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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Texas
1 review
0 helpful votes
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Happy with experience
December 30, 2016

Some of linked video had the heads floating away from the bodies. Seemed isolated to specific videos, not all. Beyond that, was happy with the experience.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Make someone very happy
December 30, 2016

These cards are simply amazing - we are simply in stitches when we receive one and friends and family are the same. In fact some of our friends have joined this superb site.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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Lots of Fun...
December 30, 2016

Great app, easy to use, and videos are generated very fast which is a plus since you can see the product and make changes as necessary.

Date of experience: December 28, 2016
District of Columbia
1 review
0 helpful votes
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Major fun!
December 30, 2016

Had a blast making our video and software was a cinch to use. We LOA's off and felt it was money well spent even after just one vid!

Date of experience: December 28, 2016
Missouri
1 review
0 helpful votes
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Disappointed
December 30, 2016

Besides the site not working properly and I needed assistance to get it to work (had to abandon my Internet server and find another), there are not enough NEW choices. There are e cards that have been on there for years! Same themes, same music.

Date of experience: December 28, 2016
Missouri
1 review
0 helpful votes
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Fun app
December 30, 2016

I like to make these videos with my friends' photos. I wish you could send them by text message, as some of them don't use email. I have to copy and paste the link to a text message.

Date of experience: December 28, 2016
New Jersey
1 review
0 helpful votes
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Totally Hilarious
December 30, 2016

Outstanding and extremely funny, had fun with it with a group of friends.

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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JibJab cards unopened
December 30, 2016

I sent 3 Christmas e-cards this year and only 1 of the three was opened. I had to send a separate email to the other 2 intended recipients to tell them to look for the card and they found it buried in their junk folder. I have to say it completely ruined the surprise of the card as a fun extra gift. I am disappointed with the service and frustrated that I spent money on it.

Date of experience: December 28, 2016
Mexico
2 reviews
0 helpful votes
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Easy and Unique
December 30, 2016

I really enjoy putting together cards on JibJab. They're easy to do do, uniquely humorous and are so different than other online cards.

Date of experience: December 28, 2016
Colorado
1 review
0 helpful votes
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Price and payment somewhat deceiving
December 30, 2016

Thought the advertised price and full payment was deceiving. Didn't realize the full charge that would be incurred until after full payment was made. Not happy about that.

Date of experience: December 28, 2016
Utah
1 review
0 helpful votes
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So much fun!
December 30, 2016

It was a bit of a learning curve but now I can place a mouth just perfect! This app is fun, entertaining and fairly easy to work with. Mu friends and family love to receive a Jib Jab from us. The more contorted the faves you use the better! Try it. Youll love it!

Date of experience: December 28, 2016
Virginia
1 review
0 helpful votes
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Just wish there were more options.
December 30, 2016

Brought lots of laughs. Just not enough songs. And if not premium member cant watch you ecards from mobile phone. Nor can u make any videos from a mobile phone.

Date of experience: December 28, 2016
Minnesota
2 reviews
0 helpful votes
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Great fun
December 30, 2016

This was a fun friends and family event we all got to laugh. Why do I get black that looks like people wearing mustaches in the video?

Date of experience: December 28, 2016
Arkansas
1 review
0 helpful votes
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Somewhat satisfied
December 30, 2016

I could not have access to all my pictures on facebook so it was a frustrating expieerence to obtain the photos I needed for jib jab otherwise it was good and the family I sent to enjoyed

Date of experience: December 28, 2016
Portugal
1 review
0 helpful votes
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Fantastic and Funny!
December 30, 2016

We had a lot of fun with our friends and family special the kids making videos for the Christmas season

Date of experience: December 28, 2016
Indiana
1 review
0 helpful votes
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WAY too expensive
December 30, 2016

I spent a good half an hour creating a card for my wife, only to find out at the end that I couldn't do anything with it until I paid $18/year. What a ripoff for a dumb animated dance with her friend's faces clumsily tacked onto the bodies.

Date of experience: December 28, 2016
Brazil
1 review
0 helpful votes
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I used this tool on our Christmas night and it was so much fun.

Date of experience: December 28, 2016
Texas
1 review
0 helpful votes
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1 improvement
December 30, 2016

I would like to be able to preview videos before I create e-cards.

Date of experience: December 28, 2016
Poland
1 review
0 helpful votes
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Goes to spam
December 30, 2016

Your messages go to spam due to too much jibjab content instead of making them fully personalized. I won't use the service again due to poor visibility of outgoing messages.

Date of experience: December 28, 2016
Virginia
1 review
0 helpful votes
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ALWAYS A BLAST!
December 30, 2016

LOVE MAKING CARDS TO POST ON FACEBOOK OR EMAIL TO DISTANT RELATIVES. WOULD LOVE TO BE ABLE TO DOWNLOAD THEM FOR FREE BECAUSE I LOST TRACK OF THE HILARIOUS CARD I MADE LAST CHRISTMAS, BUT THEY'RE STILL TOTALLY WORTH THE FUN AND LAUGHS! :D

Date of experience: December 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA