Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
2 reviews
0 helpful votes
Follow Gail T.
Unfollow Gail T.
Share Review
Report Review

Lots of fun
December 30, 2016

Lots of fun to create, send, people loving seeing themselves - but most of the formats are pretty lame but the kids ones are quite creative

Date of experience: December 28, 2016
New York
1 review
0 helpful votes
Follow Joseph O.
Unfollow Joseph O.
Share Review
Report Review

Somewhat satisfied
December 30, 2016

It was fun but i cannot get it to send to my phone only emails maybe i am doing something wrong please advise how to

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
Follow Linda M.
Unfollow Linda M.
Share Review
Report Review

I cancelled without use and cancelled payment. I might have been more interested if I could have a price before purchasing. Also the face I inserted was replaced with an unknown face.

Date of experience: December 28, 2016
Florida
2 reviews
0 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

Reindeer Fun
December 30, 2016

I made a family video and everyone loved it. I found this so easy. Laughs while making, showing and looking again.

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
Follow Kenneth C.
Unfollow Kenneth C.
Share Review
Report Review

Piggy backing off of my paid account
December 30, 2016

While I am very pleased with the vids, the delivery system is unsatisfactory... and I will tell you why. These is a paid account... I have paid for the service... and yet Jib Jab still uses MY paid account to promote their service to the extreme. When I create a vid, the person I send it to should be able to click it and watch it... Facebook, email, wherever... NOT wait while being sent to the JibJab website where 3/4 of the page is occupied with selling more Jib Jab. Product quality is wonderful, but the delivery method lacks in care for the client.

Date of experience: December 28, 2016
New Jersey
2 reviews
0 helpful votes
Follow Jibjabber B.
Unfollow Jibjabber B.
Share Review
Report Review

I have followed jibjab for many years. I decided to finally get a membership. Very satisfied with using their service. You can share as much ecards as you like by email. But note there is an additional small fee to download them to your computer if you want to keep them digital right managed free. Enjoying the laughs!

Date of experience: December 28, 2016
Texas
1 review
0 helpful votes
Follow Vickie W.
Unfollow Vickie W.
Share Review
Report Review

Customer Unfriendly
December 30, 2016

I wanted this for a family Christmas party game but could not personalize any of the cards. They continued to show the demo faces rather than my family memebers

Date of experience: December 28, 2016
Louisiana
1 review
0 helpful votes
Follow Randy S.
Unfollow Randy S.
Share Review
Report Review

Site is very difficult to maneuver in
December 30, 2016

To much going good on? There is a lot of things going good on and it's difficult to figure out what I want to do.

Date of experience: December 28, 2016
Arizona
1 review
0 helpful votes
Follow Gary K.
Unfollow Gary K.
Share Review
Report Review

Horrible data base handling
December 30, 2016

Your cards are cute but you have no idea what you are doing with the back end processing with a long list of recipients. Im asking for a refund. Your site is not competitive.

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
Follow Kim D.
Unfollow Kim D.
Share Review
Report Review

Hilarious cards
December 30, 2016

My family cracked up when they got my e-card this Christmas. Easy to use and lots of fun!

Date of experience: December 28, 2016
Spain
1 review
0 helpful votes
Follow Sara G.
Unfollow Sara G.
Share Review
Report Review

Super satisfied
December 30, 2016

Is fantastic and always is an original post card to give, people love it

Date of experience: December 28, 2016
Washington
2 reviews
0 helpful votes
Follow Jim B.
Unfollow Jim B.
Share Review
Report Review

Enjoyed using the site for creating Christmas skits for the kids. The annual fee should include a certain number of downloads instead of having to pay for eah.

Date of experience: December 28, 2016
Massachusetts
1 review
0 helpful votes
Follow Sharon S.
Unfollow Sharon S.
Share Review
Report Review

Ease of Site
December 30, 2016

I find the site is easy to use, love all the different selection of cards they have.

Date of experience: December 28, 2016
Colorado
1 review
0 helpful votes
Follow Fred F.
Unfollow Fred F.
Share Review
Report Review

A hit!
December 30, 2016

My video was a sensation at Christmas time. Everybody loved it!

Date of experience: December 28, 2016
Massachusetts
1 review
0 helpful votes
Follow Jim F.
Unfollow Jim F.
Share Review
Report Review

As a paid member we should have more videos to choose. Although there are several to choose from we should have a lot more. Other than that what we have to choose are great and awesome! I still love and have laughs with what we have to work with.

Date of experience: December 28, 2016
Colorado
4 reviews
0 helpful votes
Follow Kathy p.
Unfollow Kathy p.
Share Review
Report Review

So Fun!
December 30, 2016

It was very easy to get started. The grandkids get a kick out of seeing themselves on screen!

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
Follow Marge L.
Unfollow Marge L.
Share Review
Report Review

Unhappy
December 30, 2016

Hi There... after I created my card, and tried to sign up and provided my credit card; I received a message that the site was down. So I was not able to send the card and did not think my credit card went through. Now I get my credit card invoice with a charge on it and I am not sure what I am being charged for Please send me an explanation... thank you!

Date of experience: December 28, 2016
Maryland
1 review
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Share Review
Report Review

Great customer service
December 30, 2016

I am very impressed with CS. I only needed 1 video but signed up for 1 year subscription prior to later seeing the single Fee for 1 video. I was graciously given a refund of the yearly subscription.

Date of experience: December 28, 2016
Indiana
2 reviews
0 helpful votes
Follow Kevin B.
Unfollow Kevin B.
Share Review
Report Review

Funny funny funny
December 30, 2016

Every Christmas our youngest granddaughter had so much fun with Jib Jab, we would watch several clips she did and just all laugh laugh laugh.

Date of experience: December 28, 2016
Minnesota
2 reviews
0 helpful votes
Follow Jonell R.
Unfollow Jonell R.
Share Review
Report Review

Subscription required?
December 30, 2016

You pay for a subscription then they want you to pay to download the video. Greedy. Just roll it in the subscription. Good product but they are overdoing it with their fees.

Date of experience: December 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA