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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Jeff Z.
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Not happy this time around
January 6, 2017

I have used Jibjab before
Member a few years ago
Renewed my membership this year
And can't seem to create anything
On my Mac. I am not running the latest OS
But have always used Jibjab previously without problem. OS 10. 5. 8.
Couple of other issues
My heads that I saved are not all showing up
Had about 20 - now only showing 8
Lastly. Tried to email several people a video on New Years and could only send it to about 4 people at a time. This limitation was a pain

Date of experience: January 3, 2017
Utah
1 review
0 helpful votes
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Fun site
January 6, 2017

Never used. Don't have photos or time to use. Looks like a fun site if you have the photos of family or friends.

Date of experience: January 3, 2017
New York
1 review
0 helpful votes
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JibJab is Hard to Use at Times
January 6, 2017

I sent my nephew a Happy Birthday card- JibJab made me renew my membership for $18 then wouldn't let me finish the card- it sent with no Happy Birthday message from me- I feel ripped off- how do I get my money back?

Date of experience: January 3, 2017
Colorado
1 review
0 helpful votes
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Lots of fun to make and send
January 6, 2017

Easy, funny, always a hit. Cheaper than sending cards. More entertaining and faster, too. Really happy with the selection of cards.

Date of experience: January 3, 2017
Wisconsin
1 review
0 helpful votes
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Love JibJab
January 6, 2017

This is such a fun place to make cards,... I had a few problems with my account but Morgan was so helpful (and patient) to me. He got all my goofy problems straightened out quickly!

Date of experience: January 3, 2017
Denmark
1 review
0 helpful votes
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Svindel
January 6, 2017

En pengemaskine. Hvad der umiddelbart fremstaar som en udgift p@ en tier koster reelt 18 $, og saa skal man endda selv sikre sig, at jibjab ikke bare fortsat toemmer ens konto.

Date of experience: January 3, 2017
New York
1 review
0 helpful votes
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Cancel my membership
January 6, 2017

I tried to send a New Year's card. It didn't work. Then tried to contact Jib Jab. That didn't work. So wrote to cancel membership

Date of experience: January 3, 2017
Arizona
1 review
0 helpful votes
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Jibjab review
January 6, 2017

Need more options to personalized. Should be able to go back thru the browser. Many times i had to start from the beginning.

Date of experience: January 3, 2017
Arizona
1 review
0 helpful votes
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Another Happy Customer
January 6, 2017

I have had a lot of fun doing Christmas and New Year Heads Bouncing around and sharing them with family and friends. Everyone that has seen the short little videos has got a good laugh out of them. Thanks for the good pricing Jib Jab.

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
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Can get SATISFACTION!
January 6, 2017

I've been with you with a serious number of years now; very satisfied with what I see when I need something toi celebrate a birthday or other circomstances... keep up the good work!
Jean Paul Picard

Date of experience: January 3, 2017
Hawaii
1 review
0 helpful votes
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Mixed review - from 5 to 3 stars
January 6, 2017

I was over charged initially - but the issue was dealt with quickly. 5 stars.

I was planning to send out a New Years card but found the options limited. I wanted only two people (faces) but found limited options, 4 or 1.3 stars.

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
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We make a lot of videos with my childrens and sent videos to my friends with they face.

Date of experience: January 3, 2017
Indiana
1 review
0 helpful votes
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Not all good
January 6, 2017

Mouth didn't work well...?...?...?...?...?.?...?...?...?...

Date of experience: January 3, 2017
Georgia
1 review
0 helpful votes
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Lots of fun
January 6, 2017

A great buy for the money. Great fun. Composed and sent 5 JibJabs to abunch of people in the first day. Can be very addictive. My only suggestion would be to provide a greater selection of the number of heads and JibJabs.

Date of experience: January 3, 2017
Australia
1 review
0 helpful votes
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Rubbish
January 6, 2017

Really sluggish and didn't work well on safari. It is not worth paying for and there are better free options than the free/paid programs.

Highly recommend people look elsewhere, it is a rubbish service and getting a refund was a complete hassle and the site really does well in hiding the refund process form

Date of experience: January 3, 2017
Colorado
2 reviews
4 helpful votes
Follow Tiffany M.
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So fun!
January 6, 2017

My family loves receiving these cards. They are more personal and exciting than a traditional card (easier and faster to send, too).

Date of experience: January 3, 2017
California
1 review
0 helpful votes
Follow Denise M.
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Being able to reach out around the globe in such a fun way is pure delight! It's so easy.

Date of experience: January 3, 2017
New York
1 review
0 helpful votes
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Funny and user friendly
January 6, 2017

Highly recommended for people with a sense of humor.

Date of experience: January 3, 2017
New Mexico
1 review
0 helpful votes
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Funny and fun
January 6, 2017

Easy to use. I would like to see a greater variety in music and video, but otherwise Jib Jab always gets lots of laughs.

Date of experience: January 3, 2017
North Carolina
2 reviews
0 helpful votes
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New Years Cards
January 6, 2017

I love this site. My friends who received cards were all delighted. These are so funny and surprising when friends receive and realize they are in the action.

Date of experience: January 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA