On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab Reviews Summary
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like using JibJab to make fun birthday videos. It's easy to use and share. My only disappointment is the automatic renewal when you sign up. There is no option to stop it.
Keep up great work... looking forward to more music videos!
Multi person cards provided a great platform for fun and was well received.
Uploading pictures was easy once I got the hang of it.
Would like to be able to make changes once an image is uploaded but the only way I found to do that was to start from the beginning.
Sometimes the technology is clunky.
I am disappointed that when I post my video link to facebook it does not allow my video to play on the facebook page, and instead sends viewers to the jibjab website to be able to view the video. I expected convenient viewing where I posted with a paid membership.
My children love to "elf ourselves" around the Christmas holiday, but that is the only time of year we do it. It was fun for the one night, but definitely not worth the cost. It would be nice if there was a one time fee you could pay instead of a yearly membership.
Charge extra to downloads and has automatic renewal
What a great app. Really enjoy the amount of scenarios to choose from. Great way to send a laugh to some one.
A lot of fun, great for Christmas cards for anyone around the world!
Every year I make Jib Jabs for my first graders.
It is the perfect activity before Christmas break. They watch them at the holiday classroom party and just laugh and laugh! They love watching themselves over and over again! The app makes it so easy. I did about 10 Jib Jabs in 15 mins.
I even bring them out right before school ends! They never get old!
Unable to complete a project. Had to open new account and that did not help. Used to be good.
Fun to do, fun to watch! There is a "but": bad quality of the downloaded file, even though it is separately paid for... Shame... :(
My grandson had a great time doing video of the grandchildren and family.
Easy to set up an account; fun to pick cards for friends and family!
Once you decide on your video, it's easy to get the pictures you want and set them up appropriately.
Thanks for your great selections. My kids love to get involved producing the cards and we all love the outcome. Our friends always appreciate getting a JIB JAB card.
So easy to do and everyone you put in them love you for it xx
Some of the templates are a little over the edge, but can find some clean fun ones! Easy to use.
From the business
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members