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JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
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I have used Jibjab before
Member a few years ago
Renewed my membership this year
And can't seem to create anything
On my Mac. I am not running the latest OS
But have always used Jibjab previously without problem. OS 10. 5. 8.
Couple of other issues
My heads that I saved are not all showing up
Had about 20 - now only showing 8
Lastly. Tried to email several people a video on New Years and could only send it to about 4 people at a time. This limitation was a pain
Never used. Don't have photos or time to use. Looks like a fun site if you have the photos of family or friends.
I sent my nephew a Happy Birthday card- JibJab made me renew my membership for $18 then wouldn't let me finish the card- it sent with no Happy Birthday message from me- I feel ripped off- how do I get my money back?
Easy, funny, always a hit. Cheaper than sending cards. More entertaining and faster, too. Really happy with the selection of cards.
This is such a fun place to make cards,... I had a few problems with my account but Morgan was so helpful (and patient) to me. He got all my goofy problems straightened out quickly!
En pengemaskine. Hvad der umiddelbart fremstaar som en udgift p@ en tier koster reelt 18 $, og saa skal man endda selv sikre sig, at jibjab ikke bare fortsat toemmer ens konto.
I tried to send a New Year's card. It didn't work. Then tried to contact Jib Jab. That didn't work. So wrote to cancel membership
Need more options to personalized. Should be able to go back thru the browser. Many times i had to start from the beginning.
I have had a lot of fun doing Christmas and New Year Heads Bouncing around and sharing them with family and friends. Everyone that has seen the short little videos has got a good laugh out of them. Thanks for the good pricing Jib Jab.
I've been with you with a serious number of years now; very satisfied with what I see when I need something toi celebrate a birthday or other circomstances... keep up the good work!
Jean Paul Picard
I was over charged initially - but the issue was dealt with quickly. 5 stars.
I was planning to send out a New Years card but found the options limited. I wanted only two people (faces) but found limited options, 4 or 1.3 stars.
We make a lot of videos with my childrens and sent videos to my friends with they face.
A great buy for the money. Great fun. Composed and sent 5 JibJabs to abunch of people in the first day. Can be very addictive. My only suggestion would be to provide a greater selection of the number of heads and JibJabs.
Really sluggish and didn't work well on safari. It is not worth paying for and there are better free options than the free/paid programs.
Highly recommend people look elsewhere, it is a rubbish service and getting a refund was a complete hassle and the site really does well in hiding the refund process form
My family loves receiving these cards. They are more personal and exciting than a traditional card (easier and faster to send, too).
Being able to reach out around the globe in such a fun way is pure delight! It's so easy.
Easy to use. I would like to see a greater variety in music and video, but otherwise Jib Jab always gets lots of laughs.
I love this site. My friends who received cards were all delighted. These are so funny and surprising when friends receive and realize they are in the action.
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

