Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
There is a wide variety of e-cards and videos to choose from. The grandparents got a good laugh out of the ones I used to wish them a happy New Year and a merry Christmas.
I'd not been actively using JJ. So, when I received the notice that I'd auto-renewed, I emailed JJ and asked them to stop my auto-renewing choice.
Not only did they get right back to me but they also refunded my latest contribution.
No questions asked. Hard to find good customer service that JJ exhibited.
I didn't realize I was being charged a year for 18.00... I don't do jib jab that much. Too time consuming. Rather send a card!
Totally misleading purchase. It makes you think you're buying one use for christmas and it is a year's subscription. Who would ever need a year's subscription on this.
It's easy to use and lots of fun. There are cards for every occasion, and this will provide a lot of fun for everyone.
It was better when offered free a few years ago. More creative, cuter movies, better songs, more variety. I'm very disappointed. Did not get wow feed back! I would like to decline and get my money back.
It's a lot of fun! Not a lot of choices though. Would like cards with 2 people on them. Your site is a lot of fun. Please keep improving it! Thanks!
First time user. My family and friends could not stop laughing at the sled race.
My family hasn't laughed that hard in a while. Excellent entertainment. Really enjoy the ease of use.
I have had fun with them and like the dance type however there does not seem to be a very good variety especially for single b-day cards.
I am not a computer person and I was unsure that I could create a card. Directions are easy and I did it! Grand-kids in Japan loved it. Looking forward to sending more. This is easy and fun.
Enjoy using, just wish you can correct videos that move my mouth with mustaches. Tks to tech I'm able to make videos But with mouth not moving..
This is a no-brainer if you want people to remember yourself. It inspires jokes and leaves a great impression!
Best app ever! I use the hell out of this app. Everyone I send a video to, loves it.
Lots of fun and lots of laughs and the feed back from recipients is great! It is also fun putting the cards together.
Everything is fine, nice and funny. I haven't been logged in for long time from Xmas 2015 and all my saved videos and heads just disappeared from my jib jab account. I am member since Jan 2012. Where are they?
I love jib jab, it's crazy fun love the idea. Love all the categories put people's real faces on it. What will even better is put thre whole person body into the jib jab videos
Answer: Unfortunately, now you can only edit your heads immediately after you upload them, which makes it a waste of time to save them because each head you upload will only work correctly for the video you uploaded it for. I was told they removed the 'edit any time' function so people could use their app on androids which sounds pretty absurd to me. Oh well, this will be the last year I ever pay for it again if they don't correct this outrage.
Answer: We've removed the fine-tuned shaping feature for now to make our casting process easier for all; we also made adjustments so that users can easily cast their cards directly on mobile devices. This is part of our desire to make sure that anyone can learn to use and send our cards! Please feel free to reach out to [email protected] with any additional feedback and we'll pass it along.
Answer: No more than 30 min. Had to find and edit my pictures that I used.
JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.
Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)

