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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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JibJab made my holiday greeting card experience so enjoyable! The videos are easy to create! They look and sound great! My friends and I thoroughly enjoyed them!
Quick sign up process and easy video creation tool made this a quick festive treat for my Facebook wall. It was first time I had used anything like this, so JibJab have made it just right. Can't wait to use kit again!
I joined Jib Jab in 2015 and received what I thought was a renewal and it was another membership so I am paying twice? Other payment maybe against my email *******@zeelandia.co.uk which is the one I prefer and the second charge against *******@gmail.com.
In cancel in 2/3 weeks to try it out. Once I submitted to cancel your $#*!ing company charged me! If I had it a month I would understand. I will blast you guys on Facebook
Incredibly easy to use almost too easy, puts a whole new spin on sending cards to people I'm through with writing cards this is the way to do it.
Used Jib Jab a few time, easy to use lots of Choices/ theams to use, would like a few videos more, maybe thankyous and just Hello ones suitable for friends and family, but still very happy with it
I purchased this for the sole purpose of doing a Christmas ecard, period. After I paid (NOT $1.50 per month, but the entire year-$18 up front), I spent over an hour collecting photos, cropping, etc. just to be relocated to another site to PAY AGAIN before I could use- 5 different attempts even with the help of my boyfriend. REALLY ANGRY and feel completely RIPPED OFF! He said the same thing happened to him and he would have told me not to use!
Fun. Good songs. Good characters. Love doing videos. Only thing negative is lining up the mouths to work right.
3
Most greeting card are boring to me. Jib jab has made them a whole lot more!
All the recipients I sent it to never received it, what a waste of money!
Funniest Christmas JibJab videos ever! We made a lot of people laugh till they cried! Thank you JibJab.
I didn't realize that I had signed up for a recurring subscription with JibJab. I emailed immediately when I realized that I'd been charged a fee via PayPal. My request was answered and resolved within 24hrs. The staff was very polite and friendly and invited me to use the site as a Guest. Great customer service!
JibJab has a lot of cute Christmas videos and dances. I would like to see more of those for other holidays and birthdays that I can send to my grandchildren. Not all are appropriate for small children. The yearly rate is cheaper than greeting cards in the stores.
Addictive. Fun and funny everytime. Made many friends day with xmas cards
It should be avaiable to see on the telephone at least for the month ive paid.
I purchased a membership and still was charged $1.99 for the two videos I produced. The site was difficult (for me) to navigate.
This site and customer service is the best I've ever experienced. I highly recommend JibJab!
Family and friends loved the funny unconventional Greetings. It was easy to do and the children in the video loved being on "show".
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

