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JibJab

3.9

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JibJab Reviews Summary

JibJab has garnered a positive reputation for its creative and entertaining video offerings, which customers appreciate for their ability to personalize messages for various occasions. The company's customer service stands out, with many reviews highlighting prompt and professional responses, particularly regarding subscription cancellations and refunds. However, some customers expressed frustration over technical issues and lack of communication regarding sent cards, indicating room for improvement in service consistency. Overall, while JibJab excels in customer support and product quality, addressing the occasional service hiccup could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
167
value
184
returns
62
quality
155

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Switzerland
1 review
0 helpful votes
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Very limited choice...
January 6, 2017

Searching for a New Year video, I could simply not find a single one which could unify three different family members...
Either you were alone, or in couple!
Very frustrating experience.

Date of experience: January 3, 2017
New York
1 review
0 helpful votes
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Excited but not easy to use
January 6, 2017

Love the option to not have moving mouths as they come out spotty. I can not access the 2nd page of heads I've created so I'm limited to only 4. In a 5 head video, I must use one of them twice. It's very disappointing to not use all 5 heads I picked out.

Date of experience: January 3, 2017
South Africa
1 review
0 helpful votes
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Good laughs, annoying bugs
January 6, 2017

No matter on which device or browser I view the site, every now and then I am seeing this annoying white HTML page with a lady and a guitar and a big X. Often this is when I am done creating a video and want to make another one. Then I need to close the site, reload it, sometimes even log out and back in again so that I can view other videos. I tried this on Chrome on Linux, Chrome on a Lenovo Android tablet, and Safari on an iPhone.

Other than that, I love the website! Such a clever idea, and everyone is having a good laugh when I show them the videos. It is also very easy to create heads and drag and drop them into the video. So on that part - very user friendly!:-)

The funniest for me is that my husband's face always ends up being in the automated emails I receive from JibJab, which absolutely makes my day...:-)

Date of experience: January 3, 2017
Australia
1 review
0 helpful votes
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A bit of fun that took ages to do.
January 6, 2017

Very fiddly, mouths did not turn out as well as I had hoped.
It took a lot longer than I expected it too.

Date of experience: January 3, 2017
GB
1 review
1 helpful vote
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Rip off
January 6, 2017

It wasn't clear that there would be an annual subscription fee. I thought I was pay minimal amount for 1 video.

Date of experience: January 3, 2017
GB
1 review
0 helpful votes
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Great Fun for all The Family Site
January 6, 2017

Have, nt laughed so much for ages. Worth every penny of annual subscription. Surprises all the Family with really funny singing /dancing and seasonal fun video excerts. Would and have recommend to Family and Friends, and get asked how I make these video, s.

Date of experience: January 3, 2017
Florida
1 review
0 helpful votes
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Great
January 6, 2017

Well if your not from India or Pakistan you will hate this. If your from Ireland and love e taking the piss out of your friends you will love this. Only for people who can laugh at themselves

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Mouth is way to wide. No matter what I do to adjust the photos... Just doesn't fit well.

Out of 30 photos... I have one that actually looks okay. Not the best but. "Okay"... Fix the mouth (shorten) and I will give it 10 stars :)

Date of experience: January 3, 2017
Australia
1 review
0 helpful votes
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Great fun for the Grand Kids
January 6, 2017

My Grand childre love the skits I do of them as an individual family and all together as a group of cousins

Date of experience: January 3, 2017
Texas
1 review
0 helpful votes
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What happened
January 6, 2017

I was a member years ago and stopped for a while. I recently came back and it was not as user friendly as before. Sometimes I would try to send a jibjab to someone and it wasn't clear that it went through. Also, it seemed to want to go into some broken up weird format once I got so far with my creation of a video?

Date of experience: January 3, 2017
Washington
1 review
0 helpful votes
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Fun To Do; Fun to Receive
January 6, 2017

Love to JibJab friends and family. It always gets a fun & surprised reaction.
Only reason that I didn't give it 5 stars is that heads cannot be edited once you save. You have to start all over. But overall fun to do and fun to receive.

Date of experience: January 3, 2017
Maine
1 review
0 helpful votes
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Super fun
January 6, 2017

Had to entertain 2 kids Christmas morning waiting for their sibling to wake up, and it filled the bill.

Date of experience: January 3, 2017
India
1 review
0 helpful votes
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One project online payment
January 6, 2017

Sir one project for one cost that is all. This relaxation for money but software best.

Date of experience: January 3, 2017
Oregon
1 review
0 helpful votes
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Great family fun!
January 6, 2017

Flipped out the family with a special JibJab Christmas video! They loved it and are still laughing and sharing with friends!

Date of experience: January 3, 2017
Nevada
2 reviews
0 helpful votes
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Can't be best
January 6, 2017

Wonderful it a great app it a lot of fun and great for a few laughs you will not be diapointed good for all occasions evetyon veil love it

Date of experience: January 3, 2017
Indiana
1 review
0 helpful votes
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Love the site...
January 6, 2017

Always good. What else can i say. From 1 to 10. U got a 12 not much more to add, usually i run out of room. Love the site, love the site... put in some elvis tunes and rod stewart... that would be cool...

Date of experience: January 3, 2017
California
1 review
0 helpful votes
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Esta's review
January 6, 2017

Very, very funny and cute... nothing more to add but that it is a very original
And adorable site and I enjoy sending my photos to people for various
Holidays.

Date of experience: January 3, 2017
Colorado
1 review
0 helpful votes
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Could not get it to work
January 6, 2017

Not happy about how it works... could not load anything...

Date of experience: January 3, 2017
Maryland
1 review
0 helpful votes
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Fun and Zanny
January 6, 2017

Easy-to-use find a make up once you get going you can't stop

Date of experience: January 3, 2017
Canada
1 review
0 helpful votes
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Not enough freedom
January 6, 2017

I liked using jib jab when it first started. I miss having the freedom to choose how many people can go in each video. There were no new year's videos for 3-4 people, instead it forced me to have 5... which did not match up with what I wanted to do. Even though the old jib jab was simpler, and not as flashy, I liked the freedom of being able to chose however many participants you want.

Date of experience: January 3, 2017

From the business

JibJab is on a mission to make billions of people happy with 1,200+ hilariously entertaining eCards and videos for birthdays, holidays, and more! Membership is just $18 per year and provides unlimited access for making and sharing.

Have a question or suggestion? Check our FAQ for answers (http://help.jibjab.com) or email us at [email protected]. We're standing by. :)


jibjab.com
Founded in 1999
Marina Del Rey, CA