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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Canada
1 review
0 helpful votes
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Making my family & friends laugh
December 31, 2016

Very satisfied with JibJab; cause it is fun making the videos and they are always so cute and funny.
I just wish there were more new ones to pick from.
Keep up the good work and Happy Holidays

Date of experience: December 28, 2016
Mexico
1 review
0 helpful votes
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Very quick and kind people
December 31, 2016

They really care about our problems they move fast to get the client happy, thanks again and have a happy new year everyone un the support area!

Date of experience: December 28, 2016
Tennessee
1 review
0 helpful votes
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Awesome
December 31, 2016

Snowball fight card was absolutely perfect ~~we've lost two very dear family members and then there is my two daughters and myself. The snowball fight was two against three. We all laughed so hard because it was a perfect fit: Our two angels against us three so thank you from the bottom of our hearts for making us able to laugh this holiday season

Date of experience: December 28, 2016
Utah
1 review
0 helpful votes
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I would recommend JibJab to others. Lots of fun for everyone - senders and viewers.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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Crowd pleaser
December 30, 2016

Enjoyable to the makers, funny to the audience. Wish I could share it in medians beyond Facebook and email. E.g. What's app.

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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It was fun
December 30, 2016

It was easy to create and fun to watch. But had lots of difficulty sending it and people being able to open it to watch

Date of experience: December 28, 2016
India
1 review
0 helpful votes
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Fun for the holidays
December 30, 2016

I sent out the Tree killing card and my friends were laughing all the way to the bathroom.

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Rocking Xmas
December 30, 2016

So much fun, a little off beat silly but humorous, loved the guitar parts most.

Date of experience: December 28, 2016
North Carolina
1 review
0 helpful votes
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Unsatisfied
December 30, 2016

Could not get into sight to pick the pictures. I have tried this twice before. Please delete my account.

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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Unable to create videos!
December 30, 2016

I have tried so many times, my account continually asks me to Upgrade, even tho I have already paid for an account. I have tried everything that the emails you have sent me have told me to do. Please refund my money!

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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JibJab is so fun!
December 30, 2016

Thank you for letting me use this. I had fun. Great videos. Great customer service

Date of experience: December 28, 2016
Illinois
1 review
0 helpful votes
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Eventually
December 30, 2016

While ultimately making the video can be done, my account and getting that straightened out is another thing. I leave the account alone till I have a need for a card. Frustrating. The account its set up thru my business email and not my personal account, Im told it is the only way the account can be set up, so disappointing.

Date of experience: December 28, 2016
Missouri
1 review
0 helpful votes
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Christmas Cards
December 30, 2016

This was easy to use and my kids loved the cards with themselves in them

Date of experience: December 28, 2016
New Jersey
1 review
0 helpful votes
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Great Family Fun!
December 30, 2016

My videos provided much needed entertainment at our family Christmas dinner! Great entertainment for everyone, from the tiny tots to the great-grand parents!

Date of experience: December 28, 2016
New York
1 review
0 helpful votes
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SLED RACE!
December 30, 2016

One of the best apps I have ever used! Sled Race for Christmas was a HUGE hit with my family, we decided that would be our 2016 holiday card! I hope they will do one for 6 people! Such fun!

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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Tons of laughs
December 30, 2016

Quite simple to create a video and everyone really loves it.

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Xmas fun
December 30, 2016

Put them on facebook and the whole family had a good chuckle even interstate relatives that we don"t see very often.

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Great ideas
December 30, 2016

I usually make 2-3 jibjabs each month and I find the personalised videos to be really funny. I would like it more if they released new videos monthly, as I feel I have used most of them already.

Date of experience: December 28, 2016
Wisconsin
1 review
0 helpful votes
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Review of problem with JibJab
December 30, 2016

I had been charged $18.00 for a membership which I did not request. I initially called my bank and the bank manager told me to check with JibJab.com which I did.

Today, I received a note stating that my problem had been resolved and that I would be receiving a refund of $18.00 into the account from which the money had been taken. I am very satisfied with this review and response.

Date of experience: December 28, 2016
Maryland
1 review
0 helpful votes
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Not completely User Friendly
December 30, 2016

Could not seem to be able to go back and redo the head pictures.

Date of experience: December 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA