Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JibJab

JibJab

3.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JibJab?
grey stargrey stargrey stargrey stargrey star

JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow Paul F.
Unfollow Paul F.
Share Review
Report Review

JibBab with a question!
January 6, 2017

I was going back & forth with customer service as it was telling me when I became a member that all I had to do was pay $18 & then when I went to put an order in, I had to pay additional $1.99 when that should have been told when I placed the order but didn't! Then, all I asked was a question about a refund & customer service went ahead & cancelled my order & I told him to reread the note that I sent & then he reversed the charges till the 30 days are up if I dedecide to cancel the order! Thanks!

Date of experience: January 3, 2017
New York
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Wonderful
January 6, 2017

I discovered Jib Jab last summer and truly enjoy sending out birthday cards to our family and friends since my husband is handicapped they enjoy seeing him on the move once again. Also enjoyed sending the holiday ones when they come along.

Date of experience: January 3, 2017
Arizona
1 review
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Share Review
Report Review

Loads of Fun but...
January 6, 2017

Found there wasn't a good variety of choices for New Years and also all the videos were limited to 5 people.

Date of experience: January 3, 2017
Kansas
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Share Review
Report Review

The advertising for the subscription was misleading, I only wanted to purchase one month

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
Follow Jeanette D.
Unfollow Jeanette D.
Share Review
Report Review

Hilarious!
January 6, 2017

Greatest thing invented for birthdays and holidays

Date of experience: January 3, 2017
Brazil
1 review
0 helpful votes
Follow Pedro F.
Unfollow Pedro F.
Share Review
Report Review

Unfair
January 6, 2017

I have to pay to download the videos? So what is the subscription for?

(And now I have to write anything else because you think the two questions above don't have enough characters do deserve a submit)

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
Follow Jorge B.
Unfollow Jorge B.
Share Review
Report Review

Terrible
January 6, 2017

I sent two times my pic they never did ot and tbey keep my pic never I send a pic to them forget about it
Remove my email right now

Date of experience: January 3, 2017
California
1 review
0 helpful votes
Follow Dave H.
Unfollow Dave H.
Share Review
Report Review

New Year JibJab
January 6, 2017

Was really fun to make. Our kids watched it over and over again and enjoyed seeing themselves in the video. Thanks!

Date of experience: January 3, 2017
Massachusetts
1 review
0 helpful votes
Follow Roger M.
Unfollow Roger M.
Share Review
Report Review

I love the site, it's super fun and creative, yet there was a disconnect between the app for the phone and the on line experience that made the joining up less then perfect, and a little too pricey!

Date of experience: January 3, 2017
Georgia
2 reviews
0 helpful votes
Follow Teresa E.
Unfollow Teresa E.
Share Review
Report Review

It's great fun!
January 6, 2017

I enjoyed creating animated scenes with family members' photos. Family members enjoyed watching them as well!

Date of experience: January 3, 2017
Nevada
1 review
0 helpful votes
Follow Donna M.
Unfollow Donna M.
Share Review
Report Review

Unique Greeting Cards
January 6, 2017

My late husband used to use JibJab. There are so many selections and the way the photos fit in is excellent. JibJab makes it so easy to professionally photoshop some amusing greetings. Thanks!

Date of experience: January 3, 2017
Arkansas
1 review
0 helpful votes
Follow Brenda P.
Unfollow Brenda P.
Share Review
Report Review

I like when I can pick 1-5 people to use. Need more of those.

Date of experience: January 3, 2017
Georgia
2 reviews
0 helpful votes
Follow John F.
Unfollow John F.
Share Review
Report Review

Very limited and restrictive
January 6, 2017

Selections are limited. Setting up message not as easy as it could/should be. This app is not what it's promoted to be.

Date of experience: January 3, 2017
New Zealand
2 reviews
0 helpful votes
Follow Albert S.
Unfollow Albert S.
Share Review
Report Review

Scary Snowman brings laughter!
January 6, 2017

Why don't I send you my friends review? Herewith...
Happy New Year my dear friend. I've watched your video a few times now, and it gets better and funnier each time, maybe because it's so special, and I realize how much effort you put into doing it. Albert it's the nicest present I've gotten in a long time! It's made the start of the New Year more palatable, and I will keep watching it when I need a laugh. Love you Phyllis

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
Follow Robert K.
Unfollow Robert K.
Share Review
Report Review

Incredible
January 6, 2017

I joined during the holidays. Made a video as easy as pie and sent it to closae relatives. They were just amazed at the quality, the complete ease in creating videos and the hilarious results. I am sure some of them joined JibJab right after. I plan on sending funny videos for any occasion to every one I know. Grear job!

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
Follow Mitch T.
Unfollow Mitch T.
Share Review
Report Review

Would be nice if I went in seamlessly from the screen shortcut, Love the results but can't stand the process I go through to get there... I eventually get there but it's different every time. Lose a lot of time finding my way to a video and spend A LOT of time on the never ending screen with the android phone image.

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
Follow Wendy W.
Unfollow Wendy W.
Share Review
Report Review

Number of Characters
January 6, 2017

It was great except I sometimes like to be able to pick the number of characters other than one or five.

Date of experience: January 3, 2017
Georgia
1 review
0 helpful votes
Follow Gene M.
Unfollow Gene M.
Share Review
Report Review

As good as can get
January 6, 2017

Used for few years and will continue to use, it has performed well for me

Date of experience: January 3, 2017
California
1 review
0 helpful votes
Follow Rosemary M.
Unfollow Rosemary M.
Share Review
Report Review

Hours of fun
January 6, 2017

I subscribe for my grand kids, ages 6 and 11, who have hours of fun using Jib Jab. We put in pics of all the relatives, along with cat and dog. Thanks!

Date of experience: January 3, 2017
Ohio
1 review
0 helpful votes
Follow Tina H.
Unfollow Tina H.
Share Review
Report Review

The app sucks
January 6, 2017

The app is terrible because you can do regular ecards with it.
Also, your faces don't get saved online either, that is annoying because it takes a long time to upload and position them

Date of experience: January 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA