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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Lots of fun to create, send, people loving seeing themselves - but most of the formats are pretty lame but the kids ones are quite creative
It was fun but i cannot get it to send to my phone only emails maybe i am doing something wrong please advise how to
I cancelled without use and cancelled payment. I might have been more interested if I could have a price before purchasing. Also the face I inserted was replaced with an unknown face.
I made a family video and everyone loved it. I found this so easy. Laughs while making, showing and looking again.
While I am very pleased with the vids, the delivery system is unsatisfactory... and I will tell you why. These is a paid account... I have paid for the service... and yet Jib Jab still uses MY paid account to promote their service to the extreme. When I create a vid, the person I send it to should be able to click it and watch it... Facebook, email, wherever... NOT wait while being sent to the JibJab website where 3/4 of the page is occupied with selling more Jib Jab. Product quality is wonderful, but the delivery method lacks in care for the client.
I have followed jibjab for many years. I decided to finally get a membership. Very satisfied with using their service. You can share as much ecards as you like by email. But note there is an additional small fee to download them to your computer if you want to keep them digital right managed free. Enjoying the laughs!
I wanted this for a family Christmas party game but could not personalize any of the cards. They continued to show the demo faces rather than my family memebers
To much going good on? There is a lot of things going good on and it's difficult to figure out what I want to do.
Your cards are cute but you have no idea what you are doing with the back end processing with a long list of recipients. Im asking for a refund. Your site is not competitive.
My family cracked up when they got my e-card this Christmas. Easy to use and lots of fun!
Is fantastic and always is an original post card to give, people love it
Enjoyed using the site for creating Christmas skits for the kids. The annual fee should include a certain number of downloads instead of having to pay for eah.
I find the site is easy to use, love all the different selection of cards they have.
As a paid member we should have more videos to choose. Although there are several to choose from we should have a lot more. Other than that what we have to choose are great and awesome! I still love and have laughs with what we have to work with.
Hi There... after I created my card, and tried to sign up and provided my credit card; I received a message that the site was down. So I was not able to send the card and did not think my credit card went through. Now I get my credit card invoice with a charge on it and I am not sure what I am being charged for Please send me an explanation... thank you!
I am very impressed with CS. I only needed 1 video but signed up for 1 year subscription prior to later seeing the single Fee for 1 video. I was graciously given a refund of the yearly subscription.
Every Christmas our youngest granddaughter had so much fun with Jib Jab, we would watch several clips she did and just all laugh laugh laugh.
You pay for a subscription then they want you to pay to download the video. Greedy. Just roll it in the subscription. Good product but they are overdoing it with their fees.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

