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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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A lot to pay for a little entertainment
December 31, 2016

While I thought the initial purchase of the package was reasonably priced. Then I found that I still had to pay for each use. The idea and the delivery are good; but the pricing is extortionate.

Date of experience: December 29, 2016
Texas
1 review
0 helpful votes
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Things NOT so risqué and music that can be shared. I like the concept be some I could not post. More options. It was easy to use the site.

Date of experience: December 29, 2016
Germany
1 review
0 helpful votes
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Excellent customer service
December 31, 2016

Can't fault it. Great service, fast, efficient and friendly.

Date of experience: December 29, 2016
Texas
2 reviews
0 helpful votes
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Adorable e-cards
December 31, 2016

Love the product... and when I requested assistance regarding my payment methods they were quick and accommodating.

Date of experience: December 29, 2016
New Jersey
1 review
0 helpful votes
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Outstanding Customer Service
December 31, 2016

Thank you for your prompt attention and resolution to my issue in regard to your auto renewal policy.

Date of experience: December 29, 2016
California
1 review
0 helpful votes
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Outstanding customer service!
December 31, 2016

When I signed up a year ago I didn't realize it was an automatic renewal. I was not expecting the renewal to happen so when it did I emailed customer service. I was shocked and thoroughly pleased at the immediate response from the customer service team. And my refund was immediately in my bank account!

Date of experience: December 29, 2016
Colorado
1 review
0 helpful votes
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Great customer service and so many great cards/videos for all occasions.

Date of experience: December 29, 2016
GB
1 review
0 helpful votes
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Still can't send a jibjab
December 31, 2016

Told it was an email address issue. Gave permission to change my email address to the current one and still no response. I have missed two birthdays now.

Date of experience: December 29, 2016
New Jersey
1 review
0 helpful votes
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JIB JAB ROCKS!
December 31, 2016

The Jib Jab app makes it even easier and more fun to send Jib Jabs! My friends and family love them.

Date of experience: December 29, 2016
California
2 reviews
0 helpful votes
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FUN, AMUSING, ADORABLE
December 31, 2016

I love these customized greeting clips. It is easy to use and a joy for everyone to look at!

Date of experience: December 29, 2016
New Hampshire
1 review
0 helpful votes
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Love the site - but have had it for over a year and there were not enough new items to choose from this year other than that it is great

Date of experience: December 29, 2016
France
1 review
0 helpful votes
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Amazing
December 31, 2016

It's real amazing! I am french and I am very satisfied, I laugh with my friends a lot!

Date of experience: December 29, 2016
Canada
1 review
0 helpful votes
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FUN
December 31, 2016

My 7 year old grandson had so much fun putting together our Christmas greeting to email all our family & friends who loved it.
Wondering if there's a way to delete pictures?

Date of experience: December 29, 2016
Massachusetts
1 review
0 helpful votes
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Love this stuff
December 31, 2016

Wish it would remind me the 1st of very month to send on out

Date of experience: December 29, 2016
Brazil
1 review
0 helpful votes
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Muito Satusfeita
December 31, 2016

Houve um problema na minha compra e que foi prontamente solucionada. Agradeço imensamente e devo dizer que irei utilizar este site oportunamente.
Muito grata

Date of experience: December 29, 2016
Texas
1 review
0 helpful votes
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Excellent Product and Service
December 31, 2016

I highly recommend this product to anyone with a sense of humor and a creative nature.

Date of experience: December 29, 2016
New York
1 review
0 helpful votes
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One bill & fee after another
December 31, 2016

To see the video you must pay a subscription fee. To use the video you must pay another fee. Instead of posting the costs upfront, the fees and payments are revealed one level at a time. You may consider this clever marketing, but it honestly feels more like a scam.

Cancel my account. It was subscribed to under false pretenses.

Date of experience: December 29, 2016
France
1 review
0 helpful votes
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Hillarious
December 31, 2016

We found the jibjabs easy to use and understand how to set them up, but it was a bit difficult refinding a card once you had made it, and an address book would be handy.
Some of the tunes would have been great, but not sung by pinky and perky... some "straighter" ones... carol singers perhaps would be good... but on the whole... very enjoyable.

Date of experience: December 29, 2016
Georgia
1 review
0 helpful votes
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Fantabulously Fun!
December 31, 2016

The site is easy to use. The animations are hilarious, and the customer service is great.

Date of experience: December 29, 2016
Ohio
1 review
0 helpful votes
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What fun!
December 31, 2016

Jib Jab has really been a fun way to share greetings with friends and family! I love seeing the end result!

Date of experience: December 29, 2016

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA