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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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Some of linked video had the heads floating away from the bodies. Seemed isolated to specific videos, not all. Beyond that, was happy with the experience.
These cards are simply amazing - we are simply in stitches when we receive one and friends and family are the same. In fact some of our friends have joined this superb site.
Great app, easy to use, and videos are generated very fast which is a plus since you can see the product and make changes as necessary.
Had a blast making our video and software was a cinch to use. We LOA's off and felt it was money well spent even after just one vid!
Besides the site not working properly and I needed assistance to get it to work (had to abandon my Internet server and find another), there are not enough NEW choices. There are e cards that have been on there for years! Same themes, same music.
I like to make these videos with my friends' photos. I wish you could send them by text message, as some of them don't use email. I have to copy and paste the link to a text message.
Outstanding and extremely funny, had fun with it with a group of friends.
I sent 3 Christmas e-cards this year and only 1 of the three was opened. I had to send a separate email to the other 2 intended recipients to tell them to look for the card and they found it buried in their junk folder. I have to say it completely ruined the surprise of the card as a fun extra gift. I am disappointed with the service and frustrated that I spent money on it.
I really enjoy putting together cards on JibJab. They're easy to do do, uniquely humorous and are so different than other online cards.
Thought the advertised price and full payment was deceiving. Didn't realize the full charge that would be incurred until after full payment was made. Not happy about that.
It was a bit of a learning curve but now I can place a mouth just perfect! This app is fun, entertaining and fairly easy to work with. Mu friends and family love to receive a Jib Jab from us. The more contorted the faves you use the better! Try it. Youll love it!
Brought lots of laughs. Just not enough songs. And if not premium member cant watch you ecards from mobile phone. Nor can u make any videos from a mobile phone.
I could not have access to all my pictures on facebook so it was a frustrating expieerence to obtain the photos I needed for jib jab otherwise it was good and the family I sent to enjoyed
We had a lot of fun with our friends and family special the kids making videos for the Christmas season
I spent a good half an hour creating a card for my wife, only to find out at the end that I couldn't do anything with it until I paid $18/year. What a ripoff for a dumb animated dance with her friend's faces clumsily tacked onto the bodies.
I used this tool on our Christmas night and it was so much fun.
Your messages go to spam due to too much jibjab content instead of making them fully personalized. I won't use the service again due to poor visibility of outgoing messages.
LOVE MAKING CARDS TO POST ON FACEBOOK OR EMAIL TO DISTANT RELATIVES. WOULD LOVE TO BE ABLE TO DOWNLOAD THEM FOR FREE BECAUSE I LOST TRACK OF THE HILARIOUS CARD I MADE LAST CHRISTMAS, BUT THEY'RE STILL TOTALLY WORTH THE FUN AND LAUGHS! :D
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

