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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I was going back & forth with customer service as it was telling me when I became a member that all I had to do was pay $18 & then when I went to put an order in, I had to pay additional $1.99 when that should have been told when I placed the order but didn't! Then, all I asked was a question about a refund & customer service went ahead & cancelled my order & I told him to reread the note that I sent & then he reversed the charges till the 30 days are up if I dedecide to cancel the order! Thanks!
I discovered Jib Jab last summer and truly enjoy sending out birthday cards to our family and friends since my husband is handicapped they enjoy seeing him on the move once again. Also enjoyed sending the holiday ones when they come along.
Found there wasn't a good variety of choices for New Years and also all the videos were limited to 5 people.
The advertising for the subscription was misleading, I only wanted to purchase one month
Greatest thing invented for birthdays and holidays
I have to pay to download the videos? So what is the subscription for?
(And now I have to write anything else because you think the two questions above don't have enough characters do deserve a submit)
Was really fun to make. Our kids watched it over and over again and enjoyed seeing themselves in the video. Thanks!
I love the site, it's super fun and creative, yet there was a disconnect between the app for the phone and the on line experience that made the joining up less then perfect, and a little too pricey!
I enjoyed creating animated scenes with family members' photos. Family members enjoyed watching them as well!
My late husband used to use JibJab. There are so many selections and the way the photos fit in is excellent. JibJab makes it so easy to professionally photoshop some amusing greetings. Thanks!
I like when I can pick 1-5 people to use. Need more of those.
Selections are limited. Setting up message not as easy as it could/should be. This app is not what it's promoted to be.
Why don't I send you my friends review? Herewith...
Happy New Year my dear friend. I've watched your video a few times now, and it gets better and funnier each time, maybe because it's so special, and I realize how much effort you put into doing it. Albert it's the nicest present I've gotten in a long time! It's made the start of the New Year more palatable, and I will keep watching it when I need a laugh. Love you Phyllis
I joined during the holidays. Made a video as easy as pie and sent it to closae relatives. They were just amazed at the quality, the complete ease in creating videos and the hilarious results. I am sure some of them joined JibJab right after. I plan on sending funny videos for any occasion to every one I know. Grear job!
Would be nice if I went in seamlessly from the screen shortcut, Love the results but can't stand the process I go through to get there... I eventually get there but it's different every time. Lose a lot of time finding my way to a video and spend A LOT of time on the never ending screen with the android phone image.
It was great except I sometimes like to be able to pick the number of characters other than one or five.
Used for few years and will continue to use, it has performed well for me
I subscribe for my grand kids, ages 6 and 11, who have hours of fun using Jib Jab. We put in pics of all the relatives, along with cat and dog. Thanks!
The app is terrible because you can do regular ecards with it.
Also, your faces don't get saved online either, that is annoying because it takes a long time to upload and position them
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

