December 30, 2016

I had great fun in sending these cards between setting up my face to watching what the cards done.
I would recommend this app to all my friends.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Okay
December 30, 2016

Card easy to use and send. Disappointed that you are not able to personalise the card and send a message to the recipient as you can do with Jacqui Lawson cards.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Plug In problems
December 30, 2016

I sign in and select a new card and an error message telling me that the plug in will not load comes up. Am wondering whether this is because I am still running MS Vista which is no longer supported by Chrome?

Date of experience: December 28, 2016
Italy
1 review
0 helpful votes
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Not my idea
December 30, 2016

I don't like this service, i think it's difficult for me

Date of experience: December 28, 2016
Texas
1 review
0 helpful votes
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Christmas Cards
December 30, 2016

Quick, easy and funny. Will do more cards as the year progresses.

Date of experience: December 28, 2016
New Jersey
2 reviews
0 helpful votes
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Waste of my time
December 30, 2016

It kept having me toad pics & align them. I thought it would be a simple project but it turned out to be a nightmare. No one received a Christmas card from
Me this year. I would like a full refund. Very dissatisfied.

Date of experience: December 28, 2016
Italy
1 review
0 helpful votes
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Fun with JibJab
December 30, 2016

We laugh a lot & have fun with JibJab, sharing video's with our friends and family.

Date of experience: December 28, 2016
Cyprus
1 review
0 helpful votes
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It was not what I wanted
December 30, 2016

After placing pictures to proceed I had to order to view the finished product which I was unsatisfied with. I tried to cancel and couldn't. I have not used the service or utilised it's product at all. I have requested a refund. I also discovered that it automatically subscribed to an annual fee! Very annoyed. About this. I am currently in dispute with jibbjabb over this whole experience.

Date of experience: December 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA