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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Connecticut
1 review
0 helpful votes
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JibJab made my holiday greeting card experience so enjoyable! The videos are easy to create! They look and sound great! My friends and I thoroughly enjoyed them!

Date of experience: December 29, 2016
Indiana
1 review
0 helpful votes
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Fun times
December 31, 2016

Friends and family love the videos with them in it.

Date of experience: December 29, 2016
Virginia
1 review
0 helpful votes
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It's So Easy and So Funny
December 31, 2016

Quick sign up process and easy video creation tool made this a quick festive treat for my Facebook wall. It was first time I had used anything like this, so JibJab have made it just right. Can't wait to use kit again!

Date of experience: December 29, 2016
GB
1 review
0 helpful votes
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Been Charged Twice
December 31, 2016

I joined Jib Jab in 2015 and received what I thought was a renewal and it was another membership so I am paying twice? Other payment maybe against my email *******@zeelandia.co.uk which is the one I prefer and the second charge against *******@gmail.com.

Date of experience: December 29, 2016
Iowa
1 review
0 helpful votes
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What free month services
December 31, 2016

In cancel in 2/3 weeks to try it out. Once I submitted to cancel your $#*!ing company charged me! If I had it a month I would understand. I will blast you guys on Facebook

Date of experience: December 29, 2016
Georgia
1 review
0 helpful votes
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Incredibly easy to use almost too easy, puts a whole new spin on sending cards to people I'm through with writing cards this is the way to do it.

Date of experience: December 28, 2016
GB
1 review
0 helpful votes
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Used Jib Jab a few time, easy to use lots of Choices/ theams to use, would like a few videos more, maybe thankyous and just Hello ones suitable for friends and family, but still very happy with it

Date of experience: December 28, 2016
Nevada
1 review
0 helpful votes
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Do NOT use this site!
December 31, 2016

I purchased this for the sole purpose of doing a Christmas ecard, period. After I paid (NOT $1.50 per month, but the entire year-$18 up front), I spent over an hour collecting photos, cropping, etc. just to be relocated to another site to PAY AGAIN before I could use- 5 different attempts even with the help of my boyfriend. REALLY ANGRY and feel completely RIPPED OFF! He said the same thing happened to him and he would have told me not to use!

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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Fun
December 31, 2016

Fun. Good songs. Good characters. Love doing videos. Only thing negative is lining up the mouths to work right.

Date of experience: December 28, 2016
California
1 review
0 helpful votes
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It wasn't easy to figure out!
December 31, 2016

3

Date of experience: December 28, 2016
North Carolina
1 review
0 helpful votes
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Fun
December 31, 2016

Most greeting card are boring to me. Jib jab has made them a whole lot more!

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Waste of money
December 31, 2016

All the recipients I sent it to never received it, what a waste of money!

Date of experience: December 28, 2016
Canada
1 review
0 helpful votes
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Christmas Blast
December 31, 2016

Funniest Christmas JibJab videos ever! We made a lot of people laugh till they cried! Thank you JibJab.

Date of experience: December 28, 2016
California
2 reviews
0 helpful votes
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I didn't realize that I had signed up for a recurring subscription with JibJab. I emailed immediately when I realized that I'd been charged a fee via PayPal. My request was answered and resolved within 24hrs. The staff was very polite and friendly and invited me to use the site as a Guest. Great customer service!

Date of experience: December 28, 2016
Hawaii
1 review
0 helpful votes
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Very good
December 31, 2016

JibJab has a lot of cute Christmas videos and dances. I would like to see more of those for other holidays and birthdays that I can send to my grandchildren. Not all are appropriate for small children. The yearly rate is cheaper than greeting cards in the stores.

Date of experience: December 28, 2016
Ohio
1 review
0 helpful votes
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Laughed my butt off.
December 31, 2016

Addictive. Fun and funny everytime. Made many friends day with xmas cards

Date of experience: December 28, 2016
Panama
1 review
0 helpful votes
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It should be avaiable to see on the telephone at least for the month ive paid.

Date of experience: December 28, 2016
Wisconsin
1 review
0 helpful votes
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Membership didn't work
December 31, 2016

I purchased a membership and still was charged $1.99 for the two videos I produced. The site was difficult (for me) to navigate.

Date of experience: December 28, 2016
New Jersey
1 review
0 helpful votes
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Best Ever!
December 31, 2016

This site and customer service is the best I've ever experienced. I highly recommend JibJab!

Date of experience: December 28, 2016
Australia
1 review
0 helpful votes
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Christmas Greetings
December 31, 2016

Family and friends loved the funny unconventional Greetings. It was easy to do and the children in the video loved being on "show".

Date of experience: December 28, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA