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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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While I thought the initial purchase of the package was reasonably priced. Then I found that I still had to pay for each use. The idea and the delivery are good; but the pricing is extortionate.
Things NOT so risqué and music that can be shared. I like the concept be some I could not post. More options. It was easy to use the site.
Can't fault it. Great service, fast, efficient and friendly.
Love the product... and when I requested assistance regarding my payment methods they were quick and accommodating.
Thank you for your prompt attention and resolution to my issue in regard to your auto renewal policy.
When I signed up a year ago I didn't realize it was an automatic renewal. I was not expecting the renewal to happen so when it did I emailed customer service. I was shocked and thoroughly pleased at the immediate response from the customer service team. And my refund was immediately in my bank account!
Great customer service and so many great cards/videos for all occasions.
Told it was an email address issue. Gave permission to change my email address to the current one and still no response. I have missed two birthdays now.
The Jib Jab app makes it even easier and more fun to send Jib Jabs! My friends and family love them.
I love these customized greeting clips. It is easy to use and a joy for everyone to look at!
Love the site - but have had it for over a year and there were not enough new items to choose from this year other than that it is great
My 7 year old grandson had so much fun putting together our Christmas greeting to email all our family & friends who loved it.
Wondering if there's a way to delete pictures?
Wish it would remind me the 1st of very month to send on out
Houve um problema na minha compra e que foi prontamente solucionada. Agradeço imensamente e devo dizer que irei utilizar este site oportunamente.
Muito grata
I highly recommend this product to anyone with a sense of humor and a creative nature.
To see the video you must pay a subscription fee. To use the video you must pay another fee. Instead of posting the costs upfront, the fees and payments are revealed one level at a time. You may consider this clever marketing, but it honestly feels more like a scam.
Cancel my account. It was subscribed to under false pretenses.
We found the jibjabs easy to use and understand how to set them up, but it was a bit difficult refinding a card once you had made it, and an address book would be handy.
Some of the tunes would have been great, but not sung by pinky and perky... some "straighter" ones... carol singers perhaps would be good... but on the whole... very enjoyable.
The site is easy to use. The animations are hilarious, and the customer service is great.
Jib Jab has really been a fun way to share greetings with friends and family! I love seeing the end result!
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

