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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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California
1 review
0 helpful votes
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Creative and fun
January 6, 2017

There is a wide variety of e-cards and videos to choose from. The grandparents got a good laugh out of the ones I used to wish them a happy New Year and a merry Christmas.

Date of experience: January 3, 2017
Georgia
1 review
0 helpful votes
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Competent, fair and fast.
January 6, 2017

I'd not been actively using JJ. So, when I received the notice that I'd auto-renewed, I emailed JJ and asked them to stop my auto-renewing choice.
Not only did they get right back to me but they also refunded my latest contribution.
No questions asked. Hard to find good customer service that JJ exhibited.

Date of experience: January 3, 2017
Nevada
2 reviews
0 helpful votes
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Misleading
January 6, 2017

I didn't realize I was being charged a year for 18.00... I don't do jib jab that much. Too time consuming. Rather send a card!

Date of experience: January 3, 2017
Pennsylvania
1 review
0 helpful votes
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Complete Hoax
January 6, 2017

Totally misleading purchase. It makes you think you're buying one use for christmas and it is a year's subscription. Who would ever need a year's subscription on this.

Date of experience: January 3, 2017
Missouri
1 review
0 helpful votes
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Hilarious Fun
January 6, 2017

It's easy to use and lots of fun. There are cards for every occasion, and this will provide a lot of fun for everyone.

Date of experience: January 3, 2017
Maine
2 reviews
0 helpful votes
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Gret Fun
January 6, 2017

Everyone enjoyed the videos I sent them. Easy to put together and forward to other mediums like facebook etc. I love using it.

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
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Not worth the money
January 6, 2017

It was better when offered free a few years ago. More creative, cuter movies, better songs, more variety. I'm very disappointed. Did not get wow feed back! I would like to decline and get my money back.

Date of experience: January 3, 2017
Texas
1 review
0 helpful votes
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Fun with faces
January 6, 2017

It's a lot of fun! Not a lot of choices though. Would like cards with 2 people on them. Your site is a lot of fun. Please keep improving it! Thanks!

Date of experience: January 3, 2017
Texas
2 reviews
0 helpful votes
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Put smiles on many faces
January 6, 2017

First time user. My family and friends could not stop laughing at the sled race.

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Great Site
January 6, 2017

My family hasn't laughed that hard in a while. Excellent entertainment. Really enjoy the ease of use.

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
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So so with a few complaints
January 6, 2017

I have had fun with them and like the dance type however there does not seem to be a very good variety especially for single b-day cards.

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Confused
January 6, 2017

Can find where to make videos, only gifs. This is very confusing.

Date of experience: January 3, 2017
Pennsylvania
1 review
0 helpful votes
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Easy to learn
January 6, 2017

I am not a computer person and I was unsure that I could create a card. Directions are easy and I did it! Grand-kids in Japan loved it. Looking forward to sending more. This is easy and fun.

Date of experience: January 3, 2017
Colorado
1 review
0 helpful votes
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Mustache
January 6, 2017

Enjoy using, just wish you can correct videos that move my mouth with mustaches. Tks to tech I'm able to make videos But with mouth not moving..

Date of experience: January 3, 2017
Canada
2 reviews
0 helpful votes
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This is a no-brainer if you want people to remember yourself. It inspires jokes and leaves a great impression!

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
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Best app ever! I use the hell out of this app. Everyone I send a video to, loves it.

Date of experience: January 3, 2017
Hawaii
1 review
0 helpful votes
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Great Selection
January 6, 2017

Lots of fun and lots of laughs and the feed back from recipients is great! It is also fun putting the cards together.

Date of experience: January 3, 2017
Czechia
1 review
0 helpful votes
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Everything is fine, nice and funny. I haven't been logged in for long time from Xmas 2015 and all my saved videos and heads just disappeared from my jib jab account. I am member since Jan 2012. Where are they?

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
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Excellent
January 6, 2017

I love jib jab, it's crazy fun love the idea. Love all the categories put people's real faces on it. What will even better is put thre whole person body into the jib jab videos

Date of experience: January 3, 2017
Indiana
1 review
0 helpful votes
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Worth It
January 6, 2017

Lots of fun. Wish there were more video and card options. Would be nice if it was possible to go back and re-edit.

Date of experience: January 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA